Aktuelle Jobs im Zusammenhang mit Technical Service Tech - Wiesbaden - Tempo-Team Personaldienstleistungen GmbH
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Cultural Adaptation and Relocation Support Services
vor 2 Wochen
Wiesbaden, Deutschland Culmen International, LLC Vollzeit**Culmen International is looking for a** Cultural Adaptation and Relocation Support Services Specialist** to provide support services to incoming families to the United State Army Garrison in **Wiesbaden, Germany.**: Established in 2004, Culmen International is committed to enhancing international security, strengthening homeland defense, optimizing...
Technical Service Tech
vor 7 Monaten
**Was wir anbieten**:
- Independent work
- Grow in the company
- Working with the nicest colleagues
- Modern workplaces
**Was wirst du tun**:
- Technical Service Tech will have a thorough understanding of all departmental operations and provide support to customers and field personnel as the primary contact for trouble shooting and resolving product problems
- Provides critical account support where required
- Handles high volume of critical, high-risk accounts in addition to other routine requests
- Applies knowledge and creativity to recognize cause and effect conclusions
- Integrates corporate wide and marketing specific strategies and objectives in day-to-day operations.
- Review, prioritize and manage group mailboxes for technical services team to ensure all inquiries and complaints are actioned as per procedures
- Provide first level support in troubleshooting customer complaints across the designated product range by analyzing customer problems and asking the appropriate questions to support resolution
- Documenting complaints and inquiries using the appropriate guidelines and procedures to ensure completeness and accuracy of the records
- Documents product complaints and inquiries within established guidelines
- Provides data to the organization on customer uses/preferences leading to customer driven design/customer usability
**Was bringst du mit**:
- commercial education
- The individual will have a minimum of 2-3-years’ experience working in a medical/clinical environment or in customer facing support role in an associated industry and be capable of providing excellent Customer experience with challenging technical complaints
- Demonstrates an understanding of the principles of good Technical writing
- Computer Literate; proficient in MS Word, PowerPoint, Excel and Outlook
- Complete bilingual fluency (oral and written skills in German and English); Excellent verbal and ritten communications skills required in both English and German
