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Customer Success Executive
vor 3 Monaten
Customer Success Executive to help us realize our growth ambitions for the region. The Cargobase Transportation Management System is transforming how thousands of industry professionals worldwide process logistics. We help customers across many sectors, including automotive, semiconductors, electronics, and oil & gas, to improve their transportation management.
You will be responsible for delivering an extraordinary client experience, whether for a prospective, a new, or an existing customer of Cargobase.
Responsibilities
- Be the goto resource for customer questions and platform enquiries
- Collaborate crossfunctionally with our product and technical teams to report, identify and troubleshoot customer queries
- Maintain our excellent service standards to ensure customer satisfaction and retention
Job Requirements
- 13 year work experience is preferred; we will consider fresh graduates
- Excellent written and verbal communication skills in English and German
- Passion for consistently delivering great customer experience
What do we offer
- Fastpaced growth within the tech space
- Competitive compensation
- International team collaboration
- Remote work
About Cargobase Incorporated in 2013, Cargobase was founded with the vision to improve the collaboration between shippers and logistics service providers through a user-friendly transportation management software solution.
Our initial solution changed the way spot-freight procurement was done and quickly grew to become the leading enterprise software provider in this segment.
_Cargobase's team_ is a unique blend of logistics and tech professionals. With our deep roots in the logistics industry, we understand the challenges shippers and LSPs face.Interwoven with a tech team devoted to building user-friendly products, we are proud to be transforming the TMS and logistics software space.
Our team hails from over 10 nationalities and is spread out across USA, Europe, Asia and Africa. Simplified and automated freight for all, is our vision.To realize that vision, our team at Cargobase dedicates our time, knowledge, skills, and efforts to develop the best transportation management software that will suit the needs of every company that offers transportation and freight services around the world.
Our modular transportation management software now serves as a platform that covers all modes of freight services.We provide customization options for all major languages, and our product is being utilized by leading shippers and logistics service providers across the world.
