Junior Digital Customer Experience Manager
vor 1 Monat
The following challenges await you:
As a Junior Digital Customer Experience Manager (m/f/d), you will support our business units in driving forward the customer-centred digital transformation. Your focus will be on innovative solutions along all Heraeus digital customer touchpoints. You will be responsible for your own sub-projects or workstreams and work together with our teams of business and IT experts on customer-centric concepts and their implementation along the (digital) customer interaction points. You will support the project team in creating analyses and collecting customer insights in order to identify optimisation potential from a user-oriented and business perspective, substantiate hypotheses and derive recommendations for action. You will help to identify relevant IT solutions in the customer experience environment, develop customised solutions with our IT partners and implement these together. By proactively supporting our business units, you will make a significant contribution to the optimisation and further development of customer experience in an end-to-end approach.Your Profile:
Successfully completed university studies in the economic or technical/economic field (e.g. business administration or business informatics) or a comparable qualification High interest in and affinity for customer experience topics along all customer touchpoints, e.g. in the area of web or e-commerce Initial experience in the design and implementation of innovative solutions in the areas of marketing, sales or customer service using user-centred methods (e.g. personas, customer journeys) desirable Initial experience in project and stakeholder management Confident appearance with very good communication skills in German and English, assertiveness and a high degree of independenceYour Benefits:
Attractive Compensation – strong basic salary according to the chemical industry collective agreement, annual bonuses (holiday pay, Christmas bonus, future amount), seniority leave, as well as enhancement of statutory long-term care insurance with supplementary nursing care insurance Financial Additional Benefits – support for private pension provision, life phase account for paid leave (e.g., sabbatical, earlier retirement), subsidies for public transport, discounts at many (online) shops Regular Working Hours – 37.5 hours per week, compensation for overtime with time off, seniority leave, 30 days of annual leave, special leave for special occasions Health & Well-being – company medical service with comprehensive preventive examinations, sports activities, social counseling, and in-house staff canteen with daily freshly prepared meals-
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vor 1 Tag
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Hanau, Deutschland Heraeus VollzeitDas können Sie bewegen: Als Junior Digital Customer Experience Manager (m/w/d) unterstützen Sie unsere Geschäftsbereiche dabei, die kundenzentrierte Digitale Transformation voranzutreiben. Dabei liegt Ihr Fokus auf innovativen Lösungen entlang aller digitalen Kundentouchpoints von Heraeus. Sie sind verantwortlich für eigene Teilprojekte oder...
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