German Helpdesk Support Specialist
Vor 4 Tagen
Job Summary
We are seeking a highly skilled and customer-focused German-speaking Helpdesk Support Specialist to join our team at Oracle. As a key member of our support team, you will be responsible for delivering exceptional post-sales support to our customers in the food and beverage industry.
Key Responsibilities
- Provide technical and non-technical support to customers via phone, email, and other communication channels
- Resolve customer issues in a timely and professional manner, escalating complex cases to senior support teams as needed
- Collaborate with cross-functional teams to identify and resolve customer issues
- Develop and maintain strong relationships with customers to ensure high levels of satisfaction and loyalty
- Stay up-to-date with the latest Oracle products and services to provide expert support and guidance to customers
Requirements
- Fluent German language skills
- Experience in helpdesk support, technical support, or a related field
- Strong problem-solving and analytical skills
- Excellent communication and interpersonal skills
- Ability to work in a fast-paced, dynamic environment
What We Offer
- A competitive salary and benefits package
- Opportunities for career growth and professional development
- A dynamic and supportive work environment
- Access to the latest Oracle products and services
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