Team Lead Technical Support

vor 2 Monaten

Hamburg, Deutschland AstraZeneca Vollzeit

**Team Lead Technical Support**:
Hamburg, Germany

Ready to lead and take ownership in a dynamic, innovative environment? Join us at AstraZeneca and be part of a team that's changing lives through technology

As a Senior IT Technical Support professional, you'll play a crucial role in delivering exceptional day-to-day IT services for users across our sites, countries, and regions. Working closely with global service teams and customers, you'll ensure seamless IT support while fostering proactive customer engagement and effective communication. With the opportunity to work within well-established guidelines and access to higher levels of support expertise, you'll be empowered to explore new possibilities, solve challenges, and continuously innovate.

Our Hamburg site is part of AstraZeneca's IT business area, where we're committed to disrupting the industry and changing lives through data, analytics, AI, machine learning, and more. We're at a pivotal stage in our journey to becoming a digital and data-led enterprise, making this an exciting time to join our team.

**In this role, you'll be responsible for**:

- Delivering effective end-user services within a team
- Mentoring junior staff and acting as a point of reference in your specialist area
- Conducting analysis and preparing reports for issues across IT services delivered
- Ensuring adherence to AZ IT policies, processes & SOPs
- Identifying and proposing innovative solutions to improve service performance
- Troubleshooting and resolving technical difficulties with hardware and software
- Troubleshoot and resolve trouble tickets related to technical difficulties with hardware and software
- Support a genius bar (known as AskIT) and provide just-in-time technical and how-to support to customers
- Use remote access tools to transfer files to client PCs and troubleshoot problems
- Meet and work with external resources to identify process/procedures/automation opportunities;
communicate issues effectively to team members and management.
- Support projects/problems/tasks until completion, including coaching junior team members.
- Meet SLA/OLA reviews, ticket reviews, and customer satisfaction reports/surveys. Solicit ideas from

customers and IT/IS staff to focus on the problem/task and work together to accomplish assignments.
- Liaise with highly technical IT teams, as well as non-IT/IS customers, and communicate information

effectively in all situations.

**To excel in this role, you'll need**:

- Extensive experience supporting Windows in a Desktop Support environment
- Experience analyzing, managing, expediting, and resolving issues with timely customer follow-up
- Experience in the use of cloud-based storage solutions

Why AstraZeneca?

Ready to join a team that's innovating, disrupting an industry

  • Team Lead Global Technical Support

    vor 2 Wochen

    Hamburg, Deutschland Wärtsilä Vollzeit

    **Team Lead Global Technical Support**: Wärtsilä is an innovative technology company known for being a forerunner in the Marine and Energy markets. Every day, we - Wärtsilians - put our hearts and minds into turning Wärtsilä's purpose of enabling sustainable societies through innovation in technology and services into reality. Our ultimate aim is to...

  • Team Leader

    vor 1 Woche

    Hamburg, Deutschland Vestas Vollzeit

    The Technical Support Operational System Team is a sub department of Technical Support NCE, supporting both Offshore and Onshore Service and Construction business in entire Northern Central Europe region, in terms of technical knowledge and acting as the link between R&D and local business units. As Team Leader you will be responsible for a group within...

  • Technical Support

    Vor 3 Tagen

    Hamburg, Deutschland Zealous Consultancy Vollzeit

    **Important Note: German at a native level both spoken and written is essential for this role** **The role is Hybrid (2 to 3 days in the office)** Our Client based in Hamburg is looking for a Technical support Engineer. They enable a internet connection for a wide range of IoT devices - from smart washing machines to connected cars. Join the team and grow...

  • Head of Technical Services

    vor 1 Woche

    Hamburg, Deutschland prize Holding GmbH Vollzeit

    **Wie wir ticken & was wir machen.** prizeotel ist ein Design-Hotel ohne Allüren. Und das sogar zum Budget-Preis. Wir schnacken nicht nur, wir machen’s lieber - und zwar anders als die Anderen. Und das sieht und spürt man. Nicht nur bei Service, Ausstattung und Design - sondern mitten im Herz. Uns ist ein lockerer Ton und die Freude am Job das...

  • Team Lead Technical Support

    Vor 6 Tagen

    Hamburg, Deutschland AstraZeneca Vollzeit

    Innovativ, dynamisch und nachhaltig: Als eines der weltweit führenden Unternehmen der forschenden Arzneimittelindustrie bieten wir bei AstraZeneca die besten Möglichkeiten für Ihre persönliche und berufliche Entwicklung. Denn für uns steht fest: wir bei AstraZeneca scheuen wir uns nicht, Dinge anders anzugehen. Wir brechen die Norm und setzen Ihre...

  • Scada Support Team Lead

    vor 1 Woche

    Hamburg, Deutschland Vestas Vollzeit

    Plant Technical Support NCE is a sub department of Technical Support NCE, which support the Service business in whole northern and central Europe with technical knowledge and acting as the link between Engineering and these local business units. Main tasks for the department include: Providing direct support to service technicians in troubleshooting and...

  • Head of Technical Services

    Vor 4 Tagen

    Hamburg, Deutschland prizeotel Vollzeit

    **Wie wir ticken & was wir machen.** prizeotel ist ein Design-Hotel ohne Allüren. Und das sogar zum Budget-Preis. Wir schnacken nicht nur, wir machen’s lieber - und zwar anders als die Anderen. Und das sieht und spürt man. Nicht nur bei Service, Ausstattung und Design - sondern mitten im Herz. Uns ist ein lockerer Ton und die Freude am Job das...

  • Technical Support

    Vor 4 Tagen

    Hamburg, Deutschland DEDIENNE AEROSPACE Vollzeit

    **CONTEXT** Reporting to the Customer Service Manager, as a technical support & buyer, you will guarantee the availability of spare parts for the team of Customer Service technicians by purchasing products/mechanical sub-contracting services on the best terms, considering technical and commercial objectives and the normative and regulatory requirements...

  • Lead Technical Artist

    vor 2 Wochen

    Hamburg, Deutschland Deep Silver FISHLABS Vollzeit

    Job reference - 688789342_crt:1673622402333 - Company Name - Deep Silver FISHLABS - Salary - Competitive - Location - Hamburg, Germany - Country - Germany - Industry sector - Art - Job start date - ASAP - Posted date - 13/01/2023 - Experience Level - Mid-Senior Level - Job type - Permanent | Full Time - Remote / Hybrid - No **FISHLABS** For more than 15...

  • Technical Support

    vor 2 Monaten

    Hamburg, Deutschland Zealous Consultancy Vollzeit

    Our Client based in Hamburg is looking for a Technical support Engineer. They enable a internet connection for a wide range of IoT devices - from smart washing machines to connected cars. Join the team and grow your career. **You must have a good level at least B2 in both English and German. The role is hybrid.** **Your mission** Are you a problem solver...

  • Team Lead Owf Electrical Engineering

    vor 2 Monaten

    Hamburg, Deutschland Shell Vollzeit

    **The Role**: **This is an exciting opportunity for you to lead the Offshore Wind Electrical Engineering team wherein you will be overseeing and delivering technical expertise in EC&I engineering to the offshore wind projects and opportunities.** **Where you fit in** Shell is growing its Renewable Generation and offshore wind portfolio through development...

  • Team Lead Technical Solutions

    vor 2 Wochen

    Hamburg, Deutschland Otto (GmbH & Co KG) Vollzeit

    Team Lead Technical Solutions & Programmatic Support | Account Management | OTTO Advertising (w/m/d) OTTO Advertising ist eine der drei strategischen Säulen des neuen Geschäftsmodells der Plattform OTTO. Die Werbevermarktung ist von strategischer Bedeutung für den Unternehmenserfolg. Unsere Kund*innen sind Werbetreibende und Media-Agenturen sowie...

  • Senior Technical Support Manager

    vor 1 Monat

    Hamburg, Deutschland Taylor Hopkinson | Powered by Brunel Vollzeit

    Opportunity to join a leading EV Charger company, you can work in Hamburg office or 100% work remotely.In this role, you will play a crucial role in leading the technical support team across Europe for EV charging solutions. You will be responsible for providing after-sales engineering support to our clients in the utility industry, ensuring their...

  • Technical Support Specialist

    vor 13 Stunden

    Hamburg, Deutschland Wärtsilä Vollzeit

    **Technical Support Specialist**: Wärtsilä is a world leader in marine technology and leading the industry's transformation towards a decarbonised and sustainable future. With the world’s widest portfolio and service network, we - Wärtsilians - deliver efficient, safe and sustainable integrated products and solutions to enhance the business of our...

  • Technical Support/purchaser Customer

    vor 2 Monaten

    Hamburg, Deutschland Dedienne Aerospace Vollzeit

    Hamburg, Germany_ DEDIENNE AEROSPACE, is a world leader in the design, manufacture, and servicing of Aircraft tooling, engine tooling, engine stands and Ground Support Equipments. For more than 50 years, we have been providing, through our products and technical expertise, a service at the forefront of industrial performance highly recognized by our...

  • Lead Technical Account Manager

    vor 2 Wochen

    Hamburg, Deutschland Semasio Vollzeit

    Why Join SemasioWe are a dynamic global company with access to the world's most progressive audiences and the most comprehensive contextual platform available, our industry-leading advertising solutions are trusted by Fortune 500 companies and emerging brands to increase reach, boost efficiency, and maximize ROI.Our team is global, located in the US, UK,...

  • Lead Technical Account Manager

    vor 1 Woche

    Hamburg, Deutschland Semasio Vollzeit

    Why Join SemasioWe are a dynamic global company with access to the world's most progressive audiences and the most comprehensive contextual platform available, our industry-leading advertising solutions are trusted by Fortune 500 companies and emerging brands to increase reach, boost efficiency, and maximize ROI.Our team is global, located in the US, UK,...

  • Partner Technical Lead

    vor 3 Wochen

    Hamburg, Deutschland NetApp Vollzeit

    Title: Partner Technical Lead Location: Stockholm, Stockholm, SE, 11157 Requisition ID: 124342 About NetApp We’re forward-thinking technology people with heart. We make our own rules, drive our own opportunities, and try to approach every challenge with fresh eyes. Of course, we can’t do it alone. We know when to ask for help, collaborate with...

  • Team Lead Geophysics

    vor 1 Woche

    Hamburg, Deutschland RWE Offshore Wind Vollzeit

    **Team Lead Geophysics (M/F/d)**: - **Location(s)**: - Hamburg, HH, DE, 20354 Essen, NW, DE, 45141 **RWE Offshore Wind GmbH** **To start as soon as possible, full time / part time, permanent** **Functional area**:Engineering As the Team Lead Geophysics Department, you are responsible for overseeing all aspects of the geophysics and Metocean team to...

  • Product Trainer/technical Support

    vor 1 Woche

    Hamburg-Harburg, Deutschland Don Nelson (Recruitment) Vollzeit

    **Product Trainer/Technical Support** **General description**: You will take the lead as a product and installation trainer on solar roof products for the PV ez Rack portfolio and support the EU technical support team for The Company's DACH and EU activities. You will be responsible for providing hands-on assistance to customers with product installation,...