Operations Manager – Operations Excellence

vor 5 Monaten


Cologne, Deutschland Subway Vollzeit

About the Role

:

The Operations Manager – Operations Excellence will provide Operations Strategy & Leadership for our Subway Market Operations territories throughout EMEA to ensure that SMO Field Teams have the necessary tools, systems, reporting and FZE support to be able to execute the business strategy consistently to deliver performance improvement.

If you feel that this is the role for you, and you are successful with your application, be ready to be Bold , Empowered , Accountable , and ready to have Fun in a fast paced and agile working environment.

Responsibilities include but are not limited to:

Restaurant Excellence - Enable Execution: For the NNDACH region (and other territories as may be deemed appropriate from time-to-time), be the primary operations conduit to key SMO stakeholders (DFPs / HFPs) to ensure that the field team have the necessary tools, systems, reporting & support from the wider business, to effectively execute the brand strategy in market and ensure a continuous improvement loop to allow EMEA Ops Strategy to refine and improve the support for the field. Through transformational tools & data driven decisions as well as through visible and accountable leadership in market within our Franchisees, create a culture of performance improvement and profit management to ensure real traction with all business initiatives. Restaurant Excellence - Primary Internal Operations Customer: For the NNDACH region (and other territories as may be deemed appropriate from time-to-time) be the primary internal Operations customer for the wider Operations team (e.g. Ops Tech and L&D) as well as all cross-functional interfaces and projects (e.g. Marketing, Development). Ensure a clear RACI is defined and supported to ensure that SMO (Field Operations) are enabled and empowered to focus squarely on operational execution & driving performance of the business through FZEs. Foster an environment of collaboration and inclusivity across functions to support EMEA standardization as well as an efficient & effective approach to Franchise Support to drive consistently strong performance for the brand. Restaurant Excellence - GTM Strategy: In collaboration with other regional Restaurant Excellence SMEs, be responsible for setting the brand standard & expectation of above restaurant operations (Field Support) and developing the overarching strategy, tools & systems to support effective field team deployment (WOWs), for SMO leadership to deploy in execution of the brand strategy to drive performance. Commercial Success - Profitable Restaurant Operating Model: In collaboration with other regional Restaurant Excellence SMEs, be responsible for ultimately owning the in-restaurant operating model for FZEs, to ensure an efficient and effective model is developed & maintained to support FZE profitability whilst supporting the brand strategy and direction at all times. Commercialization: For the NNDACH region (and other territories as may be deemed appropriate from time-to-time) ensure clear stage gates and accountability (RACI) for projects impacting restaurant operations. Provide clear feedback to project governance of operational requirements and dates. FZE Support Services: Working with our Franchise Services Coordinators & Operations Specialists, ensure a consistent level of support and accountability is provided to our Franchisees. Continuously work to refine the support process and responsibilities to drive efficiencies. Restaurant Excellence - Field Training Support: For the NNDACH region (and other territories as may be deemed appropriate from time-to-time), working with EMEA L&D leadership & SMO leadership, ensure that Field training needs are being executed to Brand Standard and are being effectively prioritized in pursuit of the overarching business strategy at all times.

Skills and Abilities Required:

Bachelor's Degree and 5-10 years QSR, restaurant or food retail experience; Team Management and above store level with strong business and team management acumen.  Strong interpersonal and written communication skills, building business cases and articulating them for leadership and other internal/external stakeholders. Self-motivated team player that brings excitement and enthusiasm to work each day and has strong cross functional experience. Balances strategic acumen whilst being willing to roll-up sleeves to support the work. QSR/Restaurant/Retail experience a plus, but not required. Experience working in a Franchise model a plus

What do we Offer?

Insurance Plans (Medical/Life) Pension Competitive Bonus Mobility Allowance Tuition Reimbursement Company Holidays Employee Resource Groups Volunteering time And Many More….. Other details Job Family Historical Pay Type Salary Employment Indicator Regular

  • Cologne, Deutschland Amazon Deutschland S41 Transport GmbH Vollzeit

    At Amazon, we're working to be the most Customer-centric company on earth. One customer experience that we’re constantly looking to take to a new level is how we fulfill and deliver their orders. Our goal is to exceed the expectations of all our customers by ensuring that their orders, no matter how large or small are delivered where and when they need...

  • Operations Manager

    vor 3 Monaten


    Cologne, Deutschland GEODIS CL Germany GmbH Vollzeit

    Operations Manager (m/w/d) bei GEODIS CL Germany GmbH | softgarden View job here Operations Manager (m/w/d) Vollzeit ...


  • Cologne, Deutschland Rimowa GmbH Vollzeit

    Welcome to RIMOWA, the first German Maison of the LVMH Group. We are a global lifestyle brand with a mission to create the essential tools for a lifetime of travel. For more than 125 years, we've dedicated ourselves to develop unique products where function coexists with luxury, heritage with innovation, and craftsmanship with design. At RIMOWA we believe...


  • Cologne, Deutschland AXA Group Operations Vollzeit

    AXA’s One Workplace Strategic Program is aiming at standardizing Workplace IT-services across all entities of the Group. For achieving this, a solid catalogue of modern workplace solutions has been developed covering different sub-domains: devices, virtual desktop, collaboration and meeting experience.By end of 2026 these solutions should be adopted by...


  • Cologne, Deutschland Two Circles Vollzeit

    We are Two Circles, the four-time Sports Agency of the Year; a sports marketing and data technology company.We work with over 250 sports properties, including the Premier League, NFL, F1, FIFA, World Rugby, IOC, Wimbledon and Juventus. Working as an extension of their commercial teams, we help them grow direct relationships with fans and design partnerships...


  • Cologne, Deutschland JD Sports Vollzeit

    Manager / Teamleiter HR Operations (m/w/d) bei JD Sports | softgarden View job here Manager / Teamleiter HR Operations (m/w/d) Vollzeit ...


  • Cologne, Deutschland Digital Beat GmbH Vollzeit

    Wir sind Digital Beat, wir gestalten Wissensaustausch in den Bereichen Künstliche Intelligenz, Online-Marketing, Unternehmensgründung, Finanzen und Persönlichkeitsentwicklung. An unserem Standort in Köln unterstützen über 50 Mitarbeiterinnen und Mitarbeiter andere Menschen und deren Unternehmen bei ihrer Weiterentwicklung durch Coachings, Konferenzen,...


  • Cologne, Deutschland AXA XL, a division of AXA Vollzeit

    Befristet für 6 Monate in Köln, Deutschland Diese wesentlichen Aufgaben erwarten Dich bei uns: Unterstützung der Kolleginnen und Kollegen im Bereich Operations bei wechselnden Tätigkeiten Pflege von Kunden- und Vertragsdaten im Bestandsmanagementsystem Buchung von Versicherungsprämien Kontrolle ausgehender Rückversicherungszahlungen Du wirst...


  • Cologne, Deutschland Microsoft Vollzeit

    Overview Who we are Microsoft is on a mission to empower every person and every organization on the planet to achieve more. Our culture is anchored on embracing a growth mindset, where anyone can change, learn, and grow. The Mission of the German Business Sales Operations and Sales Excellence Team is to empower the business to be successful and...


  • Cologne, Deutschland HRS GmbH Vollzeit

    HRS ALS UNTERNEHMEN HRS, ein führendes Unternehmen im Bereich Geschäftsreisen, hat es sich zum Ziel gesetzt, jeden Geschäftsreisenden durch innovative Technologie zu begeistern. Mit über 50 Jahren Erfahrung revolutioniert HRS mit ihrer digitalen Plattform, die auf ProcureTech, TravelTech und FinTech ausgerichtet ist, die Art und Weise, wie Unternehmen...


  • Cologne, Deutschland HRS Group Vollzeit

    HRS AS A COMPANY HRS, a pioneer in business travel, aims to elevate every stay through innovative technology. With over years of experience, their digital platform, driven by ProcureTech, TravelTech, and FinTech, transforms how companies and travelers Stay, Work, and Pay. ProcureTech digitally revolutionizes lodging procurement, connecting...


  • Cologne, Deutschland AXA XL, a division of AXA Vollzeit

    Befristet für 6 Monate in Köln, München oder Hamburg, Deutschland Diese wesentlichen Aufgaben erwarten Dich bei uns: Buchungen im Erstversicherungssystem Unterstützende Aufgaben bei der Bearbeitung von internationalen Versicherungsprogrammen Anlage oder Erneuerung von Verträgen im Bestandsführungssystem Unterstützung bei der Archivierung ...


  • Cologne, Deutschland HRS GmbH Vollzeit

    HRS AS A COMPANY HRS, a pioneer in business travel, aims to elevate every stay through innovative technology. With over 50 years of experience, their digital platform, driven by ProcureTech, TravelTech, and FinTech, transforms how companies and travelers Stay, Work, and Pay.ProcureTech digitally revolutionizes lodging procurement, connecting corporations and...


  • Cologne, Deutschland HRS GmbH Vollzeit

    HRS AS A COMPANY HRS, a pioneer in business travel, aims to elevate every stay through innovative technology. With over 50 years of experience, their digital platform, driven by ProcureTech, TravelTech, and FinTech, transforms how companies and travelers Stay, Work, and Pay. ProcureTech digitally revolutionizes lodging procurement, connecting corporations...


  • Cologne, Deutschland HRS GmbH Vollzeit

    HRS AS A COMPANY HRS, a pioneer in business travel, aims to elevate every stay through innovative technology. With over 50 years of experience, their digital platform, driven by ProcureTech, TravelTech, and FinTech, transforms how companies and travelers Stay, Work, and Pay. ProcureTech digitally revolutionizes lodging procurement, connecting corporations...


  • Cologne, Deutschland JD Group Vollzeit

    Deine Aufgaben Führungsverantwortung für das People Reward & Operations Team bestehend aus sieben Mitarbeitenden und zwei Werkstudent:innen Verantwortung für die Personaladministration und das Vertragsmanagement für Deutschland und Österreich mit insgesamt ca. 2.000 Mitarbeitenden Teilverantwortung in spezifischen Aufgabenbereichen auch für...


  • Cologne, Deutschland Waldhausen GmbH & Co. KG Vollzeit

    Logistics Operations Specialist (m/w/d)Waldhausen ist einer der weltweit führenden Anbieter von Reit...


  • Cologne, Deutschland OMP Vollzeit

    Your challenge "> Your team As a Operations Research Consultant, you‘ll join the Delivery team as part of the Customer Solutions organization. The Delivery team delivers the solution and assists customers before, during, and beyond implementation. Once the global design is approved, all project team members join forces to implement all...

  • Operations Support

    vor 2 Monaten


    Cologne, Deutschland Flughafen KölnBonn GmbH Vollzeit

    Unser Flughafen ist ein Treffpunkt für Menschen aus aller Welt. Wir sind das logistische Herz NRWs und verbinden das Rheinland mit mehr als 120 spannenden Reisezielen in Europa und darüber hinaus. Im #TeamCGN zählen Wertschätzung, Verantwortung, Nachhaltigkeit, Innovationsfreude und Teamgeist. Gemeinsam entwickeln wir die Mobilität von morgen. Wir...

  • IT Operations Manager

    vor 6 Monaten


    Cologne, Deutschland BRUDERKOPF GmbH & Co. KG Vollzeit

    BRUDERKOPF - Dein Karrierewegbereiter Bei BRUDERKOPF ist es unsere Mission, talentierte Menschen wie Dich mit renommierten Unternehmen zu verbinden. Wir öffnen die Türen zu Karrieremöglichkeiten, die nicht nur berufliches Wachstum fördern, sondern auch persönliche Leidenschaften und Ziele ansprechen. Unser Mandant - ein angesehener IT-Dienstleister der...