Desktop Support Specialist
vor 4 Wochen
We at LAN-IT 24 (Germany) are currently looking for IT Supporters / IT Engineer for Munich Germany
Start: ASAP
Full time (Mon-Fri/40 hour )
100% Onsite
The Role
Responsibilities for Desktop Support Specialist:-
- Complete detailed reports listing requests to technical assistance, steps taken to resolve them, and the specific dates/individuals involved
- Act as the initial point of contact for all computer and system related concerns from clients or other employees
- Assist management in creating training materials pertaining to computer troubleshooting and usage
- Organize and file documentation pertaining to warranties and instructional guides for computer hardware
- Maintain a working log detailed all required system updates, as well as the date of completion
- Attend in-person meetings with clients to analyze, troubleshoot and diagnose hardware problems
- Resolve technical issues related to network interruptions
- Install and configure computer systems and applications within the company
- Technical knowledge
- Windows & Mac operating system knowledge
- Advantage if Linux is there. Not mandatory
- Good knowledge on rebuilding Mac and Windows
- Good knowledge about basic windows and Mac Troubleshooting
- Able to troubleshoot audio video devices
- Should have knowledge in hosting virtual meeting
Ideal Profile
Skiils :-
- Minimum 3 years of experience in IT working as Telecom and Webcast technician
- Minimum bachelor’s degree in computer science, Engineering or related discipline
- Experience using collaboration and conferencing tools such as Cisco Webex, Microsoft Teams
- Experience with Vyopta, Synergy sky, Magic Info, Cisco TMS and Expressway is a plus
- Technical, analytical, and presentation skills with a high degree of self-motivation and can-do attitude with strong MS office skills
- Ability to work in a dynamic environment and adhere to tight deadlines
- Resilient and result driven to meet the required deadlines
- Proficiency in Both German and English required
What's on Offer?
- Leadership Role
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