Aktuelle Jobs im Zusammenhang mit Head of Customer Journey - Offenbach - Hyundai
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Head of Customer Journey
vor 4 Monaten
Offenbach, Deutschland Hyundai VollzeitWELCOME TO GENESIS MOTOR EUROPE We are Genesis. In our world, we are customer-oriented; there is no compromise. We constantly think about how we can find the perfect balance between the needs of our consumers and the technological feasibility, and strive for innovation, by closely observing the expectations of our customers and realizing ambitious...
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Head of Section
vor 4 Stunden
Offenbach, Hessen, Deutschland Hyundai VollzeitJob Title: Head of SectionJob Summary:We are seeking a highly skilled and experienced Head of Section to lead our Regional Warranty Management team. The successful candidate will be responsible for developing and implementing warranty strategies that align with our company's goals and objectives.Key Responsibilities:Develop and implement warranty strategies...
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Head of Section
vor 4 Stunden
Offenbach, Hessen, Deutschland Hyundai VollzeitJob Title: Head of SectionJob Summary:We are seeking a highly skilled and experienced Head of Section to lead our Regional Warranty Management team. The successful candidate will be responsible for developing and implementing warranty strategies that align with our company's goals and objectives.Key Responsibilities:Develop and implement warranty strategies...
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Head of Customer Service
vor 4 Monaten
Offenbach, Deutschland HK Handelskontor Hessen Vollzeit**Head of Customer Service (w/m/d)**: - Holzland Becker Offenbach am Main Merken Merken - NEU **Head of Customer Service (w/m/d)**: Holzland Becker - Offenbach am Main Merken Offenbach am Main - ab sofort**Deine Aufgaben**: Wir sind eine marktführende eCommerce Company im Bereich Haus & Garten und verkaufen unsere Produkte rund um das Thema Holz...
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Customer Journey Manager
vor 5 Monaten
Offenbach, Deutschland Hyundai VollzeitWe are currently looking for a Customer Journey Manager (m/f/d)! We want you to: • Be responsible for the Customer Care Center and the Call center implementation • Work on auditing and mapping of all customer journeys across all channels • Define and shape the customer experience strategy across all touch points,...
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Head of Section
vor 3 Wochen
Offenbach, Deutschland Hyundai VollzeitHyundai Motor Europe HQ invites you to become part of one of the world’s leading car manufacturers. Being a member of our international team, you have the chance to form the future of mobility together with experts inside a global company with a unique success story. As a well-organised, flexible and motivated professional, you will master diverse...
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Head of Warranty Management
vor 1 Woche
Offenbach, Hessen, Deutschland Hyundai VollzeitJob Title: Head of SectionJob Summary:We are seeking a highly skilled and experienced professional to lead our Warranty Management team. As Head of Section, you will be responsible for developing and implementing warranty strategies that drive customer satisfaction and efficiency.Key Responsibilities:Develop and execute warranty management strategies that...
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Head of Warranty Management
vor 1 Woche
Offenbach, Hessen, Deutschland Hyundai VollzeitJob Title: Head of SectionJob Summary:We are seeking a highly skilled and experienced professional to lead our Warranty Management team. As Head of Section, you will be responsible for developing and implementing warranty strategies that drive customer satisfaction and efficiency.Key Responsibilities:Develop and execute warranty management strategies that...
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Head of Section
vor 2 Wochen
Offenbach, Hessen, Deutschland Hyundai VollzeitAbout the RoleWe are seeking a highly experienced and skilled professional to lead our Regional Headquarter's Warranty Management strategy. As the Head of Section, you will be responsible for developing and implementing a comprehensive warranty management plan that aligns with our company's goals and objectives.Key ResponsibilitiesWarranty Management...
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Head of Section
vor 2 Wochen
Offenbach, Hessen, Deutschland Hyundai VollzeitAbout the RoleWe are seeking a highly experienced and skilled professional to lead our Regional Headquarter's Warranty Management strategy. As the Head of Section, you will be responsible for developing and implementing a comprehensive warranty management plan that aligns with our company's goals and objectives.Key ResponsibilitiesWarranty Management...
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Head of Section
vor 2 Wochen
Offenbach, Hessen, Deutschland Hyundai VollzeitAbout the RoleWe are seeking a highly experienced and skilled professional to lead our Regional Headquarter's Warranty Management strategy. As the Head of Section, you will be responsible for developing and implementing a comprehensive warranty management plan that aligns with our company's goals and objectives.Key ResponsibilitiesWarranty Management...
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Head of Section
vor 3 Wochen
Offenbach, Hessen, Deutschland Hyundai VollzeitAbout the RoleWe are seeking a highly experienced and skilled professional to lead our Regional Headquarter's Warranty Management strategy. As the Head of Section, you will be responsible for developing and implementing a comprehensive warranty management plan that aligns with our company's goals and objectives.Key ResponsibilitiesWarranty Management...
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Customer Experience Strategist
Vor 7 Tagen
Offenbach, Hessen, Deutschland Hyundai VollzeitWe're seeking a Customer Journey Manager to lead our Customer Care Center and Call Center implementation.As a key member of our team, you'll be responsible for auditing and mapping customer journeys across all channels, defining and shaping our customer experience strategy, and developing high-level capability roadmaps.Requirements:We're looking for a...
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Customer Experience Strategist
Vor 7 Tagen
Offenbach, Hessen, Deutschland Hyundai VollzeitWe're seeking a Customer Journey Manager to lead our Customer Care Center and Call Center implementation.As a key member of our team, you'll be responsible for auditing and mapping customer journeys across all channels, defining and shaping our customer experience strategy, and developing high-level capability roadmaps.Requirements:We're looking for a...
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Head of Section
vor 2 Wochen
Offenbach, Hessen, Deutschland Hyundai VollzeitAbout the RoleWe are seeking a highly experienced and skilled professional to lead our Regional Headquarter's Warranty Management strategy. As the Head of Section - Warranty Management, you will be responsible for developing and implementing a comprehensive warranty management strategy that aligns with our company's goals and objectives.Key...
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Head of Section
vor 2 Wochen
Offenbach, Hessen, Deutschland Hyundai VollzeitAbout the RoleWe are seeking a highly experienced and skilled professional to lead our Regional Headquarter's Warranty Management strategy. As the Head of Section - Warranty Management, you will be responsible for developing and implementing a comprehensive warranty management strategy that aligns with our company's goals and objectives.Key...
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Head of Field
Vor 2 Tagen
Offenbach, Hessen, Deutschland TMS Trademarketing Service GmbH VollzeitHead of FieldWir suchen einen erfahrenen Head of Field, der unsere Kunden im Lebensmitteleinzelhandel unterstützt.Über unsDie TMS-Gruppe ist eine der führenden Trademarketing-Agenturen in Deutschland. Wir setzen uns für unsere Kunden ein und unterstützen sie in allen Bereichen der klassischen Field-Sales- und Marketingaktivitäten.Deine...
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Head of Field
Vor 2 Tagen
Offenbach, Hessen, Deutschland TMS Trademarketing Service GmbH VollzeitHead of FieldWir suchen einen erfahrenen Head of Field, der unsere Kunden im Lebensmitteleinzelhandel unterstützt.Über unsDie TMS-Gruppe ist eine der führenden Trademarketing-Agenturen in Deutschland. Wir setzen uns für unsere Kunden ein und unterstützen sie in allen Bereichen der klassischen Field-Sales- und Marketingaktivitäten.Deine...
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Head of Field
vor 24 Stunden
Offenbach, Hessen, Deutschland TMS Trademarketing Service GmbH VollzeitHead of FieldWir suchen einen erfahrenen Head of Field, der unsere Kunden im Lebensmitteleinzelhandel unterstützt.Über unsDie TMS-Gruppe ist eine der führenden Trademarketing-Agenturen in Deutschland. Wir setzen uns für unsere Kunden ein und unterstützen sie in allen Bereichen der klassischen Field-Sales- und Marketingaktivitäten.Deine...
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Head of Field
vor 24 Stunden
Offenbach, Hessen, Deutschland TMS Trademarketing Service GmbH VollzeitHead of FieldWir suchen einen erfahrenen Head of Field, der unsere Kunden im Lebensmitteleinzelhandel unterstützt.Über unsDie TMS-Gruppe ist eine der führenden Trademarketing-Agenturen in Deutschland. Wir setzen uns für unsere Kunden ein und unterstützen sie in allen Bereichen der klassischen Field-Sales- und Marketingaktivitäten.Deine...
Head of Customer Journey
vor 4 Monaten
- Auditing and mapping of all customer journeys across all channels, strategic view is a key part of the work to define and shape the customer experience strategy across all touch points, platforms and systems. Further to this is the development of high-level capability roadmaps
- The role is acting as the glue between different functional and departmental units
- Definition and responsibility of the Customer Care Center and the Call center implementation
- Collection of customers complaints and definition of mitigation plans.
- Measurement is also a crucial piece of the responsibilities, including tasks such as reporting, optimizing, testing and validating existing customer journeys, implementing multi-variant testing programs, and using customer insight and data to define new customer experiences
- Minimum of 7-8 years of professional experience in areas such as internet, retail, consumer goods or research firms, with experience leading customer research projects
- Hands-on experience with all aspects of qualitative research (study design, recruiting, moderation, analysis, reporting), using a range of techniques (e.g. depth interviews, focus groups, online communities, diary studies and usability research)
- A Graduate or equivalent degree, ideally in psychology, cognitive science, Human Factors, or related field
- At least 3 years experience managing others in a line management capacity
- Ability to meet ambitious deadlines and deliver high-quality work on schedule, including quickly turning around study plans and reports
- Quantitative research experience, particularly survey design
- Strong analytical skills, excellent attention to detail and good business judgment
- Self-starter who possesses flexibility to work in a fast-changing environment and ambiguous situations
- Excellent communication, presentation and interpersonal skills; the ability to communicate complex concepts clearly and persuasively across different audiences and varying levels of the organization
You'll enjoy a competitive salary, plus:
- Flexible working hours & hybrid work policy
- Continued Learning and Professional development opportunities
- Car sharing and lease mobility program
- Daily free lunch at our canteen
- Complimentary fitness facility and company sports activities (tennis, soccer, yoga etc.)
