Customer Service

vor 4 Monaten

Düsseldorf, Deutschland Lotus Bakeries Vollzeit

To support us in handling the regular day-to-day business within the Customer Service and Logistics department and being the contact person for internal and external customers. In this role you will report to the Supply Chain Manager.

Order entry and EDI order processing including availability checks in inventory management and invoicing Direct written and telephone communication with our B2B customers, including the processing of customer complaints and delivery status enquiries in the area of logistics Creating delivery notes to ensure the smooth dispatch of goods to our customers Goods replenishment in our plants as required, taking into account production capacities, optimized order sizes and avoiding spoilage Inventory monitoring and correction postings to ensure reliable stock levels at all times Support feasibility checks for promotions incl. additional cardboard materials and displays Close collaboration with internal stakeholders such as sales, marketing, our production plants and external logistics service providers Support in the creation and maintenance of the internal forecast, taking into account the monthly S&OP rhythm Creation of ad-hoc analyses using BI Analysis Successfully completed commercial/logistical apprenticeship (IHK certified) Knowledge of SAP (SD, MM), MS Office (esp. Excel) and IBP as advantage Very good written and spoken German and good English skills Preferably logistics experience in the FMCG sector Very good commercial understanding with a structured and conscientious way of working Strong communication skills Team spirit (TOP Values Lotus Bakeries: Team Work, Open Dialogue, Passion)

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