Head of Customer Experience Management
vor 5 Monaten
**Lächeln zaubern ist Teamwork Machen Sie mit Bei Kulzer.**:
Als eines der weltweit führenden Dentalunternehmen ist Kulzer seit über 85 Jahren verlässlicher Partner für Zahnärzt:innen und Zahntechniker:innen. Kulzer steht für zuverlässige und innovative Dentalprodukte. Dafür arbeiten weltweit 1.400 engagierte und hochqualifizierte Mitarbeitende an insgesamt 26 Standorten.
Mit unserer jahrzehntenlange Expertise auf dem Dentalmarkt bieten wir Ihnen eine sinnstiftende und zukunftsgerichtete Tätigkeit und die Möglichkeit, sich gemeinsam mit uns weiterzuentwickeln. Freuen Sie sich auf zeitgemäße und agile Arbeitsformen, ein wertschätzendes Miteinander, tolle Benefits und Spaß, bei dem was wir tun - jeden Tag.
**Werden Sie Teil unseres Teams als**
**Head of Customer Experience Management (m/w/d)**:
Standort Hanau, Vollzeit, unbefristet
**Hiermit zaubern Sie Lächeln**:
- Die Position ist in dieser Form neu geschaffen und soll dazu beitragen, dass die Kunden des Unternehmens über verschiedene digitale Kanäle Schritt für Schritt begleitet und individuell weiterentwickelt werden. Ziel ist die Gestaltung einer "Customer Journey", auf der jeder Kunde mit geeignetem Content versorgt wird.
- Verantwortung für die Entwicklung und Umsetzung einer unternehmensweiten „Customer Experience“ im Rahmen der Digitalisierungsstrategie des Unternehmens.
- Führung, Motivation, Coaching und Weiterentwicklung eines aufzubauenden Teams mit 2 Mitarbeitenden.
- Training des Teams in Richtung auf eine noch fokussiertere Customer Experience.
- „Ausstrahlungswirkung“ für die internationalen Marketingkollegen und Training der internationalen Marketing-Abteilungen in der Anwendung der erstellten Konzepte.
- Rolle als Treiber und Initiator für neue Ansätze im Customer Experience Management.
- Entwicklung der Marketing-Technologie-Landschaft des Unternehmens hin zu einer integrierten Customer Experience Management-Plattform.
- Design von digitalen Customer Journeys im Rahmen von Multi-Channel-Kampagnen.
**Das bringen Sie mit**:
- Abgeschlossenes betriebswirtschaftliches oder vergleichbares Hochschulstudium, idealweiser mit Marketing-Schwerpunkt.
- Mehrjährige Berufserfahrung in den Bereichen Digital Marketing, Customer Experience und/oder Customer Journey Management.
- Alternativ Erfahrung als Projektmanager in einer Digital-Agentur.
- Branchenhintergrund ideal in der Pharma
- oder Medizintechnikbranche mit Erfahrung im b2b-Marketing.
- Erste Führungserfahrung in Verbindung mit einem coachingorientierten und empathischen Führungsstil.
- Fließende Deutsch
- und Englischkenntnisse.
**Damit bringen wir Sie zum Strahlen**:
Je nach Standort können die Leistungen variieren.
Weiterentwicklungsmöglichkeiten
Kantine
internationale Austauschprogramme
Homeoffice-Möglichkeiten
flexible Arbeitszeiten
Fahrtkostenzuschuss ÖPNV
Einarbeitungsprogramme
betriebsärztlicher Dienst
betriebliche Altersvorsorge
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