Product Support Manager EMEA: Optical Solutions Leader

Vor 3 Tagen


Wiesbaden, Hessen, Deutschland Edmund Optics Vollzeit

Edmund Optics Overview

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As a leading manufacturer and supplier of optics, imaging, and photonics technology, Edmund Optics is poised for continued growth and success in the European market.

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About the Role

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We are seeking an experienced Product Support Manager EMEA to join our team. This versatile position offers a challenging opportunity to work alongside a highly competitive employment package within our dynamic and successful corporation in a growing and future-proof industry.

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Key Responsibilities:

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  • Team Management: Manage and develop the Product Support Team with the objective of customer satisfaction, revenue growth, high productivity, and individual accountability.">
  • Sales Process Optimization: Efficiently schedule Sales & Applications Engineers to provide adequate phone, email, and chat coverage.">
  • Tech Support: Assist the Product Support Team with complex technical inquiries as needed, involve Solutions Engineers for technical issues, and Regional Sales Managers when significant new opportunities are identified.">
  • Continuous Improvement: Work towards continuous improvement of sales process and customers journey with Edmund Optics, develop, promote, and execute a long-term strategy for continuous improvement.">
  • Performance Tracking: Define and track key performance indicators (KPIs) and report them to the appropriate stakeholders.">
  • Industry Events: Participate in tradeshows and conferences.">
  • Customer Feedback: Interface with marketing to provide customer feedback and identify customer support needs to ensure EOs service leadership.">
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Requirements:

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To succeed in this role, you will need:

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  • A degree in engineering, physics, mathematics, or hard science.">
  • A minimum of three years experience in technical sales and/or product support.">
  • Proficiency in key optical engineering and physics concepts/optics industry experience preferred.">
  • Knowledge of company products, applications, capabilities, and sourcing possibilities.">
  • Knowledgeable about sales and support processes.">
  • Proven leadership ability to manage people, build highly effective, diverse teams, and create positive working atmosphere.">
  • Fluent in English, additional language skills preferred.">
  • Strong organization skills.">
  • Able to identify key objectives, set goals, and execute plans.">
  • Excellent communication and presentation skills, both written and verbal.">
  • Travel willingness (occasional visits of tradeshows and other Edmund Optics sites).">
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Salary and Benefits:

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The estimated salary for this position is €60,000 - €80,000 per annum, depending on experience. In addition to a competitive salary, we offer a range of employee benefits including:

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  • Company pension scheme.">
  • Group accident insurance.">
  • Mobile working opportunity.">
  • Extensive training and development offer.">
  • Subsidized gym membership.">
  • Jobbike.">
  • Company events.">
  • ...and a lot more">
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This office-based position can be located in Mainz (Germany), York (UK), or Lyon (France), depending on the candidate's preference.



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