Technical Support Specialist

vor 4 Wochen

Hamburg, Deutschland Wallee Vollzeit
Technical Support Specialist 60% - 100%

Wallee is one of the most innovative fintechs in the field of payment and payment processing. We offer you the opportunity to work in a start-up in an international and agile environment. Wallee AG creates software components for payment processing in e-commerce and retail. Our customers and partners include international companies and institutions such as PostFinance, Swisscom, Wordline, UNICEF, Panini, VITRA, Solis and Julius Meinl.

The Technical Support Specialist  plays a crucial role in providing expert assistance and guidance to customers, colleagues, and stakeholders regarding a specific product or set of products within the organization.

Key Responsibility:

  • Advanced Issue Resolution:
    • Handle complex technical issues that require in-depth knowledge.
    • Collaborate with Expert support for problem resolution.
    • Mentor Junior support agents.
  • Customer Escalations:
    • Manage and resolve customer escalations effectively.
    • Provide in-depth explanations and solutions for complex problems.

Knowledge:

  • Advanced Technical Skills:
    • Proficiency in using advanced troubleshooting tools.
    • In-depth knowledge of hardware, software, and network configurations.
  • Product/Service Configuration:
    • Ability to guide customers through advanced product configurations.
    • Understanding of integration with other systems and applications.
  • Problem Analysis:
    • Analytical skills to diagnose and solve complex technical problems.
    • Root cause analysis to prevent recurring issues.

Requirements

  • Proven experience in technical support, with a strong technical background.
  • Excellent communication and interpersonal skills.
  • Analytical mindset and the ability to use data for decision-making.
  • Customer-centric focus and a commitment to delivering high-quality support.
  • Excellent communication skills, both written and verbal, in English and German.

Benefits

      • We offer a modern and safe working environment.
      • You are part of an agile, young team and shape our products sustainably with your ideas.
      • As an innovative start-up, we offer flexible structures and flat hierarchies.
      • Cooperation with motivated colleagues and numerous personal development opportunities.

We are looking forward to hear from you.

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