IT Technical Analyst II

vor 4 Monaten

Norderstedt, Deutschland The Sherwin-Williams Company Vollzeit

WILLKOMMEN BEI SHERWIN-WILLIAMS Sherwin-Williams ist das größte Farben- und Lackunternehmen der Welt. Mit einem Umsatz von 18 Milliarden Dollar, mehr als 4.100 Geschäften und 140 Produktions- und Vertriebszentren weltweit. Unsere 60.000 Mitarbeiter rund um den Globus sind vielfältig, innovativ und leidenschaftlich. Mit einer Vielzahl von lohnenden und herausfordernden Möglichkeiten ist Sherwin-Williams ein großartiger Ort, um eine Karriere zu starten und auszubauen. Finden Sie Ihre und kommen Sie noch heute zu uns.

Zur Verstärkung unseres Teams am Standort Norderstedt suchen wir zum nächstmöglichen Zeitpunkt eine/n IT Technical Analyst (M/F/D)

MAIN FUNCTIONS

Under the supervision of the IT Service Assurance Manager Central the IT Technical analyst will work to provide the best user support in region and be sure local and regional IT services meet business expectations. Works primarily to follow HW maintenance and lifecycle and troubleshoot tier 2 incidents tracked on the ticketing system and/or provide German language support to internal customers. Investigate and resolve customer, hardware, software and general system problems that require intermediate and general exposure to a variety of IT support issues Responds to standard and complex inquiries and/or complaints by serving as a liaison between IT staff and internal customers to ensure satisfaction by co-ordinating communications, following up with problems, and serving as a contact point for internal customers. Assist with developing and delivering user training, documentation, operational guidelines and other areas that impact user understanding and operation. Assist with the service compliance of all IT and service assets, with a special focus on end user devices, desktops/laptops/phones/tablets in line with business guidelines (lifecycle) and regulatory requirements. They will be responsible for the accuracy of the information provided and for the replacement of those end user devices Help to implement local/regional procedures and guidelines defined at EMEAI and Corporate level. This must be done in collaboration with the EMEAI and Corporate IT headquarters. Under the supervision of the IT Service Assurance Manager Central the IT Technical analyst will work to provide the best user support in region and be sure local and regional IT services meet business expectations. Works primarily to follow HW maintenance and lifecycle and troubleshoot tier 2 incidents tracked on the ticketing system and/or provide German language support to internal customers. Investigate and resolve customer, hardware, software and general system problems that require intermediate and general exposure to a variety of IT support issues Responds to standard and complex inquiries and/or complaints by serving as a liaison between IT staff and internal customers to ensure satisfaction by co-ordinating communications, following up with problems, and serving as a contact point for internal customers. Assist with developing and delivering user training, documentation, operational guidelines and other areas that impact user understanding and operation. Assist with the service compliance of all IT and service assets, with a special focus on end user devices, desktops/laptops/phones/tablets in line with business guidelines (lifecycle) and regulatory requirements. They will be responsible for the accuracy of the information provided and for the replacement of those end user devices Help to implement local/regional procedures and guidelines defined at EMEAI and Corporate level. This must be done in collaboration with the EMEAI and Corporate IT headquarters.

PROJECTS

Provide assistance with projects and works in conjunction with the service delivery team when necessary to complete regional projects Provide assistance for any projects driven from Corporate IT that can affect user activity from an IT point of view (new software deployment, new Client OS training, technology refresh

POSITION REQUIREMENTS 

FORMAL EDUCATION:

At least 2 years of IT experience Microsoft, Citrix, Cisco, Dell ITIL Framework knowledge or certification Project Management skill

KNOWLEDGE & EXPERIENCE:

2-5 years of experience regarding the management of complex IT environments. In-depth Knowledge of Windows client based OS and Microsoft Office Suite and preferred expertise and experience on server OS (Vmware and Microsoft), DBMS (MS SQL Server) and communication networks. Strong written and verbal communication skills – German & English. Excellent presentation and interpersonal skills. Ability to prioritize and execute tasks in a high-pressure environment. Ability to work in a team-oriented, collaborative environment.


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