Customer Quality Engineer

vor 3 Wochen

Karlsruhe, Deutschland Visteon Corporation Vollzeit

Customer Quality Engineer

Enabling a software-defined, electrified future.

Visteon is a technology company that develops and builds innovative digital cockpit and electrification products at the leading-edge of the mobility revolution. Founded in 2000, Visteon brings decades of automotive intelligence combined with Silicon Valley speed to apply global insights that help transform the software-defined vehicle of the future for many of the world’s largest OEMs. The company employs 10,000 employees in 18 countries around the globe. To know more about us .

Mission of the Role:

Perform Customer Quality Engineering functions within appointed regions & OEM site locations, including control & coordination of service provider projects; Interface between Customer Manufacturing Plants (OEM), Visteon Manufacturing Plants, Quality departments, and Engineering departments; Ensure customer satisfaction in terms of Quality, communication, and reactivity.

Key Objectives of this Role:

Customer Quality Engineering:

OEM & site locations supported: DAG (Daimler Automotive Group) sites; Others (on demand). Perform the Customer Quality Engineering function in a way to maximize customer satisfaction; Develop good working relationships with customers and Visteon; Support customer and Visteon Quality KPI objectives & and targets by minimizing/avoiding negative performance impacts (WC, PPM, Major events / Campaigns); Support the Visteon Quality Org for concerns analysis and concern resolution: Investigation of customer reported concerns related to Visteon products; Pre-analysis of concern parts (0km & Warranty); Insure information flow of pre-analysis results to Visteon Org; Coordination and tracking of concerned part shipping process; Coordination of 2way direction information flow between customer & Visteon; Support the VPRS process for all customer concerns. Control and adjust resources to relevant customer requirements for sorting, rework and SW flash actions and keep CQE budget neutral; Support Visteon MP&L organization in case of supply frictions; Support Visteon Engineering & Plants for Technical Change Management; Support Launch Activities.

 Information:

Inform the Visteon Quality Organization about the actual quality status and voice of the customer at Customer Manufacturing Plants; Track quality rejections, and provide regular status reports for open concerns, containment actions, and concern resolution status to both customer and Visteon; Organize/Support cross functional team meetings to define & drive action plans for containment & resolution of concerns; Support the Quality information systems ongoing (Daily, GWC, VPRS, TEAM….); Support Visteon CQE reporting systems (Daily & Weekly reporting processes); Support Visteon & Customer Quality meetings ; Ensure seamless information flow (2way direction) OEM /Visteon Q Org to achieve high customer satisfaction; Maintain CQE department working calendars (CQE working plans and Customer shutdowns).

Quick response to Quality issues:

React to HCHQ issues by providing guidance to initiate escalation processes; Ensure customer satisfaction with proactive support & and fast response.

Additional Functions (10%):

Self-manage development & learning (MyPID, MyLearning….); Support CQE Budget & billing processes: Weekly reporting of worked hours per plant using ‘My TEAM’ system; Provide (on demand) a summary breakdown of workload hours and activities to support plant inquiries related to CQE service support charges; Maintain CQE department Travel cost tracking file; Maintain CQE department customer sites coverage and projects tracking file to support resource planning; Minimize expenditure – Maximize delivered value. Undertake projects or special assignments (on demand) in addition to regular duties; Lead and mentor one or more CQE team members (if requested).

Scope Data:

Close Connection with the Visteon and OEM Manufacturing plants in allocated region/s.; Deep understanding of Quality standards & requirements of Customers & Visteon; Working with Visteon KPIs, like WC, PPM, Warranty parameters, and Quality KPI definition.

Qualification, Experience and Skills:

Demonstrated skills and abilities as might be expected from this role:

Independent level of Collaborative Leadership: Ability to take ownership, delegate, inspire, communicate, and constructively collaborate in a global, cross-functional capacity in a team environment; Independent level of Communication: Able to share information, written, oral, and in presentation form, clearly & and accurately; Independent level Knowledge of customer quality standards requirements: (WC, PPM, Warranty….); Independent level Knowledge of Problem-solving methodologies: (8D, Trend, Pareto, Ishikawa, FTA, 5-Why, Is-IsNot....); Independent level Knowledge of product design, development cycle, and associated tools (VPDS, Vistway, eProj); Independent level of Knowledge of quality & and manufacturing processes (APQP, ISO/TS 16949, IATF, PPAP, DFMEA, SCIF, PFMEA, Control plans); Independent level of quality systems, applications, and processes (VPRS, GWC & HCHC, TED, VPDS…..); Independent level of understanding of Visteon Business Operating System (VBOS) and Product Development & Delivery system (VPDS) relative to CQE role; Fluent in local customer language: German; Able to create a good team spirit.

Education: 

Engineering degree qualification; Strong knowledge and experience of automotive electronics products and systems (SW, HW, Systems architecture, and interfacing);

Other Requirements:

Mandatory: Fluent in English and German oral & and written for effective internal Visteon communications & reporting; Strong and congenial character; Demonstrate high reactivity, and availability; Prepared to travel to affected customer locations; Flexible working hours, adjusted to support business requirements.

Key Behaviors:

Collaboration; Creating innovation; Critical thinking; Business acumen; Customer obsession.

Reporting Structure: Reports to the Associate Manager of Customer Quality in Germany.

Visteon Culture: If you thrive in a fast-paced, organizational culture that requires agility, adaptability, and a growth mindset from its employees to thrive and stay ahead of the curve Visteon is the place. We value high performance and a drive for results. Innovation, risk-taking, and continuous learning help us keep up with the ever-changing landscape of our industry and be Market leaders. At Visteon you can be more. 

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