Senior Client Success Manager
vor 4 Wochen
Client Success Management - works with issuers and processors to ensure that the issuers can perform on the level they need to operate.
To provide regular, structured, proactive operational guidance for assigned clients, including ongoing client engagement, monthly operational reviews, participation in quarterly and annual business reviews and on an ad-hoc basis, as required.
To maintain Operational Account Plan and delivery roadmaps for assigned clients, supporting key client strategic goals.
To be the functional expert for their client's processing and operational business.
To coordinate complex client issues and manage client escalations within their assigned portfolio.
To perform pre-project consulting and support clients with the preparation for implementation projects.
Client Delivery Leadership
To liaise across Client Service teams and coordinate actions to deliver client goals.
To coordinate across all other business departments & functions to ensure strategic alignment & effective delivery of Visa and client initiatives.
To provide consultancy on local operational, regulatory and payment systems knowledge, where relevant.
Client Business Optimization
To identify opportunities to optimize Authorization, billing and dispute performance management.
To identify processing efficiencies through operational client knowledge.
Visa Product and Service Enablement
To provide consultancy for Visa’s products and Services.
To coordinate, communicate and govern client readiness for mandates, enterprise and market initiatives, including, but not exclusive to, Business Enhancements.
Operational Resilience Support
To disseminate approved Corporate Communications’ messages to clients and maintain ongoing interaction with clients to meet their specific needs throughout a crisis event, coordinating and escalating queries where appropriate (as per agreed Crisis Management Plan).
This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office 2-3 set days a week (determined by leadership/site), with a general guidepost of being in the office 50% or more of the time based on business needs.
Qualifications
• Significant experience in a customer support role in financial services, payment card, software or information services.
• Bachelor’s degree or equivalent experience.
• Excellent verbal, written, presentation and interpersonal skills are required.
• Must have in-depth knowledge of Authorizations, Clearing & Settlement & back office processing.
• Must have a good working knowledge of payments network and processing services.
• Must be a self-starter with proven abilities in organizational, conceptual, and logical problem solving.
• Client focus with proven ability to establish productive working relationships with staff and management at all levels.
• Ability to set priorities and manage customer expectations. Work both as part of a team and independently.
• Strong technical aptitude with the ability to absorb technical information and apply to business solutions.
• Proficiency providing technical and consultative support to external customers and identify business needs.
• Demonstrate ability to work in a complex organization to determine business and customer needs, providing the best solution to meet those needs.
• Working knowledge of Microsoft Office.
• Fluent in German and English.
Additional Information
Visa is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.
Wir haben weitere aktuelle Stellen in diesem Bereich, die Sie unten finden können
-
Senior Client Success Manager
vor 4 Wochen
Frankfurt, Deutschland VISA VollzeitJob Description And Responsibilities Client Success Management - works with issuers and processors to ensure that the issuers can perform on the level they need to operate. To provide regular, structured, proactive operational guidance for assigned clients, including ongoing client engagement, monthly operational reviews, participation in...
-
Senior Client Success Manager
vor 3 Wochen
Frankfurt, Deutschland VISA VollzeitJob Description And Responsibilities Client Success Management - works with issuers and processors to ensure that the issuers can perform on the level they need to operate. To provide regular, structured, proactive operational guidance for assigned clients, including ongoing client engagement, monthly operational reviews, participation in...
-
Client Success Executive
Vor 7 Tagen
Frankfurt am Main, Deutschland BRUIN Financial VollzeitPermanent - Frankfurt, **Ref**: 33638 Our client is the digital advisory arm of a global investment management house. It is an innovative, digital-first start-up that focusses on delivering technology solutions, instead of traditional investment products. They are now seeking a **Client Success Executive** to join their growing Client & Sales team in**...
-
Customer Success Manager
Vor 7 Tagen
Frankfurt, Deutschland expand group VollzeitTitle:Customer Success Manager/KundenerfolgsmanagerLocation:Frankfurt, GermanyThe Role:This is a great opportunity to work with a smaller, tight-knit company who value their company culture, customer satisfaction and work/life balance.My client is looking for a passionate and results-oriented Customer Success Manager to join their growing team. You'll play a...
-
Customer Success Manager
vor 4 Wochen
Frankfurt, Deutschland expand group VollzeitTitle:Customer Success ManagerLocation:Frankfurt, GermanyThe Role:This is a great opportunity to work with a smaller, tight-knit company who value their company culture, customer satisfaction and work/life balance.My client is looking for a passionate and results-oriented Customer Success Manager to join their growing team. You'll play a key role in...
-
Senior Vice President, Client Service Manager
vor 4 Wochen
Frankfurt, Deutschland THE BANK OF NEW YORK MELLON CORPORATION VollzeitBring your ideas. Make history. BNY Mellon offers an exciting array of future-forward careers at the intersection of business, finance, and technology. We are one of the world's top asset management and banking firms that manages trillions of dollars in assets, custody and/or administration. Known as the “bank of banks” - % of the world’s top...
-
Senior Client Executive
vor 3 Wochen
Frankfurt am Main, Hessen, Deutschland NTT DATA Services VollzeitReq ID: 277959 Competitive salary | Germany - mobile working At NTT DATA Services, we know that with the right people on board, anything is possible. The quality, integrity, and commitment of our employees are key factors in our company's growth, market presence and our ability to help our clients stay a step ahead of the competition. By hiring the best...
-
Senior Client Executive
vor 4 Wochen
Frankfurt am Main, Hessen, Deutschland NTT DATA Services VollzeitReq ID: 277959 Competitive salary | Germany - mobile working At NTT DATA Services, we know that with the right people on board, anything is possible. The quality, integrity, and commitment of our employees are key factors in our company's growth, market presence and our ability to help our clients stay a step ahead of the competition. By hiring the best...
-
Senior Project Manager
vor 2 Monaten
Frankfurt, Deutschland THRYVE VollzeitCompany Overview: My client pioneers the integration of 3D data with instant3Dhub, empowering companies to build responsive, interactive applications seamlessly. Our platform facilitates direct referencing of industrial 3D data, enhancing applications across the entire lifecycle, from engineering to after-sales.Position: Technical Project ManagerLocation:...
-
Customer Success Manager
vor 1 Monat
Frankfurt, Deutschland XM Cyber VollzeitXM Cyber is a leading hybrid cloud security company that’s changing the way organizations approach cyber risk. XM Cyber transforms exposure management by demonstrating how attackers leverage and combine misconfigurations, vulnerabilities, identity exposures, and more, across cloud and on-prem environments to compromise critical assets. With XM Cyber, you...
-
Senior Associate, Client Service
vor 4 Wochen
Frankfurt, Deutschland THE BANK OF NEW YORK MELLON CORPORATION VollzeitSenior Associate, Treasury Services Client Service Bring your ideas. Make history. BNY Mellon offers an exciting array of future-forward careers at the intersection of business, finance, and technology. We are one of the world's top asset management and banking firms that manages trillions of dollars in assets, custody and/or administration. Known as...
-
Frankfurt, Deutschland Moody's VollzeitMoody’s is a developmental culture where we value candidates who are willing to grow. So, if you are excited about this opportunity but don’t meet every single requirement, please apply! You may be a perfect fit for this role or other open roles. Moody's is a global integrated risk assessment firm that empowers organizations to make better decisions. ...
-
Customer Success Manager DACH
vor 2 Monaten
Frankfurt, Deutschland Jedox VollzeitYour Responsibilities The Customer Success Manager role sits at the core of our business. It provides front-line guidance and support to all areas of our business and contributes to decisions that impact Jedox’ growth every day. As a trusted advisor, your role will center around understanding the diverse needs and use cases across our clientele and...
-
Customer Success Manager DACH
vor 3 Wochen
Frankfurt, Deutschland Jedox VollzeitYour Responsibilities The Customer Success Manager role sits at the core of our business. It provides front-line guidance and support to all areas of our business and contributes to decisions that impact Jedox’ growth every day. As a trusted advisor, your role will center around understanding the diverse needs and use cases across our clientele and...
-
Client Success Manager
vor 2 Monaten
Frankfurt, Deutschland Cashlink Technologies GmbH VollzeitDeine AufgabenDu bist der erste Kontakt und laufende Ansprechperson für unsere B2B KundenDu übernimmst u.a. das Onboarding und die Betreuung und Beratung der neuen Investment PlattformenDu entwickelst und vertiefst unser bestehendes Netzwerk mit unseren Software-Kunden weiterDu unterstützt unsere Kunden, damit diese am Markt erfolgreich sindDu...
-
Country Account Manager for Germany
vor 3 Wochen
Frankfurt, Deutschland FICO VollzeitFICO (NYSE: FICO) is a leading global analytics software company, helping businesses in 90+ countries make better decisions. Join our world-class team today and fulfill your career potential!The Opportunity“Are you looking for a career in sales where the company you represent truly believes in delighting its customers and where the solutions, you’re...
-
Country Account Manager for Germany
vor 4 Wochen
Frankfurt, Deutschland FICO VollzeitFICO (NYSE: FICO) is a leading global analytics software company, helping businesses in 90+ countries make better decisions. Join our world-class team today and fulfill your career potential!The Opportunity“Are you looking for a career in sales where the company you represent truly believes in delighting its customers and where the solutions, you’re...
-
(JUNIOR) BUSINESS CLIENT SERVICES MANAGER
Vor 2 Tagen
Frankfurt, Deutschland 360T VollzeitYour responsibilities We are currently looking for a highly motivated (Junior) Business Client Services Manager to strengthen our Business Client Advisory Services team. The team’s mission is to provide an excellent client experience by delivering valuable business support to external and internal stakeholders and thereby contributing to the overall...
-
Frankfurt, Deutschland Moody's VollzeitMoody's is a developmental culture where we value candidates who are willing to grow. So, if you are excited about this opportunity but don't meet every single requirement, please apply! You may be a perfect fit for this role or other open roles.Moody's is a global integrated risk assessment firm that empowers organizations to make better decisions.At...
-
Client Service Manager im Asset Management
vor 2 Wochen
Frankfurt, Deutschland Commerzbank AG Deutschland VollzeitDeine Aufgaben als Client Service Manager*in sind: Du - arbeitest mit den (Senior) Sales und Client Relationship Manager*innen bei der Bereitstellung und Kommunikation von Kundeninformationen zusammen - beantwortest allgemeine Kundenanfragen sowie bereichs- und abteilungsübergreifende Anfragen und erstellst Ad-hoc-Kundenberichte - koordinierst...
