Customer Support Specialist
vor 6 Monaten
Responsibilities
Are you open, communicative and love working with a diverse range of customers to help them with their IT challenges? Then join our Customer Support Team and satisfy our customers by delivering an outstanding customer experience.
Support our existing customers with their technical and accounting issues over the phone and via email Provide support to our customers by answering inquiries via our ticket system and support chat Prepare offers for prospect customers, tailoring solutions to their individual needs Show our software solutions to customers via online demonstrations, presenting functionality that will solve their individual IT challenges Work closely with all members of the Customer Support team to deliver a best-in-class experience for our existing and potential customersRequirements
University degree in the field of economics, or other relevant vocational education such as commercial or technical training Fluency in German and English is mandatory, other languages are a plus Windows® user knowledge desirable First professional experience in working in a customer focused role is a plus Determination, enthusiasm and willingness to learn High level of multi-tasking, open-mindedness combined with flexible and stress-resilient approach to work Working independently is just as important to you as team spirit Strong communication skills and passion for working with peopleWhat we offer
Great compensation and benefits packages including company achievement bonus or sales bonus, company stocks and regular salary reviews Access to Corporate Benefits platform with many discounts Quarterly team events and company-wide celebrations Open door policy, no dress code rules, frequent all Hands and Leadership Lunches Hybrid and Flexible work time with up to 50% home office Work From Abroad Program allowing up to 40 days of work from abroad We celebrate diversity as one of core values, join and drive one of the c-a-r-e initiatives together with us-
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