Customer Support Specialist with German
vor 2 Wochen
About the Job
Customer Service Representative handles day-to-day Live Online operations and assures maximum satisfaction of our internal and external clients by managing their expectations in order to achieve the objective of creating long-staying, loyal customers.
Responsibilities
Provides basic lesson support for Live Online instructors and students Maintains positive customer relations and ensures customer satisfaction Resolves customer inquiries and complaints via phone, email and case management Maintains customer records Conducts first lesson orientations Schedules lessons for customers and instructors Encourages customer re-enrollmentsMinimum Qualifications
Exceptional interpersonal and communication skills Strong organizational skills, attention to detail Experience working with web-based software applications Previous customer service experience desirable German/English Language Salesforce.com experience desirable Must be available to work occasional nights, weekends and holidaysTechnical requirements:
A minimum of 5 Mbps download speed / 2 Mbps upload speed. A stable wired connection to the internet (Wi-Fi is not sufficient). A PC or laptop running Windows 10 or higher, or Mac OS 11 or higher (Linux does not support our applications) A USB headset and a camera. For those living in areas where load shedding occurs, it is required to have a backup system to support your devices. At least 2 GHz of base processing speed and RAM equal or above 4096 MB (4GB)-
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