Customer Experience Agent

Gefunden in: beBee S DE - vor 3 Wochen


Berlin, Deutschland Urban Sports Club Vollzeit
The opportunity 

We are looking for a compassionate, communicative CX Agent to join our Customer Experience team in Berlin and Lisbon. As a CX Agent, you are the first point of contact for our Members/Partners and the "face" of Urban Sports Club. As the bridge between customers and Urban Sports Club, you ensure our customers leave every interaction feeling positive about the Urban Sports Club offer and the support we provide. Join our team and help us to continue inspiring people to lead an active and healthy life.

Your responsibilities 
  • Find creative and individual solutions to the requests of our Members and Partners received via email and on the phone. 
  • Serve as the direct link between Urban Sports Club and current and potential members 
  • Build a relationship with our members with your positive, compassionate, and clear communication 
  • Help us to continuously improve our level of customer service, our user experience, and our processes and tools
  • Make sure to benefit from our amazing platform to stay in shape
What you need to succeed 
  • You are a strong communicator in Portuguese and German and have a good level of English.
  • Ideally, you already have experience in customer service or another position requiring strong communication and interpersonal skills.
  • You are reliable, organized, and able to stay calm in stressful situations. 
  • You can relate to our customers and are excited about the opportunity to delight them in every interaction.
  • You are a self-starter, quickly seeing what needs to be done and taking a structured approach to accomplishing the task at hand.
  • You carry yourself with confidence and enjoy connecting with members, internal stakeholders, and your colleagues. 
  • You are eager to join a young and dynamic startup where you can learn, grow, and take on new responsibilities every day.  
Our offer to you 
  • A free Urban Sports Club L Pro Membership
  • We're working in hybrid mode offering you flexibility to work onsite and from home
  • WorkOUT Life Balance: 30 days paid vacation per year, flexible working hours, free access to our Employee Assistance Program, plus up to 3 months of remote working from anywhere in the EU, desk swap policy allowing additional remote working time from our other European offices
  • Regular team events and other initiatives helping employees to stay productive, healthy and engaged during hybrid mode
  • Personal development perks including an annual budget for books and online trainings, regular internal trainings, German and English language classes

Urban Sports Club is committed to providing a friendly, safe, and welcoming environment for everyone who applies for a position or already works with us, regardless of their sports preferences, gender, gender identity and expression, sexual orientation, disability, physical appearance, body size, race, age, or religion (or lack thereof).



  • Berlin, Deutschland O'Farrell Recruitment Vollzeit

    **We are currently seeking a Hebrew speaking Customer Solutions Agent for our client, a major multinational company in Berlin.** **Position Overview**: As a Hebrew agent within Customer Solutions, your primary responsibilities will be assisting customers and helping to resolve their inquiries. By using the latest in modern communication and technology...


  • Berlin, Deutschland Workstation Customer Care Vollzeit

    Our customer, one of the markets leading online travel services is recruiting people to support the business in the fast-growing online travel booking markets. Our client is looking for Norwegian speaking Customer Service Agents (M/F/d) to join their dynamic, pleasant and international work environment. As a CSA you will act as an intermediary between the...

  • Customer Experience Specialist

    Gefunden in: beBee jobs DE - Vor 6 Tagen


    Berlin, Berlin, Deutschland AVOMIND Vollzeit

    The companyOur client is an international eSIM shop for more than 130 destinations. It's simple to set up and provides 4G connection around the world. You'll connect to the internet just by scanning a QR code, and you'll never have to pay roaming fees again. Our client believes that the customer experience is the most important part of their business....


  • Berlin, Deutschland Workstation Customer Care Vollzeit

    Our client s Customer Service is a multichannel and multi-brand organization with a focus on the customer dialogue throughout the customer journey. It’s all about the customer, right! The job as CUSTOMER SERVICE AGENT (M/F/d) comes with a lot of your own responsibilities and lots of fun. Your main task will be to offer the best customer service which...


  • Berlin, Deutschland Workstation Customer Care Vollzeit

    Our client s Customer Service is a multichannel and multi-brand organization with a focus on the customer dialogue throughout the customer journey. It’s all about the customer, right! The job as CUSTOMER SERVICE AGENT (M/F/d) comes with a lot of your own responsibilities and lots of fun. Your main task will be to offer the best customer service which...

  • Customer Experience Specialist

    Gefunden in: beBee jobs DE - Vor 6 Tagen


    Berlin, Berlin, Deutschland AVOMIND Vollzeit

    The companyOur client is an international eSIM shop for more than 130 destinations. It's simple to set up and provides 4G connection around the world. You'll connect to the internet just by scanning a QR code, and you'll never have to pay roaming fees again.Our client believes that the customer experience is the most important part of their business.We're...

  • Reservations Agents

    vor 2 Wochen


    Berlin, Deutschland Workstation Customer Care Vollzeit

    Our customer, one of the markets leading online travel services is recruiting talented staff to support the business in the fast-growing online travel booking industry. The support Team is looking for Customer Service Agents (M/F/d) to join their dynamic international work environment. As a Customer Service Agent (M/F/d) you will act as an intermediary...


  • Berlin, Deutschland Avomind Vollzeit

    **About**: **The company** Our client is an international eSIM shop for more than 130 destinations. It’s simple to set up and provides 4G connection around the world. You’ll connect to the internet just by scanning a QR code, and you’ll never have to pay roaming fees again. **Job Description**: **The role** Responsibilities: A customer experience...

  • Customer Experience Specialist

    Gefunden in: beBee S DE - vor 3 Wochen


    Berlin, Deutschland AVOMIND Vollzeit

     The companyOur client is an international eSIM shop for more than 130 destinations. It’s simple to set up and provides 4G connection around the world. You’ll connect to the internet just by scanning a QR code, and you’ll never have to pay roaming fees again. Our client believes that the customer experience is the most important part of their...

  • Customer Experience Specialist

    Gefunden in: beBee S DE - vor 2 Wochen


    Berlin, Deutschland AVOMIND Vollzeit

     The companyOur client is an international eSIM shop for more than 130 destinations. It’s simple to set up and provides 4G connection around the world. You’ll connect to the internet just by scanning a QR code, and you’ll never have to pay roaming fees again. Our client believes that the customer experience is the most important part of their...


  • Berlin-Friedrichshain, Deutschland Concentrix Global Services GmbH Vollzeit

    We are looking for Customer Service Agents for our Medical Devices Project who could relocate to work from onsite in **Porto.** As Customer Service Agent (M/F/d) you will be able to help and guide customers in their use of the products sold or supported by a global market leader in clinical diagnostic technologies and devices. Guide patients and customers...


  • Berlin-Friedrichshain, Deutschland Concentrix Global Services GmbH Vollzeit

    We are looking for Customer Service Agents who could relocate to work from onsite in **Porto.** As Customer Service Agent (M/F/d) you will be able to help and guide customers of one our biggest clients. - Previous experience in Customer Service - not mandatory - Excellent written and verbal communication - Fluent, verbal and written in **German (plus B2 in...

  • Customer Care Agent

    Vor 7 Tagen


    Berlin, Deutschland Sitel Group Vollzeit

    **About Sitel** As caring for customers becomes the differentiator that drives consumer engagement and spend, Sitel is advancing its position as a world leader in outsourced customer experience innovation. With over 30 years of industry-leading experience, Sitel's 75,100 passionate and talented associates support more than 400 clients in 48 languages from...


  • Berlin, Deutschland SPEEDX LOGISTICS INC. Vollzeit

    As a team we are offering you to start working with us as a customer service agent. We believe that the comfort of our employees is the main source of our success as a company, here's why we care deeply about the professionals that are working for us. And you won't be an exception. It's a remote job with a permanent renewable contract in the USA. You'll...

  • Customer Care Agent

    vor 2 Wochen


    Berlin, Deutschland Sitel Group Vollzeit

    **Customer Care Agent (M/F/d) with French** **Your Benefits**: - Extensive and payed on the Job Training - Attractive salary and bonus programms - Diverse challenges in an international environment - Professional structures incl. workers council - Continuing development - you can grow to leading positions like Team Manager - Gympass - Cooperation with gyms...


  • Berlin-Kreuzberg, Deutschland Readly Vollzeit

    **This is Readly** Readly offers unlimited access to thousands of national and international magazines and newspapers, all in one app. We've partnered with 1,200+ world-famous publishers, providing readers with 7,500+ titles and over 210,000 back issues. Users across 50 markets have already read 83 million magazines. We're a value-driven ecosystem committed...


  • Berlin, Deutschland ARWA Personaldienstleistungen GmbH Vollzeit

    ARWA Personaldienstleistungen GmbH bietet im Rahmen der Arbeitnehmerüberlassung ein zukunftsorientiertes Arbeitsverhältnis an. Unser Unternehmen ist von verschiedenen Trägern und Institutionen ausgezeichnet und zertifiziert, dies belegt unsere stabile und hohe Arbeitsplatz - und Dienstleistungsqualität. Wir suchen Sie als **Customer Service Agent...

  • Customer Care Agent

    vor 22 Stunden


    Berlin, Deutschland runtime Vollzeit

    13.2 € - 14 € pro Stunde Du suchst ein Sprungbrett für Deine Karriere als Customer Care Agent ? Dann haben wir den richtigen Job für Dich! Denn wir suchen genau Dich als **Customer Care Agent (m/w/d)** für den Marktführer im Customer Management **in Berlin** - ab sofort und im Rahmen einer Vollzeitbeschäftigung. **Wir bieten Dir**: -...


  • Berlin, Deutschland Workstation Customer Care Vollzeit

    Our customer is one of the players on the market for coffee machines, coffee pads and famous for his roasted coffee beans. The strong growth of this market creates new opportunities for motivated, service-oriented customer support staff (M/F/d). Our customer is represented in many city centers with own shops and sells products also via the internet. Customer...


  • Berlin, Deutschland Everphone Vollzeit

    Seit seiner Gründung 2016 fokussiert sich everphone auf ein Marktpotenzial von 100 Mrd. US-Dollar. Mit unserem einzigartigen Geschäftsmodell bieten wir einen Rundum-Service, der die Ausstattung mit Mobilgeräten, Telefontarifen, die Einrichtung eines Mobile Device Managements und den Austausch defekter Geräte umfasst. Zusätzlich bieten wir durch...