Customer Care Specialist
vor 4 Wochen
Was dich bei uns erwartet
Ein international aufgestelltes Team mit flachen Hierarchien und einer offenen und transparenten Kommunikation Wir setzen auf flexible Arbeitszeiten Vergünstigungen & Vorsorge: Vergünstigte Konditionen für unsere Strom- und Gastarife Monatlicher Zuschuss zum Nahverkehrsticket von bis zu 49€ Monatlicher Zuschuss zum Mittagessen von bis zu 108,45€ Vergünstigtes Fahrradleasing Betriebliche Altersvorsorge Aktienoptionen Familie: Beratungsangebote und Unterstützung bei Kinderbetreuung über HeyNanny Monatlicher Zuschuss zur Kinderbetreuung von bis zu 200€ Sport & Gesundheit: Zuzahlungen zu Fitness- Angeboten über Wellpass Lernen & Weiterbildung: Kostenlose Sprachkurse über Busuu
Deine zukünftigen Aufgaben
Du hast ein offenes Ohr für unsere Kund*innen via E-Mail und Telefon Du nimmst Kundenbeschwerden an und garantierst eine kompetente und lösungsorientierte Behandlung Du löst knifflige Fälle und gehst Problemen gerne auf den Grund Bei schwierigeren Fragestellungen arbeitest du eng mit deinen Kolleg*innen zusammen und ihr entwickelt gemeinsam Lösungen und Vorgehensweisen Du bearbeitest Kündigungen und Widerrufe sowie Vertragsumzüge und Neueinzüge Du erstellst, prüfst und versendest Rechnungen und leitest Zahlungen, wie Rückerstattungen, ein Du hast ein Auge für Verbesserungspotenzial und bist gerne an der Umsetzung beteiligt Du arbeitest eng mit unseren Spezialist*innen aus der Marktkommunikation zusammen
Dein Background
Du hast großes Interesse am deutschen Energiemarkt Du bringst bereits erste Jahre Erfahrung im telefonischen und schriftlichen Kundenservice im B2C Bereich sowie im Umgang mit CRM-Systemen mit Du liebst es die Wünsche der Kund*innen im direkten Kontakt zu erfüllen und im Austausch mit Kolleg*innen eine eingeschweißte Einheit zu bilden Für deine freundliche Art und Zuvorkommenheit schätzen dich sowohl deine Kolleg*innen als auch deine Kund*innen Du bist an einer langfristigen Anstellung interessiert und hast Lust darauf einen Betrieb aufzubauen und weiterzuentwickeln Du arbeitest selbstständig, organisiert und eigenverantwortlich Du bringst fließende Deutsch- und Englischkenntnisse mit Bereit, den Energiemarkt mit uns zu revolutionieren? Erzähle uns, warum genau du uns dabei unterstützen solltest.-
Dutch Customer Support Specialist
vor 4 Wochen
Berlin, Berlin, Deutschland Workstation Customer Care VollzeitWe are looking for a skilled Dutch Customer Support Specialist to join our team at Workstation Customer Care. As a key member of our customer service team, you will be responsible for providing exceptional support to our customers in the Dutch language.Your Key Responsibilities:Verify customer documents, including identity cards and driving licenses, using...
-
Dutch Customer Support Specialist
vor 4 Wochen
Berlin, Berlin, Deutschland Workstation Customer Care VollzeitWe are looking for a skilled Dutch Customer Support Specialist to join our team at Workstation Customer Care. As a key member of our customer service team, you will be responsible for providing exceptional support to our customers in the Dutch language.Your Key Responsibilities:Verify customer documents, including identity cards and driving licenses, using...
-
Werkstudent:in Technical Customer Care
vor 4 Wochen
Berlin, Berlin, Deutschland Enpal Customer Care GmbH VollzeitJob DescriptionWe are looking for a motivated and skilled Werkstudent:in to join our Technical Customer Care team at Enpal Customer Care GmbH. As a Werkstudent:in, you will be responsible for providing technical support to our customers and colleagues in the service department.ResponsibilitiesAnswer customer inquiries in a professional and timely manner via...
-
Werkstudent:in Technical Customer Care
vor 4 Wochen
Berlin, Berlin, Deutschland Enpal Customer Care GmbH VollzeitJob DescriptionWe are looking for a motivated and skilled Werkstudent:in to join our Technical Customer Care team at Enpal Customer Care GmbH. As a Werkstudent:in, you will be responsible for providing technical support to our customers and colleagues in the service department.ResponsibilitiesAnswer customer inquiries in a professional and timely manner via...
-
Customer Service Representative
vor 4 Wochen
Berlin, Berlin, Deutschland Workstation Customer Care VollzeitCustomer Support Job DescriptionWe are seeking a skilled Customer Support Specialist to join our team at Workstation Customer Care. As a key member of our customer service team, you will be responsible for providing exceptional support to our customers, ensuring their e-scooter experience is seamless and enjoyable.Key Responsibilities:Verify customer...
-
Customer Service Representative
vor 4 Wochen
Berlin, Berlin, Deutschland Workstation Customer Care VollzeitCustomer Support Job DescriptionWe are seeking a skilled Customer Support Specialist to join our team at Workstation Customer Care. As a key member of our customer service team, you will be responsible for providing exceptional support to our customers, ensuring their e-scooter experience is seamless and enjoyable.Key Responsibilities:Verify customer...
-
Customer Service Fragrance and Body Care
vor 5 Monaten
Berlin, Deutschland Workstation Customer Care VollzeitOur client is a global skincare, fragrance and body care brand with a genuine ethical approach to its products, people and business. As a Customer Service Coordinator (M/F/d) will be in charge of all Administrative and Service for the Sell-In customers, which include Wholesale, Department Stores, B2B, TV Channels, Corporate Gifts and Spa for all brands...
-
Customer Service Representative
vor 4 Wochen
Berlin, Berlin, Deutschland Workstation Customer Care VollzeitCustomer Support Job DescriptionAt Workstation Customer Care, we are seeking a skilled and customer-oriented individual to join our team as a Customer Support Specialist. As a key member of our customer service team, you will play a vital role in ensuring our customers have a seamless and enjoyable experience with our e-scooter leasing service.Key...
-
Customer Service Representative Dutch
vor 4 Wochen
Berlin, Berlin, Deutschland Workstation Customer Care VollzeitAbout the JobWe are seeking a highly skilled and customer-oriented Dutch-speaking customer support specialist to join our team at Workstation Customer Care. As a key member of our customer service team, you will be responsible for providing exceptional support to our customers in the Dutch language.Key ResponsibilitiesVerify the correctness of documents...
-
Social Media Specialist
vor 4 Wochen
Berlin, Berlin, Deutschland Abramo Customer Care VollzeitAbout the JobWe are seeking a highly skilled Social Media Specialist to join our team at Abramo Customer Care. As a Social Media Specialist, you will be responsible for creating and implementing social media strategies to engage with our customers and promote our brand.Key ResponsibilitiesDevelop and execute social media campaigns to increase brand awareness...
-
Social Media Specialist
vor 4 Wochen
Berlin, Berlin, Deutschland Abramo Customer Care VollzeitAbout the JobWe are seeking a highly skilled Social Media Specialist to join our team at Abramo Customer Care. As a Social Media Specialist, you will be responsible for creating and implementing social media strategies to engage with our customers and promote our brand.Key ResponsibilitiesDevelop and execute social media campaigns to increase brand awareness...
-
Norwegian Customer Service Specialist Banking
vor 5 Monaten
Berlin, Deutschland Workstation Customer Care VollzeitFor our client, a financial service provider, we are looking for talented Customer Service Specialists (M/F/d) who display outstanding qualities. You'll provide professional and amazing customer service to its retail customers on the phone. Our client will give you fantastic training and support so that you can surprise and delight your future customers with...
-
Berlin, Berlin, Deutschland Workstation Customer Care VollzeitWe are looking for experienced customer service representatives to join our team at Workstation Customer Care. As a Dutch customer support specialist, you will be responsible for handling written and telephone inquiries from our subscription-paying customers.The following topics will be covered:Activation of trial subscriptionsAwarding bonuses for new...
-
Customer Care Quality Specialist
vor 4 Wochen
Berlin, Berlin, Deutschland Miles Mobility VollzeitDeine AufgabeAls Customer Care Quality Specialist bei MILES Mobility bist du für die Qualitätssicherung und -verbesserung im Customer Care verantwortlich. Du führst monatliche Quality Checks durch und teilst deren Ergebnisse mit deinen Kolleg:innen des Quality & Training Teams und den Customer Care Team Leads. Durch die regelmäßigen Checks...
-
Customer Service Representative
vor 1 Monat
Berlin, Berlin, Deutschland Workstation Customer Care VollzeitCustomer Care RepresentativeAt Workstation Customer Care, we're seeking a skilled Customer Care Representative to join our team. As a caretaker for our frequent flyers, you'll be responsible for delivering exceptional customer service in a call center environment.Key Responsibilities:Respond to inbound telephone calls from members, efficiently handling...
-
Customer Service Representative
vor 1 Monat
Berlin, Berlin, Deutschland Workstation Customer Care VollzeitCustomer Care RepresentativeAt Workstation Customer Care, we're seeking a skilled Customer Care Representative to join our team. As a caretaker for our frequent flyers, you'll be responsible for delivering exceptional customer service in a call center environment.Key Responsibilities:Respond to inbound telephone calls from members, efficiently handling...
-
Customer Care Quality Specialist
vor 3 Wochen
Berlin, Berlin, Deutschland Miles Mobility VollzeitDeine RolleWir suchen nach einem erfahrenen Customer Care Quality Specialist, der unsere Qualitätssicherung und -verbesserung im Kundenservice unterstützt. Als Teil unseres Teams wirst du eine entscheidende Rolle bei der Gewährleistung einer hohen Qualität unserer Dienstleistungen spielen.Deine AufgabenMonatliche Quality Checks durchführen und...
-
Customer Care Specialist
vor 4 Wochen
Berlin, Berlin, Deutschland Lexxion Publisher VollzeitAbout Lexxion PublisherWe are a specialist publisher for all stakeholders within the European Union, based in Berlin. Our mission is to provide high-quality legal journals, books, conferences, and professional training in areas such as European Public Procurement, State aid, and European food law.Job DescriptionWe are seeking a Customer Care Specialist to...
-
Customer Care Specialist
vor 4 Wochen
Berlin, Berlin, Deutschland Lexxion Publisher VollzeitAbout Lexxion PublisherWe are a specialist publisher for all stakeholders within the European Union, based in Berlin. Our mission is to provide high-quality legal journals, books, conferences, and professional training in areas such as European Public Procurement, State aid, and European food law.Job DescriptionWe are seeking a Customer Care Specialist to...
-
Customer Care Specialist
vor 4 Wochen
Berlin, Berlin, Deutschland Lexxion Publisher VollzeitAbout Lexxion PublisherWe are a specialist publisher for all stakeholders within the European Union, based in Berlin. Our mission is to provide high-quality legal journals, books, conferences, and professional training in areas such as European Public Procurement, State aid, and European food law.Job DescriptionWe are seeking a Customer Care Specialist to...
