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Technical Costumer Service Specialist
vor 5 Monaten
**Technical Costumer Service Specialist (m/w/d)** **Zweck und Ziel der Stelle**
Für unseren renommierten Kunden mit Sitz in **Hamburg-Wandsbek **suchen wir Sie als **Technical **Costumer Service Specialist, Order Processing (m/w/d) **im Rahmen der Direktvermittlung.
Neben dem kollegialen Arbeitsklima werden den Mitarbeitern zahlreiche Benefits sowie individuelle Entwicklungsmöglichkeiten und abwechslungsreiche Aufgaben geboten.
Standort: Hamburg
Anstellungsart(en): Vollzeit
**Ihre Aufgaben**:
- Professionelle Betreuung der Kunden im technischen Support
- Beantwortung von Kundenanfragen per Telefon, E-Mail und MS Teams
- Identifikation von technischen Problemen
- Enge Zusammenarbeit mit anderen Fachabteilungen, um schnelle Lösungen zu gewährleisten
- Kontinuierliche Optimierung der Kundenzufriedenheit
**Ihr Profil**:
- Abgeschlossene technische Ausbildung oder Studium im relevanten Bereich
- Erfahrung im Customer Service, vorzugsweise im technischen Umfeld
- Hervorragende Kommunikative Fähigkeiten und Serviceorientierung
- Stressresistenz, Flexibilität und Empathie
- Technisches Verständnis für die Produkte und die Fähigkeit, komplexe Sachverhalte verständlich zu erklären
- Teamfähigkeit und eigenverantwortliche Arbeitsweise
- Gute Deutsch
- und Englischkenntnisse in Wort und Schrift
**Angebot**:
- Leistungsgerechte Vergütung
- Benefits wie Fahrradleasing, EgymWellpass
- 30 Tage Urlaub, flexible Arbeitszeiten und die Möglichkeit zum mobilen Arbeiten
- Flache Hierarchien
- Internationales Arbeitsumfeld
- Offene und vertrauensvolle Unternehmenskultur
- Ausgewogene Work-Life-Balance