German Helpdesk Support Specialist

Vor 4 Tagen


Düsseldorf, Nordrhein-Westfalen, Deutschland Oracle Vollzeit

Job Summary

We are seeking a highly skilled and customer-focused German-speaking Helpdesk Support Specialist to join our team at Oracle. As a key member of our support team, you will be responsible for delivering exceptional post-sales support to our customers in the food and beverage industry.

Key Responsibilities

  • Provide technical and non-technical support to customers via phone, email, and other communication channels
  • Resolve customer issues in a timely and professional manner, escalating complex cases to senior support teams as needed
  • Collaborate with cross-functional teams to identify and resolve customer issues
  • Develop and maintain strong relationships with customers to ensure high levels of satisfaction and loyalty
  • Stay up-to-date with the latest Oracle products and services to provide expert support and guidance to customers

Requirements

  • Fluent German language skills
  • Experience in helpdesk support, technical support, or a related field
  • Strong problem-solving and analytical skills
  • Excellent communication and interpersonal skills
  • Ability to work in a fast-paced, dynamic environment

What We Offer

  • A competitive salary and benefits package
  • Opportunities for career growth and professional development
  • A dynamic and supportive work environment
  • Access to the latest Oracle products and services


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