Head of Customer Support
vor 3 Wochen
Wer im Vertrieb arbeiten möchte, ist bei uns an der richtigen Stelle Wir vermitteln bei attraktiven Kunden deutschlandweit Top-Jobs im Bereich Sales - gleich bewerben und mit AVANTGARDE Experts garantiert durchstarten
Für unseren Kunden, einen erfolgreichen Automobilclub in Frankfurt am Main, besetzen wir folgende Position in unbefristeter Festanstellung:Head of Customer Support (m/w/d)
DEIN AUFGABENPROFIL
- Führung des stetig wachsenden und ca. 90-köpfigen Customer Support-Teams mit ca. acht Direct Reports
- Innovation und Umstrukturierung interner Kundenservice-Prozesse zur Effizienzsteigerung
- Stetiges Vorantreiben der Digitalisierung in diversen Abläufen (bspw. durch Einführung der KI)
- Übernahme von operativen Tätigkeiten
- Enge Zusammenarbeit sowie direkte Berichtslinie an die Geschäftsleitung
DEIN QUALIFIKATIONSPROFIL
- Abgeschlossene Berufsausbildung oder abgeschlossenes Studium
- Ab 10 Jahren Erfahrung im Bereich Customer Service
- Minimum fünf Jahre Führungserfahrung - u.a. in der Führung von Führungskräften
- Ausgeprägte Kundenorientierung und Problemlösungsfindung
- Fähigkeit zum effizienten Change Management
- Empathie sowie Durchsetzungsvermögen bei der Führung großer Teams
- Exzellente Deutschkenntnisse in Wort und Schrift
BENEFITS
- Firmenwagen sowie ausreichende Mitarbeiterparkplätze
- 39h/Woche und 30 Tage Urlaub
- Nach der Probezeit maximal 1 Tag Home-Office pro Woche
- Betriebliche Altersvorsorge
- Vermögenswirksame Leistungen
- Kostenlose Mitgliedschaft
- Essenszuschuss
- Sicherer Arbeitsplatz bei einem Traditionsunternehmen
INTERESSIERT?
Dann freuen wir uns über eine aussagekräftige Bewerbung inkl. Gehaltsvorstellung und frühestem Eintrittstermin über unser Onlineportal.
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