Senior Key Account Manager

vor 4 Wochen

Ludwigsburg, Baden-Württemberg, Deutschland BorgWarner Vollzeit
Key Account Manager Job Description

**Job Summary:**

BorgWarner is seeking a dynamic and results-driven Senior Key Account Manager to join our team. The successful candidate will have commercial responsibility for one or more customer accounts.

**Key Roles and Responsibilities:**

* Commercial management of one or more customer accounts, managing performance metrics, implementation of pricing strategies and ensuring overall customer satisfaction.
* Represent BorgWarner to our customers in a highly professional manner.
* Ensure account activities are aligned with broader customer strategies that support long term business objectives for assigned accounts.
* Lead customer contract negotiations for assigned accounts to support business unit growth objectives.
* Assure compliance with commercial processes including contract review.
* Adherence to sales process, process improvement and account information management.

**Responsibilities:**

* Represent the business unit in a professional, positive manner.
* Develops (with input from cross-functional teams) and deploys comprehensive customer strategies that improve the profitability and growth.
* Articulates a clear understanding of our market share, competitive position, and profitability at each assigned account.
* Works in conjunction with sales management to deploy comprehensive pricing strategies which are market driven, based on value provided the customer and competitive alternatives.
* Develops and deploys the customer interface strategy (points of contact, frequency) and builds strong rapport with key decision makers, developing coaches and sponsors as necessary.
* Develops proactive new business opportunity (NBO) plans, tracking and recording progress toward sales objectives.
* The person is responsible for driving/leading Acquisition Plan, delivering and executing the plan.
* Monitors market dynamics, including customer and competitor developments and funnels relevant information to the appropriate sales management for consolidation in our market sensing process.
* Takes ownership of total customer satisfaction, monitoring our performance on key supplier metrics and pursuing corrective action plans as appropriate.
* Develops sales forecasts for use in the LRP and monitors market trends throughout the year for use in monthly forecast adjustments.
* Complies with contract review procedures and BW commercial policies.
* Represent the business unit in a professional, positive manner.
* Provides global coordination on customer issues where required.
* Share and seek information outside of his/her BU.
* Contact person towards customer and sole contact person towards customer for commercial issues and requirements.
* Together with Program Manager, leading a cross-functional team of BorgWarner sub-departments (Quality, Logistics, Engineering, etc.) which all have their respective contacts within the customer organization.
* Contact with other BorgWarner business units and functions.
* Representative at exhibitions, marketing events and fairs.

**Requirements:**

* Hands on experience in sales and an ability to deliver excellent customer experience.
* Understanding of sales performance metrics.
* Excellent communication and negotiation skills.
* An ability to deliver projects and answer inquiries in a timely manner.
* Business/ Commercial acumen with a problem-solving attitude.
* Proven negotiation experience.
* Ability to think strategically.
* Proven experience of managing people.
* Structured individual with good problem-solving skills.
* Excellent communication skills and able to deal with all levels of the organization and customers.
* Confident, thoughtful and able to articulate their ideas to both technical and non-technical team members.
* Enthusiastic, flexible and keen approach to learning, etc.
* Ability to work well under pressure and prioritise work accordingly.
* Must able to work alone with minimum guidance, but also be able to operate effectively as part of a team.
* Bachelor's Degree (Hons)- preferable or equivalent professional qualification and experience.
* Fluent in English and German.
* Experience may preferably be gained in the automotive, OEM or Tier 1 background.
* Travel will be expected to fulfil the role in order to manage nominated customer accounts.

**What We Offer:**

BorgWarner offers a dynamic and challenging work environment with opportunities for professional growth and development. We are committed to attracting and retaining top talent and offer a competitive compensation and benefits package.

**How to Apply:**

If you are a motivated and results-driven individual with a passion for sales and customer management, please submit your application, including your resume and a cover letter, to [insert contact information].

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