Head of Global Support Operations
vor 4 Wochen
United Kingdom-Hemel Hempstead Diversity - Innovation - Caring - Global Collaboration - Winning Spirit - High Performance
At Boston Scientific, we’ll give you the opportunity to harness all that’s within you by working in teams of diverse and high-performing employees, tackling some of the most important health industry challenges. Here, you’ll be supported in progressing – whatever your ambitions.
Establish and leads a high performing business support team within EMEA, who provide a variety of business services to each of the Boston Scientific divisions including but not limited to local and pan European documentation requirements for interaction with Healthcare professionals, purchase orders placement and invoice payments, meeting management for Healthcare professionals and coordination of our Institute for Advancing Science activities, administrative services for senior Sales and Marketing executives including expense and travel management.
Ensure consistency with global and European processes and maximizes operational efficiency.
The Business Support Director is a member of the Finance Leadership Team in EMEA and is leading a team of approximately 140 people across EMEA, with 8 direct reports.
Manage EMEA Business Support and Facilities management leadership.
Establishes and communicates a clear mission, vision and strategy for the delivery of the associated services in the EMEA organization in both Europe and GEM.
Continuously solicit voice of customer / feedback from all levels, develop pipelines, priorities and continuous improvement roadmaps to evolve Business Support and facilities management.
Ensures team members consistently follow proper control procedures.
Collaborates with team to prioritize and execute continuous improvement projects.
Manages client service requests, issues and resolution and reviews/analyses new services requests.
Ensure comprehensive stakeholder management in a highly matrixed function. Demonstrate strong change management approaches.
Participate with key leaders on further evolution beyond the “Business Support Transformation “
Provides strategic support in the areas of project management, architecture, engineering & energy of Boston Scientifics’ facilities.
Manages the facilities design, coordination, execution, control and completion of specific projects ensuring consistency with company strategy, commitments and goals.
Proven leadership experience in a multinational matrix organization in an operations type of position (Operations, Customer Service, Shared Services etc.) with experience in establishing and delivering on Service Level Agreements
Demonstrates strong change management experience
Strong experience in project management and process standardization
Strong experience in leading/managing/developing large teams
Ability to work with and manage cross-cultural teams
Fluency in English essential. As a leader in medical science for more than 40 years, we are committed to solving the challenges that matter most – united by a deep caring for human life. Our mission to advance science for life is about transforming lives through innovative medical solutions that improve patient lives, create value for our customers, and support our employees and the communities in which we operate. Now more than ever, we have a responsibility to apply those values to everything we do – as a global business and as a global corporate citizen.
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