Technical Support Service Specialist

vor 6 Monaten

Wiesbaden, Deutschland SOSi Vollzeit

**Overview**:

- The SOSi team is growing in Europe, and we are looking for talented and dedicated
- **Technical Support Service Specialists **to support an IT program based in Wiesbaden, Germany. SOSi is a family-owned government contractor with a long history of providing technical solutions to customers performing challenging missions.**Responsibilities **:Tier 1 Support Service includes but are not limited to:
- Managing Active Directory User Accounts and groups.
- Install and troubleshoot all Government-approved IT equipment such as desktops, monitors, printers.
- Physically deploy, relocate and/or replace IT equipment. This may require an individual to lift equipment up to 50 pounds.
- Ensures all government installed equipment (such as air conditioning units, fire alarms, automatic opening doors, etc.) is properly recorded, up-to-date and accurate at all times.
- Install and troubleshoot all Government-approved operating systems and COTS software for desktops, laptops, and other mobile devices.
- Demonstrate how to login to the network, save and retrieve files, how to find course materials, and how to effectively use all of the IT resources available, as required by the Government.
- Provide Tier 1 support, to include all sections of SSD such as Networking, Systems, DevOps, Information Assurance, and will escalate requests and incidents in accordance with documented SOPs.
- Tier 2 Support Services include Tier 1 services plus:

- Manage the Microsoft System Center Configuration Manager (SCCM) to include the following tasks:

- Create, manage, and maintain Windows images, software deployment packages, task sequences, Windows and 3rd party software updates and patches, containers and schedules.
- Manage test groups for Windows and 3rd party software updates and patches, and ensure testing is completed based on documented SOPs.
- Create, manage, and maintain SCCM reports, and ensure accurate and reliable information is provided upon request.
- Assist with managing the Mobile Device Management system for all approved mobile devices in accordance with documented SOPs.
- Provide Tier 2 support to all sections of SSD including Networking, Systems, DevOps, Information Assurance, and will escalate requests and incidents in accordance with documented SOPs.

**Qualifications**:

- An active in-scope SECRET security clearance.
- 3 years of experience.
- IAT I certification.
- CE Windows 10 and/or MS 365 certified.
- Microsoft 365 Certified: Modern Desktop Administrator Associate or newer equivalent. (MD-102)
- Must be approved by the USG and qualify as a Technical Expert under the U.S. SOFA in Germany.

**Preferred Qualifications**:

- Bachelor’s Degree in Information Technology (IT) or a related field and 3yrs of recent specialized experience.
- MCP.
- Fluency in a foreign language is desirable, but not required.

**Working Conditions**:

- Working conditions are normal for an office environment.
- Fast paced, deadline-oriented environment.
- The Helpdesk hours of operation are 7:00 a.m. to 6:00 p.m. Monday through Friday.

SOSi is an equal employment opportunity employer and affirmative action employer. All interested individuals will receive consideration and will not be discriminated against on the basis of race, color, religion, sex, national origin, disability, age, sexual orientation, gender identity, genetic information, or protected veteran status. SOSi takes affirmative action in support of its policy to advance diversity and inclusion of individuals who are minorities, women, protected veterans, and individuals with disabilities.

  • Technical Support Specialist

    vor 1 Woche

    Wiesbaden, Hessen, Deutschland Oxford Instruments Vollzeit

    Role OverviewWe are seeking a highly skilled Technical Support Specialist to join our Materials Analysis team in Wiesbaden, Germany.

  • Technical Customer Support Specialist

    vor 4 Wochen

    Wiesbaden, Hessen, Deutschland Abbott Vollzeit

    About AbbottAbbott is a global healthcare leader, creating breakthrough science to improve people's health. We're always looking towards the future, anticipating changes in medical science and technology.In Germany, Abbott has more than 4,000 employees working in manufacturing, research and development, logistics, sales and marketing. They are located at...

  • Technical Training Specialist

    vor 1 Woche

    Wiesbaden, Hessen, Deutschland Parsons Corporation Vollzeit

    Estimated salary: $100,000 - $150,000 per year.About Parsons CorporationWe are a leading provider of technology-driven solutions to the federal government. Our Federal Solutions team delivers innovative resources that ensure the success of missions around the globe.Job SummaryWe are seeking an experienced Technical Training Specialist to join our team. As a...

  • Technical Product Specialist

    vor 5 Monaten

    Wiesbaden, Deutschland Tenneco Vollzeit

    The **Technical Product Specialist **will be responsible for the technical support, training and regional warranty claim management. He/she will support the creation of programmes, tools and learning content and develop the technical capability of distributors, installers, rebuilders and maintenance providers. This person should cover the highly dense...

  • Technical Customer Support Specialist

    vor 4 Wochen

    Wiesbaden, Hessen, Deutschland Abbott Vollzeit

    About AbbottAbbott is a global healthcare leader, creating breakthrough science to improve people's health. We're always looking towards the future, anticipating changes in medical science and technology.In our diagnostics division, we're seeking a highly skilled Technical Customer Support Specialist to join our team in Wiesbaden-Delkenheim.Key...

  • Technical Customer Support Specialist

    vor 4 Monaten

    Wiesbaden, Deutschland Abbott Vollzeit

    About Abbott Abbott is a global healthcare leader, creating breakthrough science to improve people’s health.We’re always looking towards the future, anticipating changes in medical science and technology.  In Germany, Abbott has more than 4,000 employees working in manufacturing, research and development, logistics, manufacturing,sales and...

  • Technical Service Subject Matter Expert Emea

    vor 3 Monaten

    Wiesbaden, Deutschland Abbott Laboratories Vollzeit

    **About Abbott** Abbott is a global healthcare leader, creating breakthrough science to improve people’s health. We’re always looking towards the future, anticipating changes in medical science and technology. In Germany, Abbott has more than 4,000 employees working in manufacturing, research and development, logistics, manufacturing, sales and...

  • Help Desk Support Specialist

    vor 6 Monaten

    Wiesbaden, Deutschland PZI International Solutions, Inc. Vollzeit

    PZI Group seeks a full-time Help Desk Support Specialist at IMCOM -E HQ to be located in Wiesbaden, Germany. We are looking for a self-starter with demonstrable experience in the fielding, management, configuration, repair and system program aspects of hardware desktop support in an enterprise setting. Demonstrable experience in Windows 10 Professional,...

  • Technical Service

    vor 5 Monaten

    Wiesbaden, Deutschland Tempo-Team Personaldienstleistungen GmbH Vollzeit

    Technical Service Tech will have a thorough understanding of all departmental operations and provide support to customers and field personnel as the primary contact for trouble shooting and resolving product problems - Provides critical account support where required - Handles high volume of critical, high-risk accounts in addition to other routine...

  • Technical Support Professional for Diagnostic Solutions

    vor 1 Woche

    Wiesbaden, Hessen, Deutschland Abbott Vollzeit

    About AbbottWe are a global leader in healthcare, driving innovation to improve people's lives. Our team anticipates changes in medical science and technology, shaping the future of healthcare.In Germany, we have over 4,000 employees working across various functions, including manufacturing, research and development, logistics, sales, and marketing. They are...

  • Technical Service

    vor 5 Monaten

    Wiesbaden, Deutschland Tempo-Team Personaldienstleistungen GmbH Vollzeit

    **Wiesbaden** **3.000€ - 4.500€** **Vollzeit** **Wirtschaft und Administration** **Was wir anbieten**: **Independent work** *** **Grow in the company** *** **Chance of permanent contract** *** **Working with the nicest colleagues** *** **Modern workplaces** *** **Was wirst du tun**: - Technical Service Tech will have a thorough...

  • Help Desk Support Specialist

    vor 4 Wochen

    Wiesbaden, Hessen, Deutschland PZI International Solutions, Inc. Vollzeit

    PZI Group is seeking a highly skilled Help Desk Support Specialist to join our team at IMCOM-E HQ in Wiesbaden, Germany. As a key member of our IT department, you will be responsible for providing top-notch technical support to our end-users, ensuring seamless operation of our enterprise systems.Key Responsibilities:* Provide expert-level technical support...

  • Technical Service Tech

    vor 5 Monaten

    Wiesbaden, Deutschland Tempo-Team Personaldienstleistungen GmbH Vollzeit

    **Was wir anbieten**: - Independent work - Grow in the company - Working with the nicest colleagues - Modern workplaces **Was wirst du tun**: - Technical Service Tech will have a thorough understanding of all departmental operations and provide support to customers and field personnel as the primary contact for trouble shooting and resolving product...

  • Customer Support Specialist for Material Analysis

    vor 4 Wochen

    Wiesbaden, Hessen, Deutschland Oxford Instruments Vollzeit

    At Oxford Instruments, we empower the world's leading industrial companies and scientific research communities to image, analyze, and manipulate materials down to the atomic and molecular level.As a Customer Support Specialist for Material Analysis, you will play a vital role in ensuring customer satisfaction and technical excellence.Your responsibilities...

  • Technical Service Lead

    vor 5 Monaten

    Wiesbaden, Deutschland Abbott Laboratories Vollzeit

    Our diagnostic solutions are used in hospitals, laboratories and clinics around the globe. The crucial information derived from our tests, instruments and informatics systems are often the first step in patient care decision making for hundreds of health conditions from heart attacks to blood disorders to infectious diseases and cancers. **Abbott's Core...

  • Customer Support Specialist

    vor 4 Wochen

    Wiesbaden, Hessen, Deutschland Oxford Instruments Vollzeit

    At Oxford Instruments, we are pioneers in high-tech tools and systems for research and industry. Our Materials Analysis group encompasses Electron Microscopy and Mechanical Microscopy products, Atomic Force Microscopes, Raman Microscopes, and Benchtop NMR.As a Customer Support & Service Engineer, you will play a vital role in ensuring customer satisfaction...

  • Customer Support Specialist

    vor 4 Wochen

    Wiesbaden, Hessen, Deutschland Oxford Instruments Vollzeit

    At Oxford Instruments, we empower the world's leading industrial companies and scientific research communities to push the boundaries of materials analysis.As a Customer Support Engineer for Material Analysis in Wiesbaden, Germany, you will be part of a dynamic team working on innovative projects and collaborating with experts in the field.Your...

  • Facilities Systems Technical Specialist Senior

    vor 4 Wochen

    Wiesbaden, Hessen, Deutschland 00100 LEIDOS, INC. Vollzeit

    Electrical Systems Maintenance and Installation ExpertLeidos is seeking a highly skilled Electrical Systems Maintenance and Installation Expert to join our team. As a key member of our facilities team, you will be responsible for ensuring the electrical infrastructure of our mission-critical facilities is functioning properly.Key ResponsibilitiesDevelop and...

  • Help Desk Support Specialist

    vor 4 Wochen

    Wiesbaden, Hessen, Deutschland PZI International Solutions, Inc. Vollzeit

    PZI International Solutions, Inc. is seeking a skilled Help Desk Support Specialist to join our team at IMCOM-E HQ in Wiesbaden, Germany.We are looking for a self-motivated individual with experience in hardware desktop support in an enterprise setting. The ideal candidate will have demonstrable experience in Windows 10 Professional, Microsoft Active...

  • Information Technology Specialist

    vor 6 Monaten

    Wiesbaden, Deutschland U.S. Army Cyber Command Vollzeit

    **Duties**: - Diagnosing and resolving problems in response to customer reported incidents. - Researching, evaluating, and providing feedback on problematic trends and patterns in customer support requirements. - Installing, configuring, troubleshooting, and maintaining customer hardware and software. - Developing and maintaining problem tracking and...