Senior Client Management Associate

vor 3 Wochen


Frankfurt am Main, Deutschland Daniel Alexander Recruitment Vollzeit

A leading Financial Services company based in Central London is looking to recruit a 'Senior Client Management Associate'.

This role is paying up to OTE 110k Euros, (90k basic, dependant on experience).

This is a permanent role with a Hybrid working structure.

**Responsibilities**:

- Participate in pre-sales meeting to provide sales with the necessary support to transition clients over to BAU support model
- Work with Client Management, Client Service, Operations and Production support teams within the Global Payments Business to help provide clients with accurately and timely support.
- Assistance with designing client training and processes for the Global Payments systems and products available.
- Support onboarding new clients, including client set up and training clients on all available system features and products.
- Provide escalation support to the Client Support team.
- Review Client interaction on Monthly/ quarterly basis to analyse and report - Number of Investigation, number of transactions, transaction value, currencies traded in.
- Build an approach per client, working with the sales team, to reduce number of investigations, increase transactions, and encourage local currency trades.
- Work with internal teams to improve investigation turnaround time where possible, by identifying and raising automation, bugs and enhancement request.
- Work with the Global Client Management team on business projects and initiatives.
- Travel for client visits when required.

**Qualifications/Skills/Experience**:

- Interest in Finance.
- Previous client facing experience gained within financial services industry preferable.
- Understanding of the payments services industry preferable.
- Self-reliant and confident working within a small team with exposure to key business stakeholders.
- Strong attention to detail and accuracy.

This is a fantastic opportunity with excellent benefits and career prospects.

PLEASE APPLY NOW

**Salary**: 90,000.00€ - 110,000.00€ per year

Application Question(s):

- Are you prepared to travel on client visits, a minimum of twice a month?

**Experience**:

- client services or Account Management: 2 years (required)
- Line management: 2 years (required)

**Language**:

- fluent German (required)

Work Location: In person



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