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Technical Support Specialist
vor 4 Monaten
Bluebeam develops innovative technology software solutions that set the standard for collaboration and workflow efficiency for Architects, Engineers and Construction professionals worldwide. We have several offices in the US, as well as Stockholm, Copenhagen, London,and Brisbane and we're now looking for a self motivated **Technical Support Specialist** to join our team in Munich.
Please note this role will be a hybrid role with 1 day a week spent in our Munich office located at Konrad-Zuse-Platz, 81829
**Responsibilities**
- Serve as a front-line contact for our DACH customers by answering technical support inquiries.
- Create and translate internal and external documentation for technical issues and known best practices.
- Analyze, verify, find workarounds and/or report software bugs to Senior specialists and our engineering department.
- Act as an advocate for the customer and effectively communicate feedback to and from internal departments.
- Assist internal teams understanding technical issues for our internal systems and subscription services.
- Assist with other miscellaneous projects as assigned - because you're flexible This includes working inter-departmentally to support Bluebeam philosophies and goals.
**What we're looking for in you**
- Customer service skills, help our customers solve problems with a positive attitude and helpful spirit.
- Fluency with written and verbal communication skills in BOTH English and German
- Minimum 2 years of Technical Support experience dealing with external customers preferably within a software/hardware technology or IT company.
- Solid technical/computer proficiency, good knowledge and understanding of Microsoft Windows OS (10,11), web browsers, as well as Cloud/SaaS solution and subscription license management.
- Strong troubleshooting methodology
- Well organized, detail oriented, and able to prioritize numerous tasks and job responsibilities
Bonus points if you have previous experience in:
- PDF software
- CAD software
- AEC industry
- JIRA, Confluence, or Salesforce
- CompTIA or Microsoft MTA Certifications
- Supporting SaaS environments, Integrations and APIs
**What we offer**:
- Competitive compensation and benefits package
- Can
- cover
- eligible
- dependents
- such
- as
- a
- spouse/partner
- and/or
- children
- Can
- cover
- eligible
- dependents
- such
- as
- a
- spouse/partner
- and/or
- children
- Can
- cover
- eligible
- dependents
- such
- as
- a
- spouse/partner
- and/or
- children
- Can
- cover
- eligibl
- dependents
- such
- as
- a
- spouse/partner
- and/or
- children
- Work-life balance fostered through a culture of diversity, inclusion, and appreciation of individual lifestyle needs
- You will have the opportunity for continuous professional development
- People-focused, entrepreneurial start-up culture with the backing of a stable, global, corporate entity - Nemetschek
**Does this sound like you? If so, then please send the following**:
- Your CV (in English)
- Optional - a cover letter that reflects your personality and why you're interested in joining Bluebeam (in English)
**About Bluebeam**
Bluebeam develops innovative technology solutions that set the standard for collaboration and workflow efficiency for Architects, Engineers and Construction professionals worldwide. Our award-winning software, Bluebeam Revu, and our cloud-based collaboration platform, Bluebeam Studio, continue to serve as essential workflow solutions that connect all projects and teams, increasing productivity while saving both time and money. Our solutions help build some of the world's most innovative projects, from state-of-the-art hospitals, multi-million-dollar transportation systems to iconic buildings. With offices in the US and Europe, Bluebeam is rapidly expanding its global presence and looking for talented individuals to join our team, both domestically and abroad.
**_ Bluebeam is proud to be an equal opportunity workplace. We are committed to equal opportunity regardless of race, colour, ancestry, religion, gender, gender identity, parental or pregnancy status, national origin, sexual orientation, age, citizenship, marital status, disability, or veteran status._**:
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