Senior Key Account Manager, DSP MEU

vor 4 Wochen

Hoppegarten, Deutschland Amazon TA Vollzeit
Our last-mile delivery partners are crucial to our service, and we work
closely with them to make sure deliveries large and small get to where they
need to be. As a Third Party Logistics Manager, you’ll make sure we have the
best relationship possible with our partners. You’ll build connections, help
them put processes in place for efficient delivery, and smooth out any issues
they experience, all with the aim of creating a partnership that’s successful
for many years.

Key job responsibilities
- Safety: Partnering with Safety and Regional Managers to ensure business
safety compliance.
- Performance: Guiding owners as they scale their business and manage
operational issues, ensuring they have resources in place to effectively ramp-
up operations and prepare for peak period.
- Performance: Supporting owners as they onboard to the program and prepare
to launch (this will be on the basis of a net new launch only).
- Performance: Coaching business owners to run compliant, safe and high
performing companies (SLS metric deep dive).
- Identifying workflow inefficiencies and working to formulate and implement
operational improvements at the network level and to improve the individual
DSP owner experience.
- Developing the relationship between Amazon and our DSP partners (DSP
sentiment improvements)
- Communication alignment to DSP business owners following close
collaboration with OTR partners.
- Be the voice of the DSP within and represent them within the AMZL business.
- Coach and ensure effective upskilling and utilization of tools.
- Deep dive to identify customer metric improvement opportunities.
- Champion the consistent application of Last Mile processes within Delivery
Stations – challenge UTR processes that impact OTR.
- Improve driver standards to protect brand image.

A day in the life
You’ll be based at one of our sites. Being on site allows you to stay close to
every part of the delivery process and means you have visibility of everything
to guide our logistics partners. You’ll look after all elements of our partner
relationships, from getting the contracts in place to keeping track of
performance.

This role is all about clear communication. You’ll be in daily contact with
the partners you manage to make sure they have everything they need to carry
out deliveries on time.

About the team
Amazon Logistics, or AMZL, handles ‘last mile’ delivery duties in partnership
with third-party distribution businesses. We utilise creative thinking and
continuous improvement initiatives to get millions of physical products into
the hands of our customers. Our goal is to make our customers’ delivery
experience as smooth as possible and roll out global delivery solutions for
our newest concepts, like Amazon Fresh, Prime Now and Amazon Restaurants.

There are two sides to what we do. Our ‘under the roof’ associates process
millions of products for dispatch to our delivery teams. Our team is people-
focused and supportive, particularly as lots of our people work through the
night. We focus mostly on operations, with 247 shifts in most of our
locations.

Meanwhile, our ‘on the road’ people work with Amazon Flex - a network of
delivery contractors. Every year, we continually raise the bar for customer
experience with new, innovative delivery services. We look for new ways to
overcome industry wide logistics challenges and new ideas to reduce our carbon
footprint, supported by a portfolio of cutting-edge vehicles (including
Electric Vehicles) and technology to help us do just that.

We are open to hiring candidates to work out of one of the following
locations:

Berlin, BE, DEU | Hoppegarten, BB, DEU | Werder, BB, DEU

### BASIC QUALIFICATIONS

- A degree.
- Relevant experience in Operations, Last Mile or account or relationship
management, small business logistics, or retailvendorsupplier management.
- Relevant experience working with third party resources on a
regionalnational scale.
- Relevant experience working with a contingent workforce in a business with
peak seasons.
- Relevant experience in using data analytics to solve problems such as
customer, partner or business performance issues.
- Advanced proficiency in written and verbal German.

### PREFERRED QUALIFICATIONS

- Relevant experience scoping, leading, and implementing process improvements
through: Lean process, Kaizen, andor Six Sigma.
- Relevant experience of communicating with a wide range of stakeholders,
including your peers and leadership.

Amazon is an equal opportunities employer. We believe passionately that
employing a diverse workforce is central to our success. We make recruiting
decisions based on your experience and skills. We value your passion to
discover, invent, simplify and build. Protecting your privacy and the security
of your data is a longstanding top priority for Amazon. Please consult our
Privacy Notice (https:www.amazon.jobsenprivacy_page) to know more about
how we collect, use and transfer the personal data of our candidates.

mwd

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