Key Account Manager

vor 4 Monaten

Ludwigsburg, Deutschland BorgWarner Vollzeit
BorgWarner PowerDrive Systems is currently looking for a dynamic and results-driven individual to join as a Senior Key Account Manager. The successful candidate will have commercial responsibility for one or more customer accounts.

Key roles:

  • The Senior Key Account Manager has overall commercial responsibility for one or more of the Account’s customers.

  • Works with Engineering and Manufacturing Operations to create and implement strategies for maximizing current business and obtaining new business at the assigned OEM(s).

  • Takes a leadership role in coordination of new business quotations.

  • Commercial management of one or more customer accounts, managing performance metrics, implementation of pricing strategies and ensuring overall customer satisfaction.

  • Represent BorgWarner to our customers in a highly professional manner

  • Ensure account activities are aligned with broader customer strategies that support long term business objectives for assigned accounts

  • Lead customer contract negotiations for assigned accounts to support business unit growth objectives.

  • Assure compliance with commercial processes including contract review

  • Adherence to sales process, process improvement and account information management

Responsibilities:

  • Represent the business unit in a professional, positive manner.

  • Develops (with input from cross-functional teams) and deploys comprehensive customer strategies that improve the profitability and growth.

  • Articulates a clear understanding of our market share, competitive position, and profitability at each assigned account.

  • Works in conjunction with sales management to deploy comprehensive pricing strategies which are market driven, based on value provided the customer and competitive alternatives.

  • Develops and deploys the customer interface strategy (points of contact, frequency) and builds strong rapport with key decision makers, developing coaches and sponsors as necessary.

  • Develops proactive new business opportunity (NBO) plans, tracking and recording progress toward sales objectives.

  • The person is responsible for driving/leading Acquisition Plan, delivering and executing the plan.

  • Monitors market dynamics, including customer and competitor developments and funnels relevant information to the appropriate sales management for consolidation in our market sensing process.

  • Takes ownership of total customer satisfaction, monitoring our performance on key supplier metrics and pursuing corrective action plans as appropriate.

  • Develops sales forecasts for use in the LRP and monitors market trends throughout the year for use in monthly forecast adjustments.

  • Complies with contract review procedures and BW commercial policies.

  • Represent the business unit in a professional, positive manner.

  • Provides global coordination on customer issues where required.

  • Share and seek information outside of his/her BU.

  • Contact person towards customer and sole contact person towards customer for commercial issues and requirements

  • Together with Program Manager, leading a cross-functional team of BorgWarner sub-departments (Quality, Logistics, Engineering, etc.) which all have their respective contacts within the customer organization.

  • Contact with other BorgWarner business units and functions

  • Representative at exhibitions, marketing events and fairs

Requirements:

  • Hands on experience in sales and an ability to deliver excellent customer experience

  • Understanding of sales performance metrics

  • Excellent communication and negotiation skills

  • An ability to deliver projects and answer inquiries in a timely manner

  • Business/ Commercial acumen with a problem-solving attitude

  • Proven negotiation experience

  • Ability to think strategically

  • Proven experience of managing people

  • Structured individual with good problem-solving skills

  • Excellent communication skills and able to deal with all levels of the organization and customers

  • Confident, thoughtful and able to articulate their ideas to both technical and non-technical team members

  • Enthusiastic, flexible and keen approach to learning, etc.

  • Ability to work well under pressure and prioritise work accordingly

  • Must able to work alone with minimum guidance, but also be able to operate effectively as part of a team.

  • Bachelor’s Degree (Hons)- preferable or equivalent professional qualification and experience

  • Fluent in English and German

  • Experience may preferably be gained in the automotive, OEM or Tier 1 background

  • Travel will be expected to fulfil the role in order to manage nominated customer accounts.

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