Client Service Account Manager, Payments
vor 1 Monat
Client Service Account Manager, Payments & Cash Management (m/w/d)
Permanent contract|Frankfurt am Main|Banking operations processing
Client Service Account Manager, Payments & Cash Management (m/w/d)
Frankfurt am Main, Germany Permanent contract Banking operations processing
Ihre aufgaben
Ihre Aufgaben
Betreuung der Kundenaktivitäten und Überwachung der Service Qualität für das verantwortliche Kundenportfolio, inkl. definierter Kunden Zeitnahe und umfassende Beantwortung aller Kundenanfragen des verantwortlichen Kundenportfolio Proaktive Kundenkommunikation sowie interne Nachverfolgung und Eskalation bei Service Problemen Koordination des Onboarding von Neukunden Management bzw. Unterstützung von Implementierungsprojekten inklusive Vertragsvorbereitung, Kontoeröffnung, Testkoordination, Protokollierung von Projektsitzungen, etc. Kunden-Stammdatenverwaltung Informationsbeschaffung zum Geschäft und der Strategie der betreuten Kunden Teilnahme an Kundenterminen gemeinsam mit dem Cash Management Sales Manager Vorbereitung und Durchführung von jährlichen Client Service Reviews Aufgaben rund um die Abwicklung von Inlandsgarantien
Ihr profil
Erfahrung und technische Qualifikation
Abgeschlossenes Studium zum Bachelor oder Master in Finanzen, Betriebswirtschaftslehre oder vergleichbare Qualifikation (Banklehre bzw. Zusatzqualifikation) Mehrere Jahre Berufserfahrung in einer Bank oder im Bereich Corporate Treasury, idealerweise davon im internationalen Cash Management Grundverständnis für Compliance, KYC-Prozesse und Risikomanagement Verständnis für den Aufbau und die geschäftlichen Besonderheiten der Kundenorganisation Ausgezeichnete Deutsch- und Englischkenntnisse in Wort und Schrift, eine weitere Sprache ist von Vorteil Gute Kenntnisse in MS Office (Word, Excel, PowerPoint, Outlook), Erfahrung im Datenmanagement ist von VorteilKompetenzen und persönliche Fähigkeiten
Hohes Maß an Kundenorientierung und Einfühlungsvermögen Stark ausgeprägte Kommunikationsfähigkeiten sowie Präsentationsfähigkeiten Unternehmerisches Denken & Handeln Selbständige und proaktive Arbeitsweise mit hoher Detailgenauigkeit und gutem Zeitmanagement Freude an der Arbeit in einem Umfeld, dass sich ständig weiterentwickelt und Veränderungen unterworfen ist Hoher Qualitätsanspruch an sich und Andere Teamfähig und Zielorientiert
Was wir bieten
Die Société Générale ist einer der größten Finanzdienstleister der Eurozone. Die Gruppe beschäftigt mehr als Mitarbeiter, ist in 61 Ländern vertreten und begleitet täglich 31 Millionen Kunden weltweit. Die Teams der Société Générale bieten Privat- und Firmenkunden sowie institutionellen Investoren Beratung und Dienstleistungen. Im Bereich Corporate & Investment Banking entwickelt die Bank Finanzlösungen für ihre Kunden in den folgenden fünf Kompetenzfeldern: Investment Banking, Finanzierung, Marktaktivitäten, globales Transaction Banking und Zahlungsverkehr sowie Investor Services.
Ihr umfeld
Sie stellen einen hervorragenden Kundenservice für ausgewählte Kunden rund um Payments und Cash Management sicher. Daneben betreuen Sie ein Portfolio von weiteren Kunden und koordinieren die Implementierung von Cash Management Lösungen für Ihr Kundenportfolio.
Sie knüpfen exzellente Kontakte auf allen Ebenen innerhalb der Organisation Ihrer Kunden und sind Hauptansprechpartner für jegliche Art von Anfragen.
Die Rolle erfordert ein hohes Maß an Kundenorientierung, detaillierte Kenntnisse der betrieblichen Abläufe, gute Planungs- und Kommunikationsfähigkeiten sowie professionelle Integrität. Sie sind Teamplayer und verfügen über ausgezeichnete zwischenmenschliche und kommunikative Fähigkeiten.
We are an equal opportunities employer and we are proud to make diversity a strength for our company. Societe Generale is committed to recognizing and promoting all talents , regardless of their beliefs, age, disability, parental status, ethnic origin, nationality, gender identity, sexual orientation, membership of a political, religious, trade union or minority organisation, or any other characteristic that could be subject to discrimination.
Reference: 23000P0I Entity: SG CIB Starting date: immediate Publication date: 2023/09/04 Share Client Service Account Manager, Payments & Cash Management (m/w/d)-
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