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Customer Care Specialist dfm
vor 1 Monat
As a member of our Customer eXperience Group you would be servicing and supporting our customers and partners with highquality results building on already strong relationships. You will love to make sure our customers get the most out of our software. You will provide solutionoriented advice to end users and actively work with your stakeholders (3rd level) to find solutions.
Tasks- Engaging with existing and potential customers to understand their needs and build longterm relationships
- Care for constantly improving customer experience
- Live the journey of resolving customer issues from start to closure
- Collaborating with other departments as well as our international partners and 3rdparty vendors
- Completed studies in Media Technology Computer Science Audio Production or equivalent work experience
- Experience as a Support Service or IT Specialist in a software company or media organization
- Knowhow in several of the following technologies: Radio/Broadcast Automation Networking SQL and other databases HTML JavaScript Windows Server deployment and administration IIS Linux Virtualization Containerization and Cloud technologies common audio and video formats DAWs etc.
- Selfmotivation solid time and project management skills
- Fluid written and verbal capabilities in English other European languages desirable
- Strong customer focus and willingness to travel on a regular basis
- The possibility to become a recognized expert in the booming audio business
- Exceptional autonomy to develop your abilities in an agile environment
- Flexible working hours and a good worklife balance in an officeled but remotework friendly company
- A diverse company culture connected with major organizations worldwide
- A leading company in the radio industry for over 30 years privately owned with flat hierarchies
- Modern business locations in the hearts of Munich and Berlin easily accessible by public transport or bicycle Montpellier in France is an option too
We are looking forward to your application.