Senior Technical Support Manager

vor 3 Wochen


Hamburg, Deutschland Taylor Hopkinson | Powered by Brunel Vollzeit

Opportunity to join a leading EV Charger company, you can work in Hamburg office or 100% work remotely.


In this role, you will play a crucial role in leading the technical support team across Europe for EV charging solutions. You will be responsible for providing after-sales engineering support to our clients in the utility industry, ensuring their satisfaction and resolving any technical issues they encounter. Additionally, you will work closely with our R&D team to provide valuable feedback for product improvement and troubleshooting.


Responsibilities:

  • Lead and manage a team of 10 technical support professionals across Europe.
  • Provide after-sales engineering support to clients, addressing their technical queries and concerns promptly and effectively.
  • Collaborate with the R&D team to provide feedback on product performance, usability, and areas for improvement based on client feedback and troubleshooting.
  • Troubleshoot technical issues reported by clients and develop solutions to ensure optimal performance of our EV charging solutions.
  • Engage with clients in the utility industry to discuss after-service support and ensure their ongoing satisfaction with our products.
  • Develop and implement best practices for technical support processes and procedures to enhance efficiency and customer satisfaction.


Requirements:

  • Bachelor's degree in Engineering or related field.
  • Proven experience in a technical support role, preferably in the B2B sector.
  • Strong proficiency in both German and English languages, both written and verbal.
  • Prior experience in team management or leadership roles is a must.
  • Excellent problem-solving skills and ability to troubleshoot technical issues effectively.
  • Experience providing after-sales support for B2B clients, experience in the utility industry or renewable is a big plus
  • Strong interpersonal and communication skills, with the ability to engage with clients and internal teams effectively.



  • Hamburg, Deutschland Wallee Vollzeit

    **Technical Support Specialist 60% - 100%**: Wallee is one of the most innovative fintechs in the field of payment and payment processing. We offer you the opportunity to work in a start-up in an international and agile environment. Wallee AG creates software components for payment processing in e-commerce and retail. Our customers and partners include...


  • Hamburg, Deutschland Wallee Vollzeit

    Technical Support Specialist 60% - 100%Wallee is one of the most innovative fintechs in the field of payment and payment processing. We offer you the opportunity to work in a start-up in an international and agile environment. Wallee AG creates software components for payment processing in e-commerce and retail. Our customers and partners include...


  • Hamburg, Deutschland AstraZeneca Vollzeit

    **Team Lead Technical Support**: Hamburg, Germany Ready to lead and take ownership in a dynamic, innovative environment? Join us at AstraZeneca and be part of a team that's changing lives through technology! As a Senior IT Technical Support professional, you'll play a crucial role in delivering exceptional day-to-day IT services for users across our sites,...

  • Technical Support Manager

    vor 21 Stunden


    Hamburg, Deutschland AppLike Group Vollzeit

    justtrack is a B2B SaaS platform for marketing automation, user analytics, and attribution in a pre-market phase with exceptionally high growth potential. As a Technical Support Engineer for justtrack, you will serve as the first point of contact for both existing and prospective external stakeholders: our customers and partners. Your main objective...


  • Hamburg, Deutschland Wärtsilä Vollzeit

    **Team Lead Global Technical Support**: Wärtsilä is an innovative technology company known for being a forerunner in the Marine and Energy markets. Every day, we - Wärtsilians - put our hearts and minds into turning Wärtsilä's purpose of enabling sustainable societies through innovation in technology and services into reality. Our ultimate aim is to...


  • Hamburg, Deutschland Vestas Vollzeit

    Do you have vast experience within the electrical or mechanical field? Are you socially skilled to communicate with different stakeholders internally as well as externally? Then this position as a Technical Support Engineer is for you!  Region NCE > SBU NCE Service > Tech. Supp. Operational Systems NCE Technical Support Operational System Team is...


  • Hamburg, Deutschland Navarino Vollzeit

    About usNavarino is an innovative global technology company with offices in Greece, Norway, Germany, Cyprus, the United Kingdom, Hong Kong, USA and Singapore. We develop technology solutions for the shipping industry and are a leader in our sector. Our R&D and engineering departments focus on building and enriching our product portfolio, with specialized...

  • Technical Expert

    vor 17 Stunden


    Hamburg, Deutschland Olympus Europa SE & Co. KG (OEKG) Vollzeit

    **Responsibilities**: - Provide technical 2nd level support for our CDS (Cleaning/Disinfection/Sterilization) products by phone, augmented reality or our EMEA-wide remote support environment - If required, escalate inquiries to the 3rd level support at OSTE (Olympus Surgical Technologies Europe) - Perform on-site technical support at customer site upon...

  • Senior Manager

    vor 2 Wochen


    Hamburg, Hamburg, Deutschland Strategie- Management-Beratungen, 251 bis 1000 Mitarbeiter Vollzeit

    Der ArbeitgeberThe European practice for our customer is well established across Transformation, Benchmarking and Advisory. (Advisory is a multi-year programme-based market offering providing intellectual property and coaching to a wide client base). We are now strengthening and building our Digital Business Transformation capability in Germany and across...


  • Hamburg, Deutschland Semasio Vollzeit

    Why Join SemasioWe are a dynamic global company with access to the world's most progressive audiences and the most comprehensive contextual platform available, our industry-leading advertising solutions are trusted by Fortune 500 companies and emerging brands to increase reach, boost efficiency, and maximize ROI.Our team is global, located in the US, UK,...


  • Hamburg, Hamburg, Deutschland Navarino Vollzeit

    CompanyNavarino is an innovative global technology company with offices in Greece, Norway, Germany, Cyprus, the United Kingdom, Hong Kong, USA and Singapore. The company develops technology solutions for the shipping industry and is a leader in the sector. Navarino offers complete solutions including hardware, software, and connectivity. The company develops...


  • Hamburg, Deutschland Navarino Vollzeit

    CompanyNavarino is an innovative global technology company with offices in Greece, Norway, Germany, Cyprus, the United Kingdom, Hong Kong, USA and Singapore. The company develops technology solutions for the shipping industry and is a leader in the sector. Navarino offers complete solutions including hardware, software, and connectivity. The company develops...

  • Technical Support

    vor 1 Monat


    Hamburg, Deutschland Zealous Consultancy Vollzeit

    Our Client based in Hamburg is looking for a Technical support Engineer. They enable a internet connection for a wide range of IoT devices - from smart washing machines to connected cars. Join the team and grow your career. **You must have a good level at least B2 in both English and German. The role is hybrid.** **Your mission** Are you a problem solver...


  • Hamburg, Deutschland Dedienne Aerospace Vollzeit

    Hamburg, Germany_ DEDIENNE AEROSPACE, is a world leader in the design, manufacture, and servicing of Aircraft tooling, engine tooling, engine stands and Ground Support Equipments. For more than 50 years, we have been providing, through our products and technical expertise, a service at the forefront of industrial performance highly recognized by our...


  • Hamburg, Deutschland Siemens Gamesa Vollzeit

    It takes the brightest minds to be a technology leader. It takes imagination to create green energy for the generations to come. At Siemens Gamesa we make real what matters, join our global team. Siemens Gamesa is part of Siemens Energy, a global leader in energy technology with a rich legacy of innovation spanning over 150 years. Together, we are...


  • Hamburg, Deutschland Semasio Vollzeit

    Why Join SemasioWe are a dynamic global company with access to the world's most progressive audiences and the most comprehensive contextual platform available, our industry-leading advertising solutions are trusted by Fortune 500 companies and emerging brands to increase reach, boost efficiency, and maximize ROI.Our team is global, located in the US, UK,...


  • Hamburg, Deutschland ABOUT YOU Vollzeit

    At SCAYLE Payments, Product Managers help build innovative payments products our customers love. Product development is an extremely collaborative effort between finance, risk & compliance, engineering, and customer-facing teams. In order to grow, we are seeking a highly skilled and experienced Senior Technical Product Manager (m/f/d) to join our dynamic...


  • Hamburg, Deutschland AqualisBraemar LOC Vollzeit

    Senior Technical Due Diligence Consultant - Offshore Wind Be the energy behind change. Join ABL Group.  OWC, an ABL Group company, is a technical and advisory consultancy specializing in renewable energy, including onshore & offshore, fixed/floating wind energy, onshore solar, floating solar, and hydrogen. OWC offers a global service offering,...


  • Hamburg, Hamburg, Deutschland Orient Overseas Container Line Ltd. Zweigniederlassung Deutschland Vollzeit

    EinleitungOrient Overseas Container Line Ltd. Zweigniederlassung Deutschland -- IT Analyst/Senior Technical Analyst (m/w/d) Infrastruktur (Server und Desktop)Zur Verstärkung unseres Teams in Hamburg suchen wir Sie zum nächstmöglichen Zeitpunkt als IT Analyst/Senior Technical Analyst (m/w/d) Infrastruktur (Server und Desktop)Accelerate your career Arbeiten...


  • Hamburg, Deutschland RWE Renewables GmbH Vollzeit

    RWE Renewables GmbH, Essen, Hamburg To start as soon as possible, Full time, Permanent The Technical Innovation (TI) Team is looking for a “Technical Innovation Partner“. As TI Partner you will manage a portfolio of technical innovation projects. Whilst the role is not limited to any specific technology only, the primary focus will be on H2 related...