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Senior Account Executive, Delivery Service Partners

vor 3 Monaten


Hoppegarten, Brandenburg, Deutschland Amazon TA Vollzeit

Logistics Account Manager at Amazon Transportation Services

Our delivery partners play a vital role in our operations, and we collaborate closely with them to ensure that all shipments, regardless of size, reach their intended locations efficiently.

As a Logistics Account Manager, your primary responsibility will be to cultivate robust relationships with our partners. This role encompasses establishing connections, facilitating the implementation of effective delivery systems, and addressing any challenges to create enduring and fruitful partnerships.

Key Responsibilities:

  • Safety Compliance: Work alongside Safety and Regional Managers to uphold safety standards.
  • Performance Management: Assist business owners in scaling their operations and tackling operational hurdles.
  • Operational Efficiency: Identify and rectify workflow inefficiencies at the network level.
  • Relationship Development: Foster and strengthen the partnership between Amazon and our Delivery Service Providers.
  • Effective Communication: Ensure clear communication and alignment with DSP business owners.
  • Coaching and Support: Mentor partners and enhance their skills while optimizing tool usage.
  • Customer Metrics: Identify opportunities for improving customer service metrics and maintain Last Mile processes.
  • Brand Standards: Elevate driver performance to reflect the brand's reputation.

A Day in Your Role:

You will be based at one of our operational sites, allowing you to closely monitor the delivery process and provide essential guidance to our logistics partners. Your duties will include managing partner relationships, from contract discussions to performance assessments, with a focus on clear communication and daily support.

About Our Team:

Amazon Transportation Services collaborates with third-party logistics providers for last-mile delivery solutions. We aim to enhance the delivery experience for customers through innovative approaches, supported by a dedicated team committed to operational excellence.

Our team employs creative problem-solving and continuous improvement strategies to optimize delivery processes, utilizing advanced technology and vehicles. We are dedicated to reducing our environmental impact and addressing logistics challenges with innovative solutions.

Basic Qualifications:

  • A relevant degree.
  • Experience in Operations, Last Mile logistics, account management, or small business logistics.
  • Familiarity with third-party resources and contingent workforce management.
  • Strong data analytics skills for effective problem resolution.
  • Advanced proficiency in written and spoken German.

Preferred Qualifications:

  • Experience in process optimization using Lean, Kaizen, or Six Sigma methodologies.
  • Excellent communication skills with a diverse range of stakeholders.