Technical Support Engineer

vor 4 Wochen

Hamburg, Deutschland Navarino Vollzeit

About us

Navarino is an innovative global technology company with offices in Greece, Norway, Germany, Cyprus, the United Kingdom, Hong Kong, USA and Singapore. We develop technology solutions for the shipping industry and are a leader in our sector. Our R&D and engineering departments focus on building and enriching our product portfolio, with specialized software and services that we develop in-house.

We pride ourselves on our people and culture. We encourage innovative thinking, teamwork, and excellence. Our committed people, our values and ways of working create a dynamic, professional, fun, and family-oriented environment which delivers high value and excellence to our customers.

What will you be doing?

We are looking for enthusiastic and creative technical support engineers to be part of our growing team. You will be a member of our Technical Support team that provides five-star customer service and promotes this idea throughout the organization. The goal is to increase customer satisfaction, loyalty, retention and meet their expectations. Your focus area will be to provide technical service-related after sales support to the customers for all our products and services, mainly in network and system related issues. You will also be responsible for monitoring the smooth operation of our products. The department works on a 24/7 shift schedule where the out of office hours shifts, including weekends, bank holidays & night shifts are remote.

The role is on-site in Hamburg, Germany.

Requirements

  • Four-year degree in Computer Engineering, Telecommunications or equivalent
  • Good understanding of OSI Layer, TCP/IP networking and firewall
  • Good understanding in networking products and technology such as routing and switching
  • Native German speaker with fluency in written and spoken German
  • Fluent in written and spoken English
  • Experience in satellite communications (Inmarsat, VSAT, Iridium)
  • Cisco Certified Network Associate (CCNA)
  • Linux basic user knowledge

Additional (desired) requirements:

  • Two-year experience in customer support
  • Red Hat Certified System Administrator (RHCSA)
  • MCSA Windows Server (or MTA: Windows Server Administration Fundamentals)

Benefits

Beyond offering a working environment which values and supports people and their well-being, we at Navarino offer:

  • An attractive financial package
  • Excellent working conditions with a good work-life balance
  • A generous bonus, announced yearly, based on overall company’s performance and your contributions to our team's success
  • Flexibility and choice in arranging (together with manager) your work schedule and your remote work preferences
  • Personal development and training opportunities to continue your professional growth, skills and knowledge
  • A working environment certified as a “Great Place to Work” for two consecutive years (2022 and 2023)

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