Infra. Technology Specialist

vor 3 Wochen


Munich, Deutschland Cognizant Technology Solutions Vollzeit

**Job Title: Infrastructure Technology Specialist (M/F/D)**
**Location: Munich, Germany**
**Type: permanent role**:
Cognizant engineers, modern businesses. As one of the largest global professional services companies we help clients modernize technology, reimagine processes and transform experiences so they can stay ahead in our fast-changing world. Together, we’re improving everyday life.

We're now looking for an individual, who would like to take on the exciting and challenging role as an Infrastructure Technology Specialist with us.

**Responsibilities**:

- Provide IT support to colleagues via various channels.
- Log, track, and manage support requests and incidents.
- Troubleshoot technical issues in a corporate computing environment.
- Proficiently handle Windows 10, Office 365, Teams, and mobile technology.
- Perform user administration tasks, including cabling and patching.
- Collaborate with regional offices and suppliers to resolve support issues.

**Key Requirements**
- A minimum of 4 years' experience in IT support within a corporate environment.
- Strong troubleshooting skills in a corporate computing environment.
- Proficient in investigation and diagnostic techniques.
- Expertise in Microsoft Windows 10 and the Microsoft Office 365 suite, including Teams.
- Familiarity with iPhone/iPad technology and mobile apps.
- Capable of performing general user administration tasks.
- Knowledge of data/voice cabling and patching.
- Experience with Citrix XenApp/XenDesktop is a plus.

**Skills and Certifications**:

- Experience working with Legal tools in the legal sector.
- Familiarity with the iManage Document Management System.
- Experience using ServiceNow for ticket logging.
- Microsoft Certified Desktop Support Technician (MCDST) certification or higher.
- Working knowledge of ITIL/Service management best practices.
- Accredited ITIL certification (Foundation level).
- Experience in leading small projects.

**Competencies (Non-Technical)**:

- Strong and confident communicator in English.
- Possesses a positive attitude, is well-motivated, and eager to learn.
- Able to work independently, take initiative to resolve support issues, and assume responsibility.
- Demonstrates commitment and energy, including the ability to work outside of regular office hours when necessary.
- Excellent interpersonal skills with the ability to work effectively as part of a team.

**Who are we?**

Cognizant (CTSH) is one of the world’s leading professional services companies, transforming clients’ business, operating and technology models for the digital era. Our industry-based, consultative approach helps many of the best-known organizations in every industry and geography envision, build and run more innovative, efficient businesses.

We engineer modern businesses to improve everyday life.

**Employee Status **:Full Time Employee

**Shift **:Day Job

**Travel **:No

**Job Posting **:Aug 24 2023

**About Cognizant


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