Manager, Field Services

vor 2 Monaten

Frankfurt am Main, Deutschland Raytheon Technologies Vollzeit

Unspecified

Position: Field Support Manager (FSM) based in Germany (Hybrid)

Who is Pratt & Whitney (PW)

At Pratt & Whitney, we believe that powered flight has transformed – and will continue to transform – the world. That’s why we work with an explorer’s heart and a perfectionist’s grit to design, build, and service the world’s most advanced aircraft engines. We do this across a diverse portfolio – including Commercial Engines, Military Engines, Business Aviation, General Aviation, Regional Aviation, and Helicopter Aviation – and as a way of turning possibilities into realities for our customers. This is how we at Pratt & Whitney approach our work and are inspired to Go Beyond.

What are our expectations?

Field Support Manager (FSM) role is to support our valued customers in Germany.

Regional Field Support:

The FSM is responsible for all Customer Support activities within Germany acting as the primary owner and contact to the customer.  As the primary point of contact with PW customers, the FSM is responsible in provide on-site assistance and solutions for all technical, commercial, and operational issues encountered while working in partnership with appropriate departments at PW, including Customer Support, Marketing, Service Centre and Warranty to develop customer focused solutions. The FSM is a highly trained and skilled individual, usually with expert knowledge of a particular type of PW engine, while supporting all PW engines operators.  The FSM must be able to work at all levels within his customer operations, from the CEO to the Director of Maintenance and with the engineers and technicians on the hanger floor.  The FSM must above all else be a great communicator, so to be able to interface and work effectively with many internal PW departments and achieve the results of delighting his customers. This position requires frequent travel to visit customers in the assigned region. The work schedule is dependent upon the support requirement of our customers. In the performance of duties, the FSM may be required to work irregular hours and maintain a frequent travel schedule, sometimes at short notice. A mobile telephone and Laptop Computer is provided. From time to time after normal working hours it may become necessary to respond to a customer’s AOG (Aircraft On Ground) requirement or urgent matters.

What your day to day will look like

Regional Field Support consists of supporting our customers in Germany.

This includes but not limited to:

Manage and support customer accounts Act as single point of contact for the strategic customers in the region Act as liaison between Customer Programs, Global Frontline, and the customer base Own, maintain and drive resolution to Rolling Action Items List (RAIL) Achieve and maintain MFA result of 6.0 (or greater) in the region Support regional technical/commercial reviews and senior management meetings with the customer base Support groups that manage day-to-day customer events Support Entry-into-Service (EIS) on new engine models and new customer onboarding process (ICS) Support new contract proposals and compliance Define strategies to drive service improvements and provide best-in-class support by PW Collect engine operation data and provide first line feedback to PW Technical and Engineering groups Provide on-site assistance and solutions for all technical, commercial, and operational problems encountered, working in partnership with appropriate departments within PW including Technical Support, Marketing, Service Center and Warranty Cultivate relationships with key customer personnel through routine contacts by visit, telephone, or written communication

Qualifications required, must haves and assets. The tools you need to be successful

Must be legally authorized to work in all European Union countries. Technical diploma with 15 years experience. Bachelor Engineering Degree with 6 to 10 years experience. Master Engineering Degree with 4 to 7 years experience. Experience in removing and installing engine hardware. Ability to manage a team of technicians and logistics personnel. Functional knowledge of Enovia, CRM, Outlook, Excel, PowerPoint. Technical skills required to enable EEC and EDU reprogramming. Technical abilities required to be efficient in Fault Isolation.

  • Field Service Technician

    vor 3 Monaten

    Frankfurt Am Main, Deutschland Cummins Vollzeit

    Diagnoses and completes less complex repairs to engines at the customer’s site. Engages customers in a courteous and professional manner. Anticipates and ensures prompt and efficient attention to customer needs. Applies the use of specialized tools and follows documented procedures and policies to diagnose and complete less complex repairs, including...

  • Field Technician Ffm

    vor 2 Wochen

    Frankfurt am Main, Deutschland Ericsson Vollzeit

    **About this opportunity**: Are you a hands-on professional with a knack for field service management? Ericsson may have the perfect opening for you that helps you amplify your skills while propelling our business forward. As a Field Services professional at Ericsson, you'll play a pivotal role in the coordination, management, and execution of field service...

  • Technical Lead

    Vor 3 Tagen

    Frankfurt am Main, Hessen, Deutschland Cytiva Vollzeit

    About the RoleCytiva is seeking a highly skilled Technical Lead - Field Services to join our team. As a key member of our Field Services team, you will be responsible for developing the technical confidence and competency of our Field Service Engineers.Key ResponsibilitiesProvide leadership and direction to ensure that our Field Service Engineers have the...

  • Technical Lead

    Vor 3 Tagen

    Frankfurt am Main, Hessen, Deutschland Cytiva Vollzeit

    About the RoleCytiva is seeking a highly skilled Technical Lead - Field Services to join our team. As a key member of our Field Services team, you will be responsible for developing the technical confidence and competency of our Field Service Engineers.Key ResponsibilitiesProvide leadership and direction to ensure that our Field Service Engineers have the...

  • Airport Service Agent/ Field Ops Assistant

    vor 3 Monaten

    Frankfurt am Main, Deutschland SITA Vollzeit

    **Overview**: As Airport Service Agent/ Field Ops Assistant you will assure SITA's competitive strength and business growth through the provision of the highest quality technical field services to SITA customers in airports or at their premises. You will be accountable for performing all field services activities according to SITA standards and procedures...

  • Airport Service Agent/ Field Ops Assistant

    vor 3 Monaten

    Frankfurt am Main, Deutschland SITA Switzerland Sarl Vollzeit

    Overview: As Airport Service Agent/ Field Ops Assistant you will assure SITA's competitive strength and business growth through the provision of the highest quality technical field services to SITA customers in airports or at their premises. You will be accountable for performing all field services activities according to SITA standards and procedures...

  • Field Service Engineer

    vor 2 Wochen

    Frankfurt, Deutschland nGenium Vollzeit

    Field Service EngineerSalary: 50k – 60k + VehicleLocation: FrankfurtnGenium is currently recruiting for a chromatography specialist Field service engineer. Our client is a global specialist provider of analytical instrumentation and lab equipment service and support facilities across the UK, EU and the US.In this Field Service Engineer position, an...

  • Field Service Technician

    Vor 3 Tagen

    Frankfurt am Main, Hessen, Deutschland Datacenter People Vollzeit

    Job SummaryDatacenter People is seeking a skilled Field Service Technician to join our team. As a Field Service Technician, you will be responsible for carrying out maintenance work, repairs, and troubleshooting on Diesel Emergency Power Installations.Key ResponsibilitiesPerform routine maintenance tasks, including inspections and repairs, to ensure the...

  • Field Service Technician

    Vor 3 Tagen

    Frankfurt am Main, Hessen, Deutschland Datacenter People Vollzeit

    Job SummaryDatacenter People is seeking a skilled Field Service Technician to join our team. As a Field Service Technician, you will be responsible for carrying out maintenance work, repairs, and troubleshooting on Diesel Emergency Power Installations.Key ResponsibilitiesPerform routine maintenance tasks, including inspections and repairs, to ensure the...

  • Dynamics 365 Field Service Consultant

    Vor 4 Tagen

    Frankfurt am Main, Hessen, Deutschland adesso SE Vollzeit

    Deine RolleAls Berater Microsoft Dynamics 365 Field Service unterstützt du namhafte Unternehmen bei der Optimierung ihrer Außendienstprozesse und der Integration von Microsoft Dynamics 365 Field Service in ihre Customer Journey.Deine AufgabenDie Umsetzungsprojekte methodisch und fachlich begleitestDie Anforderungen des Kunden aufnimmst und Lösungskonzepte...

  • Dynamics 365 Field Service Consultant

    Vor 2 Tagen

    Frankfurt am Main, Hessen, Deutschland adesso SE Vollzeit

    Deine RolleAls Berater Microsoft Dynamics 365 Field Service unterstützt du namhafte Unternehmen bei der Optimierung ihrer Außendienstprozesse und der Integration von Microsoft Dynamics 365 Field Service in ihre Customer Journey.Deine AufgabenDie Umsetzungsprojekte methodisch und fachlich begleitestDie Anforderungen des Kunden aufnimmst und Lösungskonzepte...

  • Field Operations Specialist

    vor 4 Wochen

    Frankfurt am Main, Hessen, Deutschland Excelerate Vollzeit

    Position: Field Operations SpecialistLocation: Frankfurt, GermanyCompensation: €30-40K (negotiable based on experience)Benefits: Company Vehicle, Pension Plan, Work Equipment (Mobile Device, Laptop, etc.)Employment Type: Full-time - On-siteExcelerate is a prominent European local delivery platform that specializes in providing field technical services,...

  • Service manager, fachbereichsleiter

    vor 3 Wochen

    Frankfurt am Main, Deutschland operational services GmbH & Co. KG Vollzeit

    Senior Service Manager (m/w/d) KENNZIFFER: operational services (OS) ist einer der führenden ICT Service Provider im deutschen Markt und gilt als Backbone der Digitalisierung des Mittelstands. Sie ist die federführende, agile Einheit der Telekom Gruppe, um im deutschen Mittelstand die digitale Transformation nachhaltig zu beschleunigen. 000...

  • Field Operations Coordinator

    Vor 2 Tagen

    Frankfurt am Main, Hessen, Deutschland Excelerate Vollzeit

    Job Summary:Excelerate is seeking a highly motivated and organized Field Operations Coordinator to join our team in Frankfurt. As a key member of our operations team, you will play a critical role in ensuring the smooth delivery of our field technical services.Key Responsibilities:Customer Service: Serve as the primary point of contact for customers,...

  • Field Operations Coordinator

    Vor 2 Tagen

    Frankfurt am Main, Hessen, Deutschland Excelerate Vollzeit

    Job Summary:Excelerate is seeking a highly motivated and organized Field Operations Coordinator to join our team in Frankfurt. As a key member of our operations team, you will play a critical role in ensuring the smooth delivery of our field technical services.Key Responsibilities:Customer Service: Serve as the primary point of contact for customers,...

  • Field Service Engineer

    vor 2 Wochen

    Frankfurt am Main, Hessen, Deutschland Ericsson Vollzeit

    Wir suchen einen erfahrenen Field Service Engineer, der unsere Kunden in den Bereichen Telekommunikation und Netzwerktechnik unterstützt. In dieser Rolle wirst du für die Installation, Wartung und Reparatur von Kommunikationsanlagen verantwortlich sein. Du arbeitest eng mit unseren Kunden zusammen, um sicherzustellen, dass ihre Systeme reibungslos...

  • Field Service Engineer

    Vor 4 Tagen

    Frankfurt am Main, Hessen, Deutschland Ericsson Vollzeit

    Wir suchen einen erfahrenen Field Service Engineer, der unsere Kunden in den Bereichen Telekommunikation und Netzwerktechnik unterstützt. In dieser Rolle wirst du für die Installation, Wartung und Reparatur von Kommunikationsanlagen verantwortlich sein. Du arbeitest eng mit unseren Kunden zusammen, um sicherzustellen, dass ihre Systeme reibungslos...

  • Field Service Technician

    vor 4 Wochen

    Frankfurt am Main, Hessen, Deutschland everience Germany GmbH Vollzeit

    IT Support Specialisteverience Germany GmbH is dedicated to providing comprehensive IT solutions for enterprises, with a focus on streamlining digital workflows and boosting efficiency. As a branch of a French organization that emphasizes user assistance, we operate on a global scale to address the needs of both multinational corporations and local...

  • Process Management Expert

    vor 3 Monaten

    Frankfurt Am Main, Deutschland Tomra Vollzeit

    **Company Description** - FULL TIME - Fully remote possible with travel to TOMRA locations - With Professional Experience **Who are we?** **TOMRA Recycling** is a global leader in its field and has pioneered the automation of waste sorting. Its flexible sorting systems perform an extensive range of sorting tasks and are able to both prepare and sort...

  • Techniker als Teamleiter Field Service: Fachliche und disziplinarische Führung

    Vor 4 Tagen

    Frankfurt am Main, Hessen, Deutschland RMG Messtechnik GmbH Vollzeit

    Beschreibung der PositionAls Teamleiter Field Service bei RMG Messtechnik GmbH übernehmen Sie eine wichtige Führungsrolle in unserem Unternehmen. Ihre Verantwortung umfasst die fachliche und disziplinarische Führung, Entwicklung und Förderung der MitarbeiterInnen unseres Field Services.HauptherausforderungenFachliche und disziplinarische Führung: Sie...