Field Operations Coordinator
Vor 4 Tagen
Job Summary:
Excelerate is seeking a highly motivated and organized Field Operations Coordinator to join our team in Frankfurt. As a key member of our operations team, you will play a critical role in ensuring the smooth delivery of our field technical services.
Key Responsibilities:
- Customer Service: Serve as the primary point of contact for customers, providing exceptional service and support to ensure their needs are met.
- IT Service Coordination: Coordinate all IT-related service assignments, ensuring timely and efficient delivery of services.
- Database Management: Manage and maintain accurate and up-to-date customer databases, ensuring compliance with data protection regulations.
- Contract Compliance: Monitor and ensure compliance with contractually agreed services, identifying and mitigating potential risks.
- Project Management: Plan and oversee various IT projects, ensuring successful delivery and implementation.
- Documentation and Reporting: Create and maintain accurate documentation and reports, providing insights and recommendations for process improvements.
- Media Management: Manage and coordinate media-related activities, ensuring seamless execution.
- Spare Parts Logistics: Coordinate and manage spare parts logistics, ensuring timely delivery and minimizing downtime.
Requirements:
- Technical Knowledge: Solid understanding of data center processes and servers, with experience in IT ticket systems (preferably ServiceNow).
- Software Proficiency: Proficient in Microsoft Office365 for creating reports and statistics.
- Language Skills: Fluent in both German (A2/B1 minimum) and English (Professional).
- Driving License: Possession of a Class B driving license.
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