German-speaking Technical Support Specialist

Vor 6 Tagen

Düsseldorf, Nordrhein-Westfalen, Deutschland Cepheid Vollzeit
About the Role

Cepheid is seeking a highly skilled Technical Support Specialist to join our team in the DACH region. As a member of our Technical Support Reagents Specialists Team, you will provide advanced product support to customers requiring assistance with assays sold and distributed by Cepheid.

Key Responsibilities
  • Engage with customers to collect and compile detailed information about customer complaints.
  • Conduct advanced assay-related data analysis and troubleshooting, understanding customer sample collection, processing, and laboratory practices.
  • Investigate and resolve advanced customer complaints.
  • Document complaints and resulting investigations in the complaint management system.
  • Represent Technical Support on projects and operational teams, communicating findings back to Technical Support.
Requirements
  • Degree in Life Science such as Biology, Human Biology, Molecular Biology, Chemistry or related.
  • Laboratory or Technical Support Experience in one or more of the following preferred: PCR and Microbiology, Molecular Biology Oncology or Virology.
  • Experience with laboratory analytical diagnostic equipment, medical devices, and software.
  • Excellent written and verbal communication skills.
  • Native or near-native German and fluent English language skills (written and oral) is required, additional languages would be an advantage.
Preferred Qualifications
  • Able to follow complex procedures and processes.
  • Familiar with CRM systems.
  • Curious & self-motivated with ability to learn a complex technology platform quickly.
Work Environment

This position is part of the Technical Support Customer Care Solutions and will be remote. At Cepheid, our vision is to be the leading provider of seamlessly connected diagnostic solutions.

At Danaher, we value diversity and the existence of similarities and differences, both visible and not, found in our workforce, workplace and throughout the markets we serve. Our associates, customers and shareholders contribute unique and different perspectives as a result of these diverse attributes.

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