Customer Journey Manager
vor 4 Wochen
• Be responsible for the Customer Care Center and the Call center implementation
• Work on auditing and mapping of all customer journeys across all channels
• Define and shape the customer experience strategy across all touch points, platforms and systems
• Develop high-level capability roadmaps
• Supervise tasks such as reporting, optimizing, testing and validating existing customer journeys
• Implement multi-variant testing programs and use customer insight and data to define new customer experiences
• University degree in psychology, cognitive science, Human Factors or related field
• Professional experience in areas such as internet, retail, consumer goods or research
• Hands-on experience with all aspects of qualitative research (study design, recruiting, moderation, analysis, reporting)
• Basic knowledge in managing others in a line management capacity
• Strong analytical skills, excellent attention to detail and good business judgment
• Excellent communication, presentation and interpersonal skills
• Area of responsibility in which your expertise and drive are equally in demand
• High degree of creative freedom and personal responsibility
• Opportunities for further training and development
• Very dynamic company and organizational structure with short decision-making processes
• Open and intensive exchange within the team to expand our joint success
• Mobile working
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Customer Service Mitarbeiter Export
vor 4 Wochen
Offenbach, Deutschland adesta Vollzeit**Suchen Sie Abwechslung statt Alltagsroutine? Teamspirit statt starrer Hierarchien? Dann sind Sie bei uns richtig. Wir bieten Ihnen spannende verantwortungsvolle Aufgaben, attraktive Karrierechancen und internationale Perspektiven. Nutzen Sie Ihre Chance und bewerben Sie sich für den Standort in Offenbach als** Customer Service Mitarbeiter Export...
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Retail Business Transformation Manager
vor 3 Wochen
Offenbach, Deutschland Hyundai VollzeitAs our Retail Business Transformation Manager you will be working on the development and implementation of the retail network representation plan for Hyundai sales and service activities, work on the implementation of retail transformation strategy and support implementation in selected European region as well as managing the cooperation with...
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Digital Trade
vor 3 Wochen
Offenbach, Deutschland Levi Strauss & Co VollzeitJOB DESCRIPTION Company Information You’re an original. So are we. We’re a company of people who like to forge our own path. We invented the blue jean in 1873, and we reinvented khaki pants in 1986. We pioneered labour and environmental guidelines in manufacturing. And we work to build sustainability into everything we do. Our brands stand...
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Werkstudent:in - Customer Success Saas (M/w/d)
Vor 5 Tagen
Offenbach, Deutschland Entitys Vollzeit**Standort**: Offenbach Hafen (Hybrid) - Unser Büro **Wen wir suchen** - Du testest unsere Applikation auf Herz und Nieren, sowohl im Produktivbetrieb wie auch auf unserer Staging-Instanz - Du nutzt deine Erfahrung mit unserer Software um Inhalte für unsere Academy aufzubauen - Du arbeitest aktiv an unserem Produkt-Backlog mit und hast einen direkten...
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Product Manager Payment Systems
vor 3 Wochen
Offenbach, Deutschland Hyundai VollzeitJob Purpose As the Product Manager for Payment Systems , you will craft a strategic product vision for the payment system, aligning it with business objectives and user needs. Your role involves gathering requirements, prioritizing features, and maintaining a dynamic product roadmap while engaging with stakeholders to communicate progress and address...
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Praktikum im Online-Marketing
vor 4 Wochen
Offenbach, Deutschland Holzprofi24 VollzeitJobbeschreibung Du lernst und implementierst die verschiedenen SEO-Maßnahmen; sowohl Onpage, als auch Offpage Bei uns bekommst du die Möglichkeit SEA-Kampagnen eigenständig zu konzipieren, diese umzusetzen und auszuwerten Des Weiteren verantwortest du die Betreuung unserer Social-Media-Kanäle und lernst den Bereich Paid Social kennen Im Bereich Online...
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Praktikum im Online-Marketing
vor 4 Wochen
Offenbach, Deutschland Holzprofi24 VollzeitJobbeschreibung Du lernst und implementierst die verschiedenen SEO-Maßnahmen; sowohl Onpage, als auch Offpage Bei uns bekommst du die Möglichkeit SEA-Kampagnen eigenständig zu konzipieren, diese umzusetzen und auszuwerten Des Weiteren verantwortest du die Betreuung unserer Social-Media-Kanäle und lernst den Bereich Paid Social kennen Im Bereich Online...
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Senior Logistics Specialist
Vor 3 Tagen
Offenbach, Deutschland Hyundai VollzeitWELCOME TO GENESIS MOTOR EUROPE We are Genesis. In our world, we are customer-oriented; there is no compromise. We constantly think about how we can find the perfect balance between the needs of our consumers and the technological feasibility, and strive for innovation, by closely observing the expectations of our customers and realizing ambitious...
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Praktikum im Online-Marketing
vor 3 Wochen
Offenbach, Deutschland Holzprofi24 VollzeitJobbeschreibungDu lernst und implementierst die verschiedenen SEO-Maßnahmen; sowohl Onpage, als auch OffpageBei uns bekommst du die Möglichkeit SEA-Kampagnen eigenständig zu konzipieren, diese umzusetzen und auszuwertenDes Weiteren verantwortest du die Betreuung unserer Social-Media-Kanäle und lernst den Bereich Paid Social kennenIm Bereich Online Shop...
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Product Manager Digital In-Car Services
vor 3 Wochen
Offenbach, Deutschland Hyundai VollzeitJob Purpose As a Product Owner, you'll be at the forefront of Hyundai's European In Car Payment strategy, collaborating cross-functionally to define, develop, and execute innovative payment solutions. By coordinating the end-to-end project lifecycle, integrating third-party platforms, and staying updated on emerging technologies and industry...
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Tactical Procurement Manager
vor 4 Wochen
Offenbach, Deutschland KION Group VollzeitThe job position is primarily responsible for leading the tactical procurement team and securing material for production and customer in a timely manner and meeting delivery dates What we offer: Responsibilities: - management and coordination of the tactical procurement team at EMEA level - determine parts and material requirements planning in...
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Retail Performance Excellence Manager
vor 3 Wochen
Offenbach, Deutschland Hyundai VollzeitAs our Retail Performance Excellence Manager, you will be leading and managing effective and efficient dealer sales funnel process within dealer showrooms, implement Hyundai dealer and repairer standards and practices and related measurements, handle the day to day collaboration and cooperation with external partners and more. We want you...
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Internal Fleet
Vor 3 Tagen
Offenbach, Deutschland Hyundai VollzeitWELCOME TO GENESIS MOTOR EUROPE We are Genesis. In our world, we are customer-oriented; there is no compromise. We constantly think about how we can find the perfect balance between the needs of our consumers and the technological feasibility, and strive for innovation, by closely observing the expectations of our customers and realizing ambitious...
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Offenbach am Main, Deutschland STARK Deutschland VollzeitSTARK Group is a leading Northern European builders’ merchant. With our latest transformative acquisition in the UK, we continue our strong growth journey and have tripled in size over the past four years to become a EUR 9bn company with close to 22.000 employees, which places us amongst the top 20 largest companies in Denmark. We stay true to our...
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Sales Trainee
Vor 4 Tagen
Offenbach, Deutschland Danfoss VollzeitRequisition ID: 33401- Job Location(s): Offenbach Am Main, DEAt Danfoss Drives, we are looking for a **Trainee (M/F/d)** within our **Drives Sales Trainee Program **located in **Offenbach**. In this **2-year program starting in fall 2023**, you will get to know Danfoss Drives and its Sales organization with the goal to take over your own sales accounts...
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Initiativbewerbung Offenbach
vor 3 Wochen
Offenbach, Deutschland Adacor Vollzeit5 Initiativbewerbung Offenbach All genders welcome Initiativbewerbung Vollzeit | Teilzeit ab sofort Offenbach am Main Aktuell sind wir bei Adacor 70 Kolleg:innen – eine bunte Bande angetrieben von der Leidenschaft Cloud Infrastrukturen zu konzipieren und bereit zu stellen, die uns und unsere Kunden begeistern. Wir betreiben Cloud Services für...
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Sales Director B&M Scale Markets
vor 4 Wochen
Offenbach am Main, Deutschland Levi Strauss & Co VollzeitJOB DESCRIPTION Company Information You’re an original. So are we. We’re a company of people who like to forge our own path. We invented the blue jean in 1873, and we reinvented khaki pants in 1986. We pioneered labour and environmental guidelines in manufacturing. And we work to build sustainability into everything we do. Our brands stand...