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Team Lead Service Operation Support
vor 3 Monaten
Wir haben spannende Aufgaben für Dich:
Du managt in Voll- oder Teilzeit ein verteiltes Team aus Spezialisten unserer verschiedenen Produktdomänen.Du überwachst den Erfolg des Teams anhand vertraglicher SLAs und einem hohen Anspruch an Kundenzufriedenheit.
Du arbeitest eng mit deinen übergeordneten und benachbarten Leads zusammen an Strategien und Prozessen für eine wachsende und skalierbare USU Customer Service Organisation:
Zusammen werden Workflows und Standards entwickelt. Das gemeinsame Ziel ist, dass alle Support Engineers schnell und verlässlich den Support garantieren können.
Zusammen werden KPIs für Systeme und Services der Teams entwickelt, diese in einem gemeinsamen Management Reporting ausgewertet und weitere Schritte vereinbart.
Das bringst Du mit:
B.Sc. in (Wirtschafts-)Informatik oder einem vergleichbarem Studiengang, alternativ IT-Ausbildung z.B. als Fachinformatiker für Systemintegration oder Anwendungsentwicklung oder vergleichbare Ausbildung/ Berufserfahrung.Ca. 3-5 Jahre allg. Berufserfahrung im Customer Service, vorzugsweise IT-Services, mind. 2 Jahre Erfahrung in der fachlichen und/oder personellen Leitung oder Leitungsverantwortung in größeren IT-Projekten.
Deutsch und Englisch beherrscht du gleichermaßen sicher, weitere Fremdsprachen (u.a. Französisch) sind willkommen.
Du kommunizierst auch anspruchsvolle Situationen souverän und stellst die Zufriedenheit verschiedener Stakeholder sicher.
Unsere Benefits:
Individuelle Weiterbildung im Weiterbildungsprogramm U Step Up Pat:innenprogramm und individueller Einarbeitungsplan für neue Mitarbeitende sowie eine Einführungsveranstaltung Flexible Arbeitszeiten, Sabbaticals, offene Türen und flache Hierarchien Firmenfahrzeug auch zur privaten Nutzung 30 Tage Urlaub jährlich + diverse Sonderurlaube Unterstützung bei der Berufsunfähigkeitsabsicherung Unfallversicherung Vergünstigte Mitgliedschaft im Firmenfitness Programm Prämien für die Werbung neuer Mitarbeitender Mitarbeitendenrabatte USU-Bistro mit vergünstigtem Mittagessensangebot Parkgarage und Ladestationen für Elektrofahrzeuge Kostenloses Wasser, Kaffee, Tee & Obst Partnerschaftliches Miteinander-
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