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Customer Service Manager

vor 3 Monaten


Hamburg Finkenwerder, Deutschland ARTS Experts GmbH Vollzeit

Would you like to advance your career in an international environment with one of the world's leading aerospace companies? Our client Airbus Operations GmbH in Hamburg Finkenwerder is looking for a dedicated Customer Service Manager who will contribute to optimising our customer relationships with passion and expertise. Join our dynamic team and contribute to delivering first class service and maintaining customer satisfaction at the highest level.
Job descriptionTasks

Ensure all customer orders and deliveries, including AOG (Aircraft On Ground)Submit and analyse demand forecasts, including demand plans and forecast analysesMonitoring, placing and tracking of ordersDaily monitoring of the supply chain and close collaboration with repair shopsProactively notifying customers of order status and progressAnalysing late deliveries and managing recovery plansContributing to improvement projects, such as digitalisation processes and future ways of workingRequirementsSuccessfully completed studies in industrial engineering, supply chain management, logistics or economicsSeveral years of professional experience in aerospace and supply chain managementBasic knowledge of project management requiredExperience in aerospace, Airbus and customer service / customer relationship is an advantageInitial user knowledge with SAPBusiness fluent in English, knowledge of German is desirableExisting work permit for the EUServicesOptimum work-life balance –perfect balance between work and life thanks to adaptable working time models Attractive remuneration – fair pay according to the Equal Pay model, as well as special annual payments and generous bonuses and allowances above the standard pay scale Relaxation with a generous holiday offer – 30 days vacation and extra days off for special occasions Prospects through global training programmes – shape your professional future with international, Group-wide training and development opportunities Social security – company pension plan with generous employer contribution First-class catering – thanks to on-site facilities such as a canteen and cafeteria Flexible mobility – employee car park and subsidised Proficard from the Hamburg Transport Association (HVV subscription)