Sr. Desktop Support Specialist
vor 7 Monaten
About Fisker Inc.
California-based Fisker Inc. is revolutionizing the automotive industry by developing the most emotionally desirable and eco-friendly electric vehicles on Earth. Passionately driven by a vision of a clean future for all, the company is on a mission to become the No. 1 e-mobility service provider with the world’s most sustainable vehicles. To learn more, visit
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Job Summary:
Duties/Responsibilities:
- Coordinates with managers and users to identify systems problems; assesses severity of the issues and prioritizes responses as appropriate.- Assist staff with day-to-day Windows/OSX devices and Software related issues.- Maintain a Ticketing System with up-to-date information on ticket progress.- Complete assigned tickets in a timely manner within SLA.- Ability to complete complex technical task under pressure.- Serve as a contact as a service matter expert on technology, process, and procedures with IT.- Performs other related duties as assigned.
Required Skills/Abilities:
- Excellent verbal and written communication skills.- Excellent people skills with a proven ability to collaborate with a team.- Excellent analytical and critical thinking skills.- Extensive knowledge of computer systems and programming.- Excellent organizational skills and diligence.- Proficient with Microsoft O365, Intune, Atlassian, Service Now and other IT related software.- Proficient with or able to quickly learn systems and software used by the organization.
Education and Experience:
- Bachelor’s degree in Computer Science or related field required.- Three to five years of information systems experience preferred.- Strong knowledge of current Windows & Mac OSX operating systems.
Physical Requirements:
- Prolonged periods sitting at a desk and working on a computer.- Must be able to lift up to 15 pounds at times.- Must be willing to work overtime if necessary.
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