Hebrew Customer Solutions Agent

vor 3 Wochen


Berlin, Deutschland O'Farrell Recruitment Vollzeit

**We are currently seeking a Hebrew speaking Customer Solutions Agent for our client, a major multinational company in Berlin.**

**Position Overview**:
As a Hebrew agent within Customer Solutions, your primary responsibilities will be assisting customers and helping to resolve their inquiries. By using the latest in modern communication and technology tools, you will be able to provide the customers with accurate answers to their questions in both a quick and helpful manner. As a frontline teammate, you will be the primary point of contact for the customers - it is critical that you help provide them with predictable, compassionate, and timely resolution to their questions and inquiries while maintaining a positive and friendly attitude. A teammate within Customer Solutions exhibits strong communication skills, excels at customer interaction, exhibits creativity and skill in delivering practical solutions, and thrives in quick paced and collaborative team environment.

**Core Duties**:

- Proactively recommend and educate the customer about features and benefits of products in order to improve their satisfaction and deepen their relationship with the company. Deliver on metrics for example: phone handled time, customer experience, proactive product offered and accepted opportunities (5%)
- Provide consistent feedback regarding overall customer satisfaction, tools and processes (5%)

**Competencies**:

- Customer Focus
- Listening
- Problem Solving
- Composure
- Drive for Results
- Functional / Technical Skills
- Ethics and Values
- Integrity and Trust

**Skills Required**:

- Strong verbal (phone) communication skills utilizing active listening and clearly speaking to customers
- Ability to work independently while making sound business decisions on case information
- Well developed sense of urgency and follow through
- Ability to multitask multiple systems, screens, and tasks during customer contacts
- Time Management and Adherence to schedules
- Ability to learn and adapt to new software technologies

**Experience**:
12+ months customer service experience required

**Job Types**: Full-time, Permanent

Work Location: One location



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