Customer Support Specialist with German

vor 2 Wochen


Frankfurt, Deutschland Berlitz Vollzeit

About the Job

Customer Service Representative handles day-to-day Live Online operations and assures maximum satisfaction of our internal and external clients by managing their expectations in order to achieve the objective of creating long-staying, loyal customers. 

Responsibilities

Provides basic lesson support for Live Online instructors and students Maintains positive customer relations and ensures customer satisfaction  Resolves customer inquiries and complaints via phone, email and case management Maintains customer records Conducts first lesson orientations  Schedules lessons for customers and instructors  Encourages customer re-enrollments

Minimum Qualifications

Exceptional interpersonal and communication skills  Strong organizational skills, attention to detail  Experience working with web-based software applications Previous customer service experience desirable  German/English Language Salesforce.com experience desirable Must be available to work occasional nights, weekends and holidays

Technical requirements:

A minimum of 5 Mbps download speed / 2 Mbps upload speed. A stable wired connection to the internet (Wi-Fi is not sufficient). A PC or laptop running Windows 10 or higher, or Mac OS 11 or higher (Linux does not support our applications) A USB headset and a camera. For those living in areas where load shedding occurs, it is required to have a backup system to support your devices. At least 2 GHz of base processing speed and RAM equal or above 4096 MB (4GB)

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