Customer Service Advocate in Pharmaceutical Industry
vor 8 Stunden
Company Overview
Our client is a renowned global player in the pharmaceutical industry, with a strong presence worldwide. They specialize in providing high-quality raw materials and performance ingredients, operating under a hybrid manufacturing and global sourcing model.
Job Description
The ideal candidate will be responsible for maintaining a positive and professional attitude towards customers at all times, responding promptly to inquiries, and resolving complaints through various communication channels.
The role involves processing sales and purchase orders, modifications, shipments, and warehouse instructions, as well as coordinating product imports and managing customer feedback.
Key responsibilities include issuing Sales Order Confirmations and delivery notes, ensuring accuracy in all communications, tracking shipments, and following up on timely deliveries.
The successful candidate will work closely with internal teams, including procurement and demand planning, to ensure smooth order processing and compliance with customer specifications and quality standards.
Required Skills and Qualifications
- High school diploma or equivalent required.
- Over 5 years of experience in customer service or a related field preferred.
- Strong proficiency in MS Office, especially Excel, and customer service software (e.g., SAP, SAGE, SQL, TMS tools).
- Excellent interpersonal and communication skills, both verbal and written.
- Proficiency in English; additional language skills are a plus.
- Ability to remain calm and composed when handling challenging customer situations.
- Experience in supply chain, logistics, or pharmaceutical industries is an asset.
Benefits
- Opportunities for remote work.
- Professional growth and development opportunities.
- Access to a global network of experts in the pharmaceutical industry.
- A collaborative and supportive team environment.
Salary Information
The estimated salary range for this position is between $60,000 and $80,000 per year, depending on qualifications and experience.
This role offers a competitive compensation package, commensurate with industry standards and reflecting the value of the candidate's expertise and contributions.
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