Customer Support Germany

vor 2 Wochen


Frankfurt, Deutschland Extron Vollzeit

Job Description

The position of Customer Support is a sales and support position within a technical environment handling sales and general technical issues.

General Responsibilities:

Develop and maintain close relationships with resellers Develop technical knowledge and understanding of the audiovisual market Work closely with (field) management and sales team Provide excellent customer service Support of all Extron products Issue and follow-up on quotations Handle customer requests Ensure database accuracy Coordinate the Extron Institute attendees and participate in lunches and/ or dinners with customers Assist in resolving minor client issues Utilize marketing tools such as website, catalog and price guide Know sales policies and procedures and reseller pricing levels

Must have skills:

2 years of experience in a B2B customer service department Technically literate or have affinity with technical products Native-level German speaker with excellent verbal and written communication skills and fluent in English. Initiative, adaptability, representative and professional attitude Strong attention to details, highly organized, computer literate Ability to prioritize tasks and requests Ability to work well in a fast-paced professional office environment

Our offer:

Extensive training programs Top industry salary International environment Professional teams And more.

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