Senior Customer Excellence Operations Manager
vor 6 Monaten
The Role
We are seeking an analytical and detail-oriented Operations Specialist to join our dynamic Customer Excellence Division at LucaNet. This division includes Customer Success, Technical & Professional Services, and Support. In this role, you will analyze processes and metrics, implement strategies to improve efficiency, and create standardized operating procedures (SOPs) to ensure our customers receive exceptional service. This is an excellent opportunity for a problem solver who is passionate about operational excellence and driving continuous improvement.
What you'll do
Analyze current processes, performance metrics, and identify areas for improvement.
Set up a robust monitoring and track efficiency improvements.
Create, document, and maintain Standard Operating Procedures (SOPs), and ensure compliance with company policies and regulations. Provide training and support to team members on new processes and SOPs. Develop strategies to enhance efficiency and collaborate with cross-functional teams to implement changes.
What you bring to the table
Bachelor's degree in Business Administration, Operations Management, or a comparable qualification.Strong analytical skills and background in Data Science or Analytics.
Proven experience in operations analysis, process improvement, and creating SOPs. Strong analytical and organizational skills, and proficiency in using process mapping and project management tools. Excellent communication skills and a detail-oriented mindset. Ability to work both on your own and as part of a team. Prior experience in a SaaS environment is a plus.
Perks at work
LucaFlex – We acknowledge that every individual has different working styles and preferences. Our flexible working model allows you to plan your working hours and location according to your needs and professional responsibilities. Work from Abroad – Sometimes a change of scenery can boost creativity and productivity, you can work up to 90 workdays outside your home country with the support from our partner Workflex. Sabbatical – Take the time you need for personal pursuits, family time, travel, or any other activities that suit you with our sabbatical options. Team Spirit – We value teamwork and celebrate our achievements. That’s why we take many opportunities to get together, learn together, and cherish our successes together. Learning & Development – We encourage you to shape your own development with the support of dedicated time, resources, and budget provided by us. LucaNet Engage – Our feedback process is designed to support your personal and professional development in a targeted manner through regular dialogue. LucaNet Do Good – As a company we want to give back and support you in taking the time to do some good, individually or as a team, with paid volunteer time. Health & Wellbeing – Your overall wellbeing is important to us, which is why we offer tailored health and wellbeing programs, including company-wide initiatives, subsidies for sports activities, mental health support, and counseling through our external partners. Generous leave policy – We encourage you to take time off to relax, travel, and recharge. Compensation & Company Pension Plan – We are committed to equal pay and supporting you for your future by offering a company pension plan and/or pension allowances. JobRad – Find your dream bike, with financial support from us. Discounts – Enjoy a whole bunch of discounts from our external corporate benefits partner.-
Operations Manager for Retail Excellence
vor 3 Wochen
Munich, Bayern, Deutschland Westwing Group SE VollzeitWe are seeking an experienced Operations Manager to lead our retail team in achieving operational excellence. As a key member of our Stores department, you will oversee the day-to-day operations of our stores and drive business growth through strategic planning and execution.Key ResponsibilitiesDevelop and implement strategies to enhance store performance,...
-
Senior Manager, Customer Excellence
vor 4 Wochen
Munich, Deutschland Ascendis Pharma VollzeitAre you ready to elevate your career within a fast-growing biopharmaceutical company that is committed to making a meaningful difference in patients' lives? Are you prepared to drive customer excellence, provide data-driven insights, and be a key partner in shaping the success of our European commercial strategy? Ascendis Pharma is a fast-growing...
-
Senior Customer Journey Manager
vor 4 Wochen
Munich, Bayern, Deutschland Serviceplan Group VollzeitSenior Customer Journey ManagerWir suchen einen Senior Customer Journey Manager für unsere Serviceplan Gruppe.Als Teil unserer Serviceplan Gruppe, eine einheitliche Architektur, die Strategie, Kreation und Asset-Produktion vollständig in einer Einheit integriert, sind wir auf der Suche nach einem erfahrenen Senior Customer Journey Manager, der unsere...
-
B2C Customer Excellence Manager
vor 1 Woche
Munich, Deutschland Carly VollzeitAs the B2C Customer Excellence Manager, your mission is to lead a dynamic transformation in customer satisfaction. Utilizing data-driven strategies, you'll streamline workflows, optimize customer support processes, and champion a culture of continuous improvement. Your expertise will set new benchmarks in customer success excellence and the Carly customer...
-
B2C Customer Excellence Manager
vor 1 Woche
Munich, Deutschland Carly VollzeitAs the B2C Customer Excellence Manager, your mission is to lead a dynamic transformation in customer satisfaction. Utilizing data-driven strategies, you'll streamline workflows, optimize customer support processes, and champion a culture of continuous improvement. Your expertise will set new benchmarks in customer success excellence and the Carly customer...
-
Logistics Operations Manager
vor 2 Wochen
Munich, Bayern, Deutschland Amazon Deutschland Transport GmbH VollzeitJob DescriptionThe Sales Operations Manager will be responsible for overseeing the installation and maintenance of Pickup And Return Points, ensuring seamless customer delivery experiences.Key ResponsibilitiesManage end-to-end installation and maintenance processes for Pickup And Return Points.Execute service roll-out on-time, meeting high standards of...
-
Munich, Bayern, Deutschland Amazon EU SARL (Germany Branch) VollzeitWe are seeking a highly skilled Senior Operations Manager to join our EU Credit Business Operations team at Amazon.About the RoleThis is an excellent opportunity to work in a fast-paced environment, driving process improvements and strategic business goals. As a Senior Operations Manager, you will be responsible for managing both 'run-the-business' tasks and...
-
Senior Commercial Excellence Lead
vor 3 Wochen
Munich, Bayern, Deutschland Genomic Health, Inc. VollzeitGenomic Health, Inc. is offering a challenging opportunity for a Senior Commercial Excellence Lead to drive commercial and business excellence by designing, planning and implementing processes, tools and initiatives to maximize top and bottom-line results in the DACH region.The estimated salary for this position is between 120,000 - 180,000 EUR per annum,...
-
Senior Leiter Serviceprozesse
vor 1 Woche
Munich, Bayern, Deutschland diva-e Digital Value Excellence GmbH VollzeitBeschreibung des AufgabenbereichsWir suchen einen engagierten und kommunikationsstarken Senior Service Manager (m/w/d), der die Verantwortung für das Servicemanagement im Bereich des Applikations-Betriebs übernimmt. Die Position ist ideal für dich, wenn du eine Herausforderung suchst, die deine Fähigkeiten als Service-Manager optimal auslastet.Aufgaben...
-
Senior Program Manager, Network Operations
vor 1 Monat
Munich, Deutschland Amazon TA VollzeitEU ATS (Amazon Transportation Services) is a high-powered creative team which is shaping the transportation planning and execution within the Middle Mile operations network. This team develops and applies innovative transportation management concepts to improve and enhance the transportation network and bring the best customer experience through reliability...
-
Senior Program Manager, Network Operations
vor 1 Monat
Munich, Deutschland Amazon TA VollzeitEU ATS (Amazon Transportation Services) is a high-powered creative team which is shaping the transportation planning and execution within the Middle Mile operations network. This team develops and applies innovative transportation management concepts to improve and enhance the transportation network and bring the best customer experience through reliability...
-
Senior Commercial Excellence Manager, DACH
vor 5 Monaten
Munich, Deutschland Genomic Health, Inc. VollzeitPosition Overview The Senior Commercial Excellence Manager will be responsible to drive commercial and business excellence by designing, planning and implementing processes, tools and initiatives to maximize top and bottom-line results. The role will analyze and integrate insights from different sources (market research, competitive intelligence,...
-
(Senior) Revenue Operations Manager
vor 2 Wochen
Munich, Deutschland TradeLink VollzeitWe are TradeLink, the most intuitive and collaborative B2B SaaS logistics platform (Short Product Demo here). If you're eager to play a significant role in revolutionizing one of the most complex industries, TradeLink is the perfect place to accelerate your professional growth and development. We offer a remote-first culture with a high degree of freedom and...
-
Logistics Operations Excellence Specialist
vor 2 Wochen
Munich, Bayern, Deutschland Amazon EU SARL (Germany Branch) - D70 VollzeitAt Amazon EU SARL (Germany Branch) - D70, we strive to provide exceptional customer experiences through our logistics operations. As a Logistics Operations Excellence Specialist, you will play a pivotal role in driving quality and efficiency across our transportation network.About the RoleThe ideal candidate will have experience in transportation or supply...
-
Munich, Bayern, Deutschland Amazon TA VollzeitEU ATS Network Operations OverviewAmazon Transportation Services (ATS) EU is a dynamic team shaping the transportation planning and execution within the Middle Mile operations network.The team develops and applies innovative transportation management concepts to improve and enhance the transportation network and bring the best customer experience through...
-
Senior Commercial Excellence Manager, DACH
vor 3 Wochen
Munich, Deutschland Exact Sciences VollzeitHelp us change livesAt Exact Sciences, we’re helping change how the world prevents, detects and guides treatment for cancer. We give patients and clinicians the clarity needed to make confident decisions when they matter most. Join our team to find a purpose-driven career, an inclusive culture, and robust benefits to support your life while you’re...
-
Teamlead - Operations Excellence (All Genders)
vor 6 Monaten
Munich, Deutschland THE MARCOM ENGINE VollzeitZum nächstmöglichen Zeitpunkt suchen wir für THE MARCOM ENGINE (Teil der Serviceplan Gruppe) am Standort München in Vollzeit einen Teamlead - Operations Excellence (all genders). Was dich bei uns erwartet: - Verantwortung der Marketing Operations Excellence Themen für unseren namhaften und internationalen Automotivkunden sowie weitere Stakeholder...
-
Senior Finance Operations Manager
Vor 4 Tagen
Munich, Bayern, Deutschland Amazon TA VollzeitWe are seeking a highly skilled Senior Finance Operations Manager to join our team at Amazon TA. As a key member of the worldwide Retail Business Partnering (BP) team, you will be responsible for managing finance operations order-to-cash (O2C) processes.The ideal candidate will have experience in tax, finance or a related analytical field, with a strong...
-
Director Medical Excellence Operations
vor 6 Monaten
Munich, Deutschland Daiichi Sankyo Europe VollzeitThe role of the Medical Excellence Operations Director (f/m/x) is to harmonize methodologies and processes throughout the entire European Specialty Medical organisation, upskilling the Medical community to effectively to enhance understanding and knowledge of Medical operational excellence across the medical community The Medical Excellence Operations...
-
Customer Operations Representative
vor 6 Monaten
Munich, Deutschland Helly Hansen VollzeitFounded in Norway in 1877, Helly Hansen continues to develop professional grade apparel that helps people stay and feel alive. Through insights drawn from living and working in the world’s harshest environments, the company has developed a long list of first-to-market innovations, including the first supple waterproof fabrics more than 140 years ago. Other...
