Regional Customer Experience Manager
vor 1 Monat
Join a wonderful and collaborative global team in Essen by combining your technical knowledge with data protection management.
YOUR ROLE & RESPONSIBILITIES
As Regional Customer Experience Manager (m/f/d) for the Central Region (DACH & CEE) you will find solutions andanswers to some of the toughest, most exciting questions that enable us todeliver the best customer experience; an important strategic pillar atBrenntag. You will identify, support, and lead tangible improvements to achieveour strategy, reducing poor customer outcomes, improving service, and building customerloyalty.
What you will do:
You will help identify service level improvementopportunities, driving change by working with partners across the organisation.You will also join an established, dynamic team with exposure to thousands of colleaguesacross multiple markets. Reportingto the Sales & Business Development Director (DACH & CEE), you will also helpto share best practice ideas and coaching opportunities which can apply acrossthe region and will help to sharpen our service offering to our customers.
Main responsibilities:
Ownership or all local VOC metrics, including NPS, CSAT, CES & Issue Resolution scores. Performance management - monitor relevant metrics to identify important issues and trends. Working with stakeholders to deep dive and engineer proactive solutions Provide ongoing coaching and support to frontline staff to ensure consistent adherence to Service Excellence standards Create, engage, and motivate colleagues through the publication of regular metric reporting Develop a deep understanding of customer outcomes across all dimensions in our marketplace, through the eyes of colleagues, customers, and suppliers Deliver through others - plan, coordinate and govern workstreams. Manage relationships and collaborate with teams across the business, including local markets and regional teams, to identify areas of improvement that deliver impactful projects Discover, propose, and implement improvements to customer touchpoints Support the Sales & Business Development Director (Central) within commercial excellence initiatives.
YOUR PROFILE
What we are looking for:
3+ years of experience working in a fast-paced and project-based organisation Ability to inspire, motivate, and manage yourself, and those around you Proven experience in customer service, customer experience management, or related roles Strong analytical skills with the ability to collect, analyse, and interpret customer feedback data Excellent written and verbal communication skills ( german and english), with the ability to communicate complex concepts effectively A deep desire to solve real-world problems in a global B2B organisationSolid skills in
MS Office Suite Qualtrics/VOC platforms Salesforce/SAP/CRM/ERPDesirable, but not required:
Lean Six Sigma – Yellow/Green Belt Prince2 Modelling skills i.e., pivot tables, PowerBi Additional language skills This role is all about customers, colleagues, andrelationships. In addition, your unwavering passion for customers will beobvious. You are their champion, and guarantee they are front, and centre always.
If you are passionate aboutdelivering exceptional customer experiences and have a keen eye for processimprovement, we encourage you to apply. Join our team and enjoy a career beingpart of a company dedicated to exceeding customer expectations at everyinteraction.
OUR OFFER
Exciting professional tasks andchallenges in a diverse and secure working environment with the world marketleader in the chemical distribution industry and DAX listed company Arrange your working hours andbreaks flexible via your flextime account; Thanks to our company's internalregulation on mobile working, your professional and private life can becombined even better Our personalized onboardingprogram, guarantees that you will be off to a quick start A competitive remunerationpackage, including holiday pay and a Christmas bonus, awaits you Take advantage of ourcompany-sponsored pension scheme Benefit from free employeeparking and convenient transport connectionsticket Our “House of Elements” offersmodern and ergonomic workplaces, an award-winning company restaurant, and aselection of complimentary coffee varieties Your well-being is very importantto us: Take advantage of our preventive health care offers, running groups, andyoga courses, and enjoy 30 relaxing days of holiday per year Stay fit and do your bit for theenvironment at the same time: Lease your dream bike conveniently via Brenntag-
Customer Experience Manager
vor 1 Monat
Essen, Deutschland imc AG VollzeitCustomer Experience Manager bei imc AG | softgarden View job here Customer Experience Manager Vollzeit Essen, Deutschland Hybrid Mit Berufserfahrung 16.05.24 ...
-
Customer Experience Manager
vor 1 Woche
Essen, Deutschland imc AG VollzeitCustomer Experience Manager (w/m/d) bei imc AG | softgarden View job here Customer Experience Manager (w/m/d) Vollzeit Essen, Deutschland Hybrid Mit Berufserfahrung ...
-
Internship Customer Experience
vor 2 Wochen
Essen, Nordrhein-Westfalen, Deutschland Henkel VollzeitAt Henkel, you can build on a strong legacy and leading positions in both industrial and consumer businesses to reimagine and improve life every day. If you love challenging the status quo, join our community of over 50,000 pioneers around the globe. Our teams at Henkel Adhesive Technologies help to transform entire industries and provide our customers with...
-
Customer Experience Coordinator
vor 2 Wochen
Essen, Nordrhein-Westfalen, Deutschland Henkel VollzeitAt Henkel, you can build on a strong legacy and leading positions in both industrial and consumer businesses to reimagine and improve life every day. If you love challenging the status quo, join our community of over 50,000 pioneers around the globe. Our teams at Henkel Adhesive Technologies help to transform entire industries and provide our customers with...
-
Project Manager
vor 3 Wochen
Essen, Deutschland Ubique Systems VollzeitJob OverviewThe Project Manager will support the assisting various business areas by providing strategic advisory and project management services. The primary focus is to enhance digital products related to the complete travel experience, balancing customer needs and business requirements.Key ResponsibilitiesProject Planning and ExecutionDevelop and maintain...
-
Regional Sales Manager
vor 2 Wochen
Essen, Deutschland Space Executive VollzeitSpace exec have partnered with a leading and rapidly growing, PE backed HRtech company, that is transforming the way businesses manage their human capital. Following their ongoing success, they are looking for a dynamic and results-oriented Regional Sales Manager to spearhead their sales efforts in the DACH region.As the Regional Sales Manager for the DACH...
-
Senior Project Manager Digital Experience
vor 2 Wochen
Essen, Nordrhein-Westfalen, Deutschland adesso SE VollzeitPosition: Web Content Manager and E-Commerce Project Leader at adessoLocated in Dortmund, Düsseldorf, Essen, Frankfurt, Koblenz, Cologne, Münster, WalldorfYOUR ROLE - WHAT'S WAITING FOR YOUYou are an online professional who has successfully managed challenging customer projects in a project management role before? Are you also interested in being...
-
Head of Customer Experience
vor 2 Wochen
Essen, Nordrhein-Westfalen, Deutschland Zurich Insurance Vollzeit**Bist du bereit, **mit dem** **Besten zu rechnen**?**Bei Zurich leben wir Versicherung neu. Um die Wünsche unserer Kunden noch besser zu erfüllen, gehen wir neue Wege, denken kreativ, arbeiten agil. Unsere Unternehmenskultur schenkt dir in jeder Hinsicht mehr Flexibilität - und viel Freiraum, dich optimal zu entfalten. Think big - und gerne auch...
-
Customer Experience Agent Fitogram
vor 2 Wochen
Essen, Nordrhein-Westfalen, Deutschland Urban Sports Club VollzeitThe opportunity:We are looking for a compassionate, communicative Customer Experience Agent to join our team in Berlin or Cologne. As a Customer Experience Agent, you are the first point of contact for our customers and deliver great service for our software product Fitogram. As the bridge between customers and Urban Sports Group, you ensure our customers...
-
Senior Customer Success Manager
vor 1 Monat
Essen, Deutschland Bitsight VollzeitDo you enjoy driving customer satisfaction and working with customers to find creative ways to solve business challenges? Are you excited about nurturing relationships with users and learning about their business requirements? If so, the BitSight customer success team might be a great fit. As a Senior Customer Success Manager, you will be...
-
Senior Customer Success Manager
vor 2 Wochen
Essen, Nordrhein-Westfalen, Deutschland Bitsight VollzeitDo you enjoy driving customer satisfaction and working with customers to find creative ways to solve business challenges?Are you excited about nurturing relationships with users and learning about their business requirements? If so, the BitSight customer success team might be a great fit.As a Senior Customer Success Manager, you will be responsible for...
-
Senior Customer Success Manager
vor 4 Wochen
Essen, Nordrhein-Westfalen, Deutschland Bitsight VollzeitDo you enjoy driving customer satisfaction and working with customers to find creative ways to solve business challenges?Are you excited about nurturing relationships with users and learning about their business requirements? If so, the BitSight customer success team might be a great fit.As a Senior Customer Success Manager, you will be responsible for...
-
Customer Support International Scanner Checkout
vor 2 Wochen
Essen, Nordrhein-Westfalen, Deutschland Workstation Customer Care VollzeitOur client developes and markets cash register systems (soft- and hardware) for the stationary retail trade business. They are in use throughout Europe. Since business is running well they expand their international customer service / customer support team.What will you (M/F/d) do in customer support international? Firstlevel telephone support for scanner,...
-
Global Category Manager/Regional Category Manager
vor 2 Wochen
Essen, Nordrhein-Westfalen, Deutschland dbschenker VollzeitYour tasks The Global Category Manager defines the strategy for all main- and sub-categories within the defined category on a global level and manages key supplier relationships (SRM). He/she drives and supports strategic sourcing initiatives, defines, and controls the global category end-to-end Procurement cycle, and manages and optimizes supplier...
-
Customer Experience Manager
vor 1 Monat
Essen, Deutschland Porsche Zentrum Essen VollzeitAufgabenAufgaben Hier ist Ihre Chance bei Porsche. Das Porsche Zentrum Essen vertreibt mit Porsche eine der erfolgreichsten Sportwagenmarken der Welt. Unser Ziel ist es, diesen Erfolg auch künftig fortzuschreiben und unsere Kunden optimal zu betreuen. Zur Verstärkung unseres Teams bieten wir eine Anstellung als Customer Experience Manager...
-
Global Category Manager/Regional Category Manager
vor 2 Wochen
Essen, Nordrhein-Westfalen, Deutschland dbschenker VollzeitYour tasks The Global Category Manager defines the strategy for all main- and sub-categories within the defined category on a global level and manages key supplier relationships (SRM). He/she drives and supports strategic sourcing initiatives, defines, and controls the global category end-to-end Procurement cycle, and manages and optimizes supplier...
-
Regional Business Lead
vor 2 Wochen
Essen, Nordrhein-Westfalen, Deutschland Syneos Health Clinical VollzeitOverviewBase location:West GermanyThe role of the Regional Business Lead (RBL) is to ensure the successful commercialisation of our customer's lead product. The RBL will be expected to create the country's commercial strategy, deliver its tactical execution, and ensure drug availability and access for their geography in order to deliver on sales targets. The...
-
Regional Account Manager
vor 3 Wochen
Essen, Deutschland CM Medical Recruitment VollzeitCM Medical has partnered with US manufacturer of dental consumables. Our client is expanding the commercial team in Europe, and we are searching for a Regional Account Manger based in Germany.You will be responsible for managing sales and business development activities in the Eastern European region. To achieve this, you will rely heavily on your...
-
IAM Customer Success Manager
vor 37 Minuten
Essen, Deutschland iC Consult VollzeitTo strengthen our teams in Munich, Stuttgart, Frankfurt, Hamburg, Berlin or remote , we are looking for you as IAM Customer Success Manager (m/f/d). Your Key Responsibilities Conduct IAM maturity assessments (CIAM, IGA, PAM) at new customers, guiding them through IAM greenfield or Migration projects Proactively engage with customers to ...
-
Regional Sales Director, DACH
vor 1 Woche
Essen, Deutschland Harmonic VollzeitDescription Regional Sales Director, DACHHarmonic is the industry leading solution for the transformation for broadband, video and media companies, with smarter, faster, and simpler broadband and video streaming services. We are at the forefront of industry innovations, with simplified streaming using the cloud or software as a service, or next-generation...
