Field Operations Specialist
vor 4 Wochen
Position: Field Operations Specialist
Location: Frankfurt, Germany
Compensation: €30-40K (negotiable based on experience)
Benefits: Company Vehicle, Pension Plan, Work Equipment (Mobile Device, Laptop, etc.)
Employment Type: Full-time - On-site
Excelerate is a prominent European local delivery platform that specializes in providing field technical services, including infrastructure support, maintenance, installations, networking assistance, and professional services. Our mission is to deliver highly tailored and adaptable solutions that meet the unique needs of our clients.
We are currently in search of a dedicated and skilled Field Operations Specialist to become a vital part of our team in Frankfurt. This position is ideal for individuals who excel in a team-oriented atmosphere.
Key Responsibilities:
- Act as the primary liaison among clients, service providers, and internal teams
- Oversee all IT-related service tasks
- Manage and maintain the customer database
- Ensure adherence to and monitor contractually stipulated services
- Plan and supervise various IT initiatives
- Generate documentation and reports
- Manage media resources
- Coordinate logistics for spare parts
Required Skills and Experience:
- Strong understanding of data center operations and server management
- Familiarity with IT ticketing systems (preferably ServiceNow)
- Proficient in Microsoft Office365 for report generation and data analysis
- Exceptional service orientation and customer-centric approach
- Outstanding communication abilities
- Fluency in both German (B2/C1 minimum) and English (Professional proficiency)
- Possession of a Class B driving license is essential
If you believe this opportunity aligns with your qualifications, we encourage you to consider this role.
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