Product Support Manager EMEA: Optical Solutions Leader
Vor 3 Tagen
Edmund Optics Overview
">As a leading manufacturer and supplier of optics, imaging, and photonics technology, Edmund Optics is poised for continued growth and success in the European market.
">About the Role
">We are seeking an experienced Product Support Manager EMEA to join our team. This versatile position offers a challenging opportunity to work alongside a highly competitive employment package within our dynamic and successful corporation in a growing and future-proof industry.
">Key Responsibilities:
">- ">
- Team Management: Manage and develop the Product Support Team with the objective of customer satisfaction, revenue growth, high productivity, and individual accountability.">
- Sales Process Optimization: Efficiently schedule Sales & Applications Engineers to provide adequate phone, email, and chat coverage.">
- Tech Support: Assist the Product Support Team with complex technical inquiries as needed, involve Solutions Engineers for technical issues, and Regional Sales Managers when significant new opportunities are identified.">
- Continuous Improvement: Work towards continuous improvement of sales process and customers journey with Edmund Optics, develop, promote, and execute a long-term strategy for continuous improvement.">
- Performance Tracking: Define and track key performance indicators (KPIs) and report them to the appropriate stakeholders.">
- Industry Events: Participate in tradeshows and conferences.">
- Customer Feedback: Interface with marketing to provide customer feedback and identify customer support needs to ensure EOs service leadership.">
Requirements:
">To succeed in this role, you will need:
">- ">
- A degree in engineering, physics, mathematics, or hard science.">
- A minimum of three years experience in technical sales and/or product support.">
- Proficiency in key optical engineering and physics concepts/optics industry experience preferred.">
- Knowledge of company products, applications, capabilities, and sourcing possibilities.">
- Knowledgeable about sales and support processes.">
- Proven leadership ability to manage people, build highly effective, diverse teams, and create positive working atmosphere.">
- Fluent in English, additional language skills preferred.">
- Strong organization skills.">
- Able to identify key objectives, set goals, and execute plans.">
- Excellent communication and presentation skills, both written and verbal.">
- Travel willingness (occasional visits of tradeshows and other Edmund Optics sites).">
Salary and Benefits:
">The estimated salary for this position is €60,000 - €80,000 per annum, depending on experience. In addition to a competitive salary, we offer a range of employee benefits including:
">- ">
- Company pension scheme.">
- Group accident insurance.">
- Mobile working opportunity.">
- Extensive training and development offer.">
- Subsidized gym membership.">
- Jobbike.">
- Company events.">
- ...and a lot more">
This office-based position can be located in Mainz (Germany), York (UK), or Lyon (France), depending on the candidate's preference.
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