Technical Helpdesk Manager EMEA

vor 1 Woche

Wiesbaden, Deutschland Edmund Optics Vollzeit

Edmund Optics is a leading manufacturer and supplier of optics, imaging, and photonics technology. Edmund Optics` state-of-the-art manufacturing capabilities combined with its global distribution network has earned it the position as being one of the largest supplier of off-the-shelf optical components and a trusted partner when it comes to customized solutions. Supporting numerous markets around the globe, including advanced diagnostics, semiconductor & electronics, machine vision, automation, and R&D; Edmund Optics products are used in a variety of applications ranging from DNA sequencing to retinal eye scanning to high-speed factory automation.

Edmund Optics Europe, a US owned-group consisting of Edmund Optics subsidiaries in Germany, UK, Netherlands and France, is responsible for sales, marketing, distribution, engineering and application support for a wide product range throughout Europe, the Middle East and Africa. Europe is one of the main growth markets for Edmund Optics globally, leading to a rapidly expanding and developing local team.

To accelerate our success and growth within the European Market, Edmund Optics GmbH is looking for a

Product Support Manager EMEA (f/m/d)

Highly competent and skilled, the Product Support Manager EMEA is responsible for managing the Product Support Team (the Sales & Applications Engineers) with the aim to maximize the level of service offered to Edmund Optics customers regarding products and applications. Responsibilities include team structuring for operational effectiveness, day to day team management, increasing regional customer satisfaction for technical and applications support activities.

Essential Functions:

  • Manage and develop the Product Support Team with the objective of customer satisfaction, revenue growth, high productivity and individual accountability
  • Efficiently schedule Sales & Applications Engineers (product to provide adequate phone, email, and chat coverage)
  • Assist the Product Support Team with complex technical inquiries as needed, involve Solutions Engineers for technical issues and Regional Sales Managers when significant new opportunities are identified
  • Work towards continuous improvement of sales process and customers journey with Edmund Optics, develop, promote, and execute a long-term strategy for continuous improvement
  • Define and track key performance indicators (KPIs) and report them to the appropriate stakeholders
  • Participate in tradeshows and conferences
  • Interface with marketing to provide customer feedback and identify customer support needs to ensure EOs service leadership


Qualifications:

The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Your profile:

  • Degree in engineering, physics, mathematics, or hard science
  • Minimum of three (3) years experience in technical sales and/or product support
  • Proficiency in key optical engineering and physics concepts/optics industry experience preferred
  • Knowledge of company products, applications, capabilities and sourcing possibilities
  • Knowledgeable about sales and support processes
  • Proven leadership ability to manage people, build highly effective, diverse teams and create positive working atmosphere
  • Fluent in English, additional language skills preferred
  • Strong organization skills
  • Able to identify key objectives, set goals, and execute plans
  • Excellent communication and presentation skills, both written and verbal
  • Travel willingness (occasional visits of tradeshows and other Edmund Optics sites)


What we offer:

A versatile and challenging position alongside a highly competitive employment package within our dynamic and successful corporation in a growing and future-proof industry. You will have the opportunity to work with highly motivated, self-driven and open-minded people with a great team spirit.

Edmund Optics provides a range of employee benefits alongside the salary package including:

  • Company pension scheme
  • Group accident insurance
  • Mobile working opportunity
  • Extensive training and development offer
  • Subsidized gym membership
  • Jobbike
  • Company events
  • ...and a lot more


This office-based position can be located in Mainz (Germany), York (UK) or Lyon (France), depending on the candidate's preference.

  • Technical Service Subject Matter Expert Emea

    vor 3 Monaten

    Wiesbaden, Deutschland Abbott Laboratories Vollzeit

    **About Abbott** Abbott is a global healthcare leader, creating breakthrough science to improve people’s health. We’re always looking towards the future, anticipating changes in medical science and technology. In Germany, Abbott has more than 4,000 employees working in manufacturing, research and development, logistics, manufacturing, sales and...

  • Product Support Manager EMEA: Optical Solutions Leader

    Vor 5 Tagen

    Wiesbaden, Hessen, Deutschland Edmund Optics Vollzeit

    Edmund Optics Overview">As a leading manufacturer and supplier of optics, imaging, and photonics technology, Edmund Optics is poised for continued growth and success in the European market.">About the Role">We are seeking an experienced Product Support Manager EMEA to join our team. This versatile position offers a challenging opportunity to work alongside a...

  • Technical Product Specialist

    vor 6 Monaten

    Wiesbaden, Deutschland Tenneco Vollzeit

    The **Technical Product Specialist **will be responsible for the technical support, training and regional warranty claim management. He/she will support the creation of programmes, tools and learning content and develop the technical capability of distributors, installers, rebuilders and maintenance providers. This person should cover the highly dense...

  • Technical Support Service Specialist

    vor 6 Monaten

    Wiesbaden, Deutschland SOSi Vollzeit

    **Overview**: - The SOSi team is growing in Europe, and we are looking for talented and dedicated - **Technical Support Service Specialists **to support an IT program based in Wiesbaden, Germany. SOSi is a family-owned government contractor with a long history of providing technical solutions to customers performing challenging missions.**Responsibilities...

  • Customer Success Executive

    vor 6 Monaten

    Wiesbaden, Deutschland Vasion Vollzeit

    Vasion is looking for a talented Customer Success Executive to join our growing team in EMEA (specifically in Germany) that exemplifies our core values and wants to be part of our growing team. We are committed to making digital transformation attainable to everyone by building an affordable, integrated SaaS solution that simplifies business...

  • Technical Service and Development Specialist for Wire

    vor 3 Wochen

    Wiesbaden, Hessen, Deutschland DOW PRODUKTIONS UND VERTRIEBS & CO. OHG Vollzeit

    About the RoleWe are seeking a customer-oriented and innovation-driven individual to join our team as Technical Service and Development Specialist for Wire & Cable Solutions, located in Wiesbaden, Germany.Key ResponsibilitiesDevelop and implement products to meet market trends and customer requirements, focusing on Telecom Cable projects and customers.Drive...

  • Senior Solution Architect

    vor 8 Monaten

    Wiesbaden, Deutschland Proclinical Vollzeit

    Proclinical are partnering with a medical technology and devices organisation who are recruiting for an individual to join their team. This role is on a permanent basis. The opening position that is currently available is for a Senior Solution Architect - Digital eCommerce EMEA. **Responsibilities**: - Responsible for general solution design which involves...

  • Regional Marketing Lead Emea

    vor 6 Monaten

    Wiesbaden, Deutschland Black & Veatch Vollzeit

    **Purpose**: In-region marketing primary point of contact - drawing on additional support from colleagues throughout Enterprise Marketing & Communications - for the development, prioritization and management of planned, integrated marketing and communications activity that optimizes growth and sells the full, relevant portfolio of solutions to target BV...

  • Technical Development Consultant

    vor 3 Wochen

    Wiesbaden, Hessen, Deutschland DuPont Specialty Products GmbH & Co. KG Frankfurt am Main Vollzeit

    We are looking for a Technical Development Consultant to join our team at DuPont Specialty Products GmbH & Co. KG Frankfurt am Main.As a Technical Development Consultant, you will be responsible for application development focusing on Anti-Friction Coatings technology (also called Dry Lubricants). This role involves working closely with customers,...

  • Technical Consultant

    Vor 2 Tagen

    Wiesbaden, Deutschland Seibert Group GmbH Vollzeit

    Ich bin Technical Consultant* im Bereich Google Workspace und kümmere mich dabei vorwiegend um die technische Kundenberatung in Einführungsprojekten zu Migrationen und Konfigurationen hin zu Google Workspace. Als offizieller Google-Cloud-Partner fördern wir Enterprise-Software von Google. Wir helfen Kunden bei der Einführung, Lizenzierung, Schulung von...

  • Technical Key Account Manager/Sales Manager

    vor 4 Wochen

    Wiesbaden, Deutschland über Personal-Plus Vollzeit

    Wir sind ein führender Systemlieferant für mechatronische Lösungen, gegründet im Jahr 2000. Unser Fokus liegt auf der Entwicklung und Produktion von hochwertigen Komponenten, Baugruppen und Modullösungen. Durch unsere ausgeprägte Fachkompetenz und unseren außerordentlichen Automatisierungsgrad, bedienen wir erfolgreich Branchen wie die...

  • Technical Service

    vor 6 Monaten

    Wiesbaden, Deutschland Tempo-Team Personaldienstleistungen GmbH Vollzeit

    Technical Service Tech will have a thorough understanding of all departmental operations and provide support to customers and field personnel as the primary contact for trouble shooting and resolving product problems - Provides critical account support where required - Handles high volume of critical, high-risk accounts in addition to other routine...

  • Contract Process Expert Ariba Emea

    vor 6 Monaten

    Wiesbaden, Deutschland allnex Vollzeit

    Why are we proud of what we do at allnex? We create coatings, products which help protect the world **for all nex>t generations **- and that’s exactly what you can do joining us! Imagine how fast your smartphone would become scratched-up, ugly and unusable without a coating. Or an e-bike, the cabin of a train, a beautiful wooden floor, and countless other...

  • über Personal-Plus | Technical Key Account Manager/Sales Manager

    vor 4 Wochen

    wiesbaden, Deutschland über Personal-Plus Vollzeit

    Wir sind ein führender Systemlieferant für mechatronische Lösungen, gegründet im Jahr 2000. Unser Fokus liegt auf der Entwicklung und Produktion von hochwertigen Komponenten, Baugruppen und Modullösungen. Durch unsere ausgeprägte Fachkompetenz und unseren außerordentlichen Automatisierungsgrad, bedienen wir erfolgreich Branchen wie die...

  • Technical Service and Development Scientist

    vor 6 Monaten

    Wiesbaden, Deutschland DOW PRODUKTIONS UND VERTRIEBS & CO. OHG Vollzeit

    At Dow, we believe in putting people first and we’re passionate about delivering integrity, respect and safety to our customers, our employees and the planet.  Our people are at the heart of our solutions. They reflect the communities we live in and the world where we do business. Their diversity is our strength. We’re a community of relentless...

  • Technical Service

    vor 6 Monaten

    Wiesbaden, Deutschland Tempo-Team Personaldienstleistungen GmbH Vollzeit

    **Wiesbaden** **3.000€ - 4.500€** **Vollzeit** **Wirtschaft und Administration** **Was wir anbieten**: **Independent work** *** **Grow in the company** *** **Chance of permanent contract** *** **Working with the nicest colleagues** *** **Modern workplaces** *** **Was wirst du tun**: - Technical Service Tech will have a thorough...

  • Technical Service Tech

    vor 6 Monaten

    Wiesbaden, Deutschland Tempo-Team Personaldienstleistungen GmbH Vollzeit

    **Was wir anbieten**: - Independent work - Grow in the company - Working with the nicest colleagues - Modern workplaces **Was wirst du tun**: - Technical Service Tech will have a thorough understanding of all departmental operations and provide support to customers and field personnel as the primary contact for trouble shooting and resolving product...

  • Site Security Manager

    vor 3 Monaten

    Wiesbaden, Deutschland Continuity Global Solutions Vollzeit

    Location:  Wiesbaden, GermanyClearance:  TS/SCICertification:  ICD - 705Continuity Global Solutions is seeking a Task Order with the Department of Defense to provide a Site Security Manager in Wiesbaden, Germany. The anticipated deployment date is October 2024, with a minimum commitment of one year.CONTINGENT UPON AWARD.The Site Security Manager (SSM)...

  • Customer Service Team Leader, Wiesbaden

    vor 3 Wochen

    Wiesbaden, Hessen, Deutschland Bio-Techne Vollzeit

    Job OverviewBio-Techne is a leading life science products supplier to the research industry. Our European headquarters is based in Abingdon, UK, with manufacturing facilities and subsidiaries across Europe.Role SummaryThis customer-centric role will drive exceptional service delivery, supporting our EMEA team's growth and success. As a hands-on leader, you...

  • IT Project Manager HR

    vor 1 Monat

    Wiesbaden, Deutschland MAM Gruppe Vollzeit

    Position: IT Project Manager – HR / WorkdayOverview:We are seeking a skilled IT Project Manager with expertise in HR systems, particularly Workday, to join our team. This role will be essential in managing the implementation, configuration, and optimization of our Workday Human Capital Management (HCM) system, ensuring it meets business needs and supports...