Process Management Expert

vor 4 Monaten

Frankfurt Am Main, Deutschland Tomra Vollzeit

**Company Description**
- FULL TIME
- Fully remote possible with travel to TOMRA locations
- With Professional Experience

**Who are we?**

**TOMRA Recycling** is a global leader in its field and has pioneered the automation of waste sorting. Its flexible sorting systems perform an extensive range of sorting tasks and are able to both prepare and sort various types of metals and waste for either material recycling or energy recovery. Currently TOMRA Recycling has an installed base of close to 6,460 units across more than 40 markets.
At TOMRA, we place significant emphasis on maximizing resource value and utilization, which contributes to the concept of the circular economy: an economic system designed to keep products, components and materials at their highest value throughout their life cycles within a closed loop.
Technology plays a crucial role in achieving this, with advances in certain fields helping to bring about new approaches that can help maximize the value of resources and - crucially - reduce waste.
**Job Description** Job Description: Process management expert (Field service)**

Are you ready to be the driving force behind the successful implementation and roll out of standardized processes for a fast growing Service organisation, while also serving as the go-to expert for processes and tools within our global service organization? We're seeking a Process management expert (Field service) to lead the charge for Service in deploying IFS Cloud and becoming its power user. If you're passionate about process optimization and technology adoption, we want to hear from you.

**Responsibilities**:

- Lead the capture, design, mapping, and implementation of standardized processes essential for the successful deployment of IFS Cloud.
- Develop comprehensive documentation of processes and tools, ensuring clear understanding and adherence across the organization.
- Drive user training initiatives to empower teams to effectively utilize the FSMS and maximize its potential in enhancing operational efficiency.
- Collaborate closely with internal teams to configure and customize IFS Cloud to meet the specific needs of our service organization.
- Continuously monitor and evaluate process performance, identifying opportunities for improvement and optimization.
- Drive process standardization efforts to enhance efficiency, quality, and consistency across different service teams.
- Actively seek out opportunities to enhance the functionality and usability of processes and tools, advocating for necessary changes or enhancements to make the organisation more KPI driven.
- Define and monitor key performance indicators (KPIs) to measure process performance and identify areas for improvement.

**Qualifications**- Bachelor's degree in Business Administration, Information Systems, or a related field.
- Proven experience in process capture, design, mapping, and implementation, with expertise in deploying enterprise systems such as IFS Cloud within a global service organization
- Strong understanding of Field Service Management Systems, with the ability to become a power user and provide expert support to teams.
- Excellent project management skills, with the ability to coordinate cross-functional teams and drive initiatives to successful completion.
- Exceptional communication and interpersonal skills, with the ability to effectively engage with stakeholders at all levels of the organization.
- Fluency in English; proficiency in German is a plus.
- A background in IFS and Dynamics 365, as well as Field Service Management System (FSMS) experience is a plus.
- ** You are based in one of these countries: Germany, France, Italy, Spain, Slovakia, Poland.**

**Additional Information** We offer**
- Full time position in an international, growing environment;
- Working with colleagues across the world;
- Hybrid working principles, flexible working hours;
- Opportunity to purchase TOMRA shares;
- Office comfort: free parking spaces, canteen, coffee machines;
- Competitive salary package: salary in line with the market;
- Norwegian corporate culture: no hierarchical thinking, transparent communication culture;
- Professional and personal development: learning on the job, specialized course, conferences etc.;
- Coaching programs opportunities: Individual Development Programs.

**Are you interested?**

Please send your updated** CV in English **and **short motivation letter.**

Join our team and make a difference in creating a sustainable future
- **TOMRA does not differentiate on the basis of gender, race or ethnicity, religion, color, sexual orientation or identity, disability, age, or other protected statuses as given by applicable law. We are committed to creating a diverse and inclusive environment and are proud to be an equal opportunity employer.**

**Most importantly, it’s a match**

LI-MH1

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