Aktuelle Jobs im Zusammenhang mit Technical Support Executive-German - Düsseldorf, Nordrhein-Westfalen - Infosys

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Technical Support Executive-German

vor 3 Monaten

Düsseldorf, Nordrhein-Westfalen, Deutschland Infosys Vollzeit
About Infosys Infosys is a leading provider of next-generation consulting, technology and outsourcing solutions. The business process management subsidiary of Infosys Ltd. (Infosys BPM focuses on integrated end-to-end outsourcing and delivers transformational benefits to its clients through reduced costs, ongoing productivity improvements, and process reengineering.

Provide 1st level technical support, service restoration, fulfillment of service request and advice to users ensuring the maximum availability, performance and utilization of knowledge and information systems.

Time Management Skills
Good time management, ensuring all contacts with customers add value

To deliver a first line support service via the Service Desk, receiving incidents and service requests from various routes including telephone, web tickets, chat and e mail.

This will include working as part of a team, in order to share knowledge and work together to increase performance standards.

Basic knowledge of OS (Windows XP-10), Browsers, MS Office suite
Basic knowledge of Software, antivirus and peripherals installations
Analysis of data
Working knowledge of MS Office products

General support knowledge of Operating systems across various platforms, general productivity applications like MS outlook, MS excel, Lotus Notes etc.

Ability to work as part of a team or on own initiative.

To improve user confidence in the areas of computer hardware & software, applications, being empathetic to a variety of new and experienced learners needs.

Help to implement and improve processes and procedures within the team allowing strong service focused deliverables .
Ensure customer/user confidentiality and data protection at all times
Engineering Graduate/ B.Sc. Computer Science / or Graduate with any technical degree/ diploma required.